| 00:02.58 | tensai | sjansen: did you duct tape eth0 and eth1 together? |
| 00:04.15 | mheath_ | no, he installed a short segment of patch cable between the two ;) |
| 00:05.23 | eightyeight | nah. he's just using fedora |
| 00:05.26 | eightyeight | ducks |
| 00:09.27 | sjansen | I love packagekit, but it has no business being on a server. (Yet.) |
| 00:09.35 | mheath_ | Every once in a while, an agent in one of our callcenters will get clever and install a cable looping a switch. |
| 00:14.06 | tensai | that's what spanning tree is for |
| 00:15.28 | mheath_ | tensai, Of course. Some of our subsidiares did not, when we acquired them, have spanning tree implemented, and we had some major outages until their stuff was brought up to standard |
| 00:15.45 | mheath_ | That, and in an environment like a call center, one switch being knocked off the map can be a major problem. |
| 00:23.22 | JoshH | i love offices with "business" netgears and stuff |
| 00:23.45 | JoshH | why would morons have access to the switches anyway? |
| 00:25.07 | Reilithion | JoshH: Now now, JoshH. We musn't taunt the suits, even if they make us want to scream sometimes. After all, they give us many small pieces of paper with which we can obtain shiny new toys and tasty morsels. |
| 00:25.08 | eightyeight | there's a law about that |
| 00:25.32 | JoshH | well, he said "agents" |
| 00:25.32 | eightyeight | those in management, manage what they don't understand, and those who understand it, don't manage it |
| 00:25.36 | eightyeight | or, something like that |
| 00:28.57 | mheath_ | JoshH, they have access to the switch for precisely the same reason that spanning tree was not implemented :P |
| 00:29.14 | mheath_ | The network admins at these ghetto subsidiary locations had no idea what they were doing |
| 00:29.42 | mheath_ | We just acquired another subsidiary that uses Asterisk for a bunch of their telephony stuff. *THAT'S* been a nightmare |
| 00:30.37 | eightyeight | i must admit. i don't understand dr. phil j. windley |
| 00:31.16 | JoshH | why is that a nightmare? |
| 00:31.28 | Reilithion | I'm curious about that myself. |
| 00:31.31 | JoshH | i'd rather deal with that than some crappy cheap proprietary pbx that nobody understands |
| 00:31.42 | JoshH | i assume they wouldn't have a nice expensive one |
| 00:32.18 | mheath_ | JoshH, I have no idea if it is really capable of this, but very few people know how to properly configure an asterisk setup for literally thousands of workstations in several call centers. |
| 00:32.38 | JoshH | plenty of people do, but they aren't stupid and 10 bucks an hour |
| 00:32.49 | mheath_ | Because of that, most asterisk setups I've seen in that situation, are a far cry from the Enterprise grade Avaya solutions we use |
| 00:33.23 | JoshH | my advice would be to quit doing call center related work |
| 00:33.30 | mheath_ | Why? |
| 00:33.40 | JoshH | those kinds of frustrations |
| 00:33.51 | mheath_ | Our company itself is setup well |
| 00:34.06 | mheath_ | My only frustrations have been minor growing pains as we've acquired subsidiaries who are not so well equipped |
| 00:34.43 | Reilithion | Also, the tech community ought to boycott call center work. You will never find more wretched hives of jerks and ignorance. |
| 00:35.33 | mheath_ | Reilithion, just to be clear, you're talking about the IT people who build and maintan the infrastructure for a call center, not the "IT people" who work in call centers, right? |
| 00:36.11 | Reilithion | mheath_: Yes, thank you for clarifying that mheath_. |
| 00:36.23 | mheath_ | Yeah, I'm inclined to agree |
| 00:36.33 | JoshH | is there really a difference? |
| 00:36.44 | JoshH | isn't it the same people at most call centers anyway? |
| 00:36.45 | mheath_ | Which is precisely why I have a job interview on Monday to move back to the non-IT side of our company :) |
| 00:37.03 | JoshH | they're usually packed with smug MCSE types, from what i can tell |
| 00:37.09 | mheath_ | JoshH, No, I mean, like.......the Dell Technical Support Agents who work in the call centers |
| 00:37.20 | JoshH | oh |
| 00:37.23 | Reilithion | Ironically, I used to be one of those. |
| 00:37.29 | JoshH | thought you meant the guy who locks down the desktops at a callcenter |
