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| 19:16.02 | Mahjong | anyone have any ideas about "problem authenticating your download" for the blizzard downloader, I've tried everything online at this point :( blizzards ticket system even crashed 3 times on me lol |
| 19:16.06 | Mahjong | it's not for wow it's d2 |
| 19:39.08 | Mahjong | LOL support tells me "it should work" |
| 19:39.15 | Mahjong | ffs |
| 19:41.45 | equiraptor | What OS? |
| 19:41.58 | Mahjong | windows 7 |
| 19:42.20 | equiraptor | Oh, all the documentation I'm finding is for OS X. |
| 19:42.33 | equiraptor | It all suggests either permissions or network errors... Which isn't very useful (too broad). |
| 19:42.36 | Mahjong | yeah this problem seems to hit them mostly |
| 19:43.01 | Mahjong | I went through their entire checklist on bnet apart from "selective start up" because it was overkill and safe mode basically does the same thing |
| 19:43.09 | Mahjong | I even removed the registry entries the downloader makes |
| 19:43.41 | equiraptor | One guy says it worked when they used IE instead of other web browsers. O_O |
| 19:44.22 | Mahjong | I tried opening IE at the same time as running the downloader, which I did see suggested. actually download through IE? maybe it's a thing, it does change it's checksum each time |
| 19:44.27 | Mahjong | something to do with the encryption |
| 19:44.53 | equiraptor | And sometimes IE can do things on the Windows side other things can't, just due to the way they integrate with the OS. |
| 19:44.59 | equiraptor | If is it a local permissions issue, that has a *chance*. |
| 19:45.06 | equiraptor | It seems like a stretch, but. |
| 19:45.26 | equiraptor | bbiab |
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| 19:48.18 | Mahjong | I don't believe it |
| 19:48.25 | Mahjong | that actually worked |
| 19:48.45 | Mahjong | you sir just rekt blizzard support wiki, forums & ticket system |
| 19:49.25 | equiraptor | \o/ Google found it. |
| 19:49.37 | Mahjong | hmm interesting you must have used a different phrase to me |
| 19:49.55 | Mahjong | that's what I usually do, just reword things until you find something |
| 19:50.12 | equiraptor | I used 'blizzard downloader problem authenticating your download windows' (with no quotes) |
| 19:50.22 | equiraptor | The first link was https://us.battle.net/forums/en/d3/topic/3881884363 |
| 19:50.42 | Mahjong | ah right |
| 19:51.45 | Mahjong | 'OK, I'm trying not to be rude here but that is the least helpful support response ever. You effectively just told me "It should work".' |
| 19:51.52 | equiraptor | hah |
| 19:51.54 | Mahjong | gotta get my last word in with this ticket still |
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| 20:22.07 | Mahjong | LOL their installer crashed just because the d2 folder was already there |
| 20:22.10 | Mahjong | all good |
| 20:22.18 | Mahjong | their new installers work *really* well |
| 20:22.19 | Mahjong | clearly |
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| 20:38.31 | Mahjong | seriously though what the hell happened to blizzard? I haven't interacted with them in years. wow players probably know better than I do |
| 20:38.49 | Mahjong | no phone support is horrible, plus the site is a mess |
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