| 00:00.44 | nick125_lappy | so, come about the end of the month, I'm going to take the thing in and have them replace the speaker cover (the paint is chipping off), the keyboard (the 9 key is loose and just isn't on correctly), the display inverter (I think that's causing an issue where if the laptop is plugged into AC power, it will make a high pitched sound when I move the mouse or do anything that refreshes the screen), the dvdrw drive (it sticks out of the side), and the |
| 00:00.51 | nick125_lappy | :-) |
| 00:01.04 | emcnabb | nick125_lappy: they did the same thing with me |
| 00:01.10 | emcnabb | horrible, horrible company |
| 00:01.27 | nick125_lappy | Yeah, they've screwed me on multiple occasions |
| 00:02.13 | nick125_lappy | for example, they had a zoom x6 ADSL modem on display in the spot for the zoom x5 ADSL modem. Instead of admitting to their error and giving it to us for the price on display, they told us to screw off (actions speak louder than words) |
| 00:03.58 | nick125_lappy | I also had a monitor that the plastic cover over the screen was coming off, I took it into the store, and they suddenly couldn't find the replacement plan on it. two weeks later, they send a notice saying that the warranty is going to expire in a month. |
| 00:05.46 | nick125_lappy | CompUSA and Gamestop should merge, then go out of business. |
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| 00:50.59 | mrpull-wm | good evening |
| 00:51.14 | nick125_lappy | evening mrpull-wm |
| 00:51.41 | mrpull-wm | killing time till the jazz game starts |
| 00:55.00 | mrpull-wm | i guess #utah wont cure my boredom tonight |
| 00:56.00 | nick125_lappy | We could start bashing you for using a WM device |
| 00:56.42 | mrpull-wm | bash on. it is the best tool for the circumstances. |
| 00:56.50 | nick125_lappy | lol |
| 00:56.53 | nick125_lappy | What kind of device? |
| 00:58.13 | mrpull-wm | funny part is that it is more powerful and faster than pc's i used just a couple years back |
| 00:58.13 | mrpull-wm | cingular 8525 |
| 00:58.13 | mrpull-wm | ( htc hermes ) |
| 00:58.44 | mrpull-wm | running a hacked WM6 |
| 00:59.03 | nick125_lappy | nice |
| 00:59.20 | nick125_lappy | I'm actually sort of sad to say that WM is actually more stable and featureful than palmos :/ |
| 00:59.24 | mrpull-wm | i've only had it a few days, but so far i like it more than the 8125 it replaced |
| 01:00.01 | mrpull-wm | yeah the old palm stuff is pretty bad |
| 01:00.11 | mrpull-wm | so bad they themselves decided to go W |
| 01:00.16 | mrpull-wm | WM |
| 01:00.21 | nick125_lappy | The new Linux-based platform seems interesting though |
| 01:00.40 | mrpull-wm | but the linux based palms could be neat for hacking |
| 01:01.13 | mrpull-wm | i spend a lot of time in outlook/exchange so WM is best for me |
| 01:01.22 | nick125_lappy | And, a lot of ACCESS Linux Platform is open-sourced |
| 01:03.55 | nick125_lappy | The GUI has had a major facelift too |
| 01:04.59 | nick125_lappy | Its built on GTK and GStreamer, which is extremely cool. |
| 01:11.17 | mrpull-wm | that's cool. some neat apps should emerge quickly. |
| 01:11.49 | mrpull-wm | are any high level languages included? |
| 01:12.59 | mrpull-wm | programming palm apps was kinda a bear |
| 01:13.08 | nick125_lappy | Not that I'm aware of, but, it shouldn't take too long for someone to port a language to it |
| 01:13.11 | nick125_lappy | Tell me about it |
| 01:13.45 | nick125_lappy | I rather rip my eyeballs out of my skull with a spoon than use the Palm API |
| 01:32.28 | mrpull-wm | go jazz! |
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| 01:47.03 | graphyx | Well I ran that 10K that I was going to |
| 01:47.10 | graphyx | took me 1 hour 1 minuce |
| 01:47.13 | graphyx | minute |
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| 07:51.28 | nick125_lappy | Wow, Jamendo Spiral is so neat! |
| 08:07.52 | Sargun | ? |
| 08:07.56 | Sargun | nick125_lappy, you phonable? |
| 08:08.16 | nick125_lappy | Sargun: no |
| 08:08.25 | Sargun | nick125_lappy, Why not? |
| 08:08.42 | nick125_lappy | I'm about to go to bed |
| 08:08.49 | Sargun | no |
| 08:08.51 | Sargun | you aren't |
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| 08:34.15 | Supaplex | *yawn* |
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| 14:12.33 | mheath | Morning. |
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| 17:04.36 | mheath | This is rediculous. |
| 17:04.38 | mheath | I hate HP. |
| 17:06.15 | mheath | Basically, they will not honor my warranty bbecause I am stationed on a US Navy