| 00:37.42 | mheath_ | nah. I consider those part of the former group |
| 00:38.13 | mheath_ | Dell shafted our company. Scaled way up with us, and then suddenly/randomly pulled the plug |
| 00:38.32 | mheath_ | Enraged the management types to the point where they won't even let IT buy Dell equipment anymore, which is really pissing off IT |
| 00:39.09 | JoshH | what were they doing for you? what kind of plug did they pull? |
| 00:39.37 | mheath_ | JoshH, they had a lot of their call centers with us. Did tens of millions of dollars in business with us, monthly. |
| 00:39.55 | mheath_ | They even sold/outsourced their main dell owned call center in the philippines to us |
| 00:39.55 | JoshH | are you one of those callcenter outsourcing companies? |
| 00:40.05 | mheath_ | Yep. |
| 00:40.46 | Reilithion | mheath_: Telepeformance USA, by chance? |
| 00:41.41 | mheath_ | Reilithion, :P |
| 00:42.10 | mheath_ | Reilithion, its interesting that you guessed that. Probably based on a false assumption, but none the less correct. |
| 00:42.24 | Reilithion | So that's what happened. I'd heard from some of my old friends that something went down, but I only got a piece of the story. |
| 00:42.40 | mheath_ | Thats why I said its a false assumption. You're wrong. |
| 00:43.12 | mheath_ | The closing of the Dell Centers here had nothing to do with that. They were an insignificant drop in the bucket compared to what we did with Dell in total |
| 00:43.26 | mheath_ | Those jobs simply got shifted to the philippines (but still with us) for cost reasons |
| 00:43.35 | Reilithion | Oh, interesting. |
| 00:43.39 | Reilithion | Yet more of the story unfolds. |
| 00:44.19 | Reilithion | I can also understand why IT would be pissed that they can't buy equipment from Dell anymore. There was a lot of Dell stuff floating around. |
| 00:44.24 | mheath_ | I don't tend to care so much about this anymore. We work with so many clients now, they all seem to blur together. Some come, some go. |
| 00:44.41 | mheath_ | Even the biggish ones like Dell |
| 00:45.37 | mheath_ | Reilithion, yep. One of our sites just did a ramp up with their first batch of HP workstations. They had to rollout and test 500 workstations, with a brand new built-from-scratch windows image, in a day |
| 00:45.41 | mheath_ | Because HP was late on the shipment :P |
| 00:46.11 | Reilithion | That sounds like a real pain. |
| 00:46.48 | JoshH | you should take it on yourself to switch all the workstations to ubuntu |
| 00:47.11 | Reilithion | I would have loved to see that. |
| 00:47.25 | JoshH | backcountry.com had an ubuntu callcenter for a while |
| 00:47.26 | mheath_ | JoshH, unfortunately, out of the question. |
| 00:47.32 | JoshH | not sure about now, that was a fwe years ago |
| 00:47.37 | mheath_ | Our call centers (most of them, at least) are running and using Client Applications |
| 00:47.46 | mheath_ | IE, the Dell agent will be running applications built by Dell, and so on |
| 00:48.02 | mheath_ | You'd be surprised how much problems we have with compatability just on Windows |
| 00:48.17 | Reilithion | Yeah, it'd be pretty scary to throw Wine into that equation. |
| 00:48.18 | JoshH | well i was joking |
| 00:48.42 | mheath_ | I think our thinclients for our Work At Home agents use Linux. |
| 00:48.48 | mheath_ | but only to connect to a MS Terminal Server |
| 00:51.36 | mheath_ | JoshH, I know. But you'd be surprised....other than those Client Applications, management would be all for it, I'm sure |
| 00:51.40 | mheath_ | Save money, easier security |
| 00:51.49 | mheath_ | Anyway, thanks for the chat Reilithion and JoshH, I'm out |
| 00:51.56 | Reilithion | Take care, mheath_ |
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| 16:17.03 | cedwards-home | anyone have any idea why my display (only in F14) would be unusably choppy until/unless I toggle to a tty and back again? |
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| 16:19.23 | jsmith | cedwards-home: No, that's strange. |
| 16:27.56 | elg | stupid ubuntu keeps complaining to my wife that root (not home) only has hundreds of megabytes free. |
| 16:28.04 | elg | oh no3s! |
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