| 00:02.01 | romanovic | needs to get 1.5 hrs more of work done, but brain has already shut off for the weekend |
| 00:02.23 | aeryndunham | is so done today. I sadly don't get a weekend :p |
| 00:02.40 | aeryndunham | A man just came in and opened with 'are you who I complain to' and then when I tried to ask him a question he shushed me |
| 00:06.45 | romanovic | was he actually interested in getting help to solve a problem? or just wanted to complain at you? |
| 00:07.00 | aeryndunham | he wanted minutes put back on his account |
| 00:07.24 | aeryndunham | but they like to give me a long sob story about how surely it is our system that is broken and there's no chance they just forgot to disconnect |
| 00:13.14 | romanovic | do you ever Carol them? |
| 00:13.21 | aeryndunham | Carol? |
| 00:13.27 | romanovic | "let me check your account" *tap tap tap* "Computer says no" |
| 00:13.34 | aeryndunham | hahahaha I wiiiiiish |
| 00:13.49 | aeryndunham | but we've created a really horrible culture of passengers getting whatver they want |
| 00:13.55 | romanovic | https://en.wikipedia.org/wiki/Computer_says_no |
| 00:20.52 | romanovic | is there any way to divert them to a complaint form or online questionnaire when they have complaints? so they feel like their issue has been escalated and they can give their 7 page complaint letter to a computer instead of finding an employee to crush? |
| 00:21.47 | aeryndunham | when they are whining about things I really can't help I do tell them they are gonna get an email survey when they go home they can pour their hearts out to |
| 00:23.54 | aeryndunham | and of course we do have someone whose job is literally do deal with passenger complaints |
| 00:23.57 | aeryndunham | I feel really bad for her |
| 00:27.21 | romanovic | yeah, that sounds like a depressing position |
| 00:27.42 | aeryndunham | I guess sometimes she gets to organize onboard weddings |
| 00:27.49 | aeryndunham | that might be less horrible |
| 00:28.41 | romanovic | this all reminds me of something drill sergeants used to say in basic training. All recruits had an opportunity before graduating to write the commandant a letter, including complaints and grievances |
| 00:28.58 | romanovic | so DSes would always say "save it for your 'Dear Colonel' letter" |
| 00:30.02 | romanovic | and any time someone started complaining about *anything*, they would come along in a mocking tone and say 'Deeeeeeeaar Colonel' |
| 00:32.28 | aeryndunham | just realized she still has 3 1/2 months to go here |
| 00:32.39 | aeryndunham | needs a day off |
| 00:33.57 | romanovic | do you get some days off before the end of those 3 1/2 months? |
| 00:34.25 | aeryndunham | nope |
| 00:34.46 | aeryndunham | I started this contract July 17 and my first full day off will be the day I get home, Feb 27 |
| 00:35.43 | romanovic | ouch. |
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| 04:09.36 | *** join/#utah spangborn (~spangborn@216.51.232.249) |
| 04:22.49 | levi | I, on the other hand, will have the entire weekend and then all of next week and then the following weekend off. |
| 04:23.26 | levi | Mostly because I haven't taken much vacation all year. |
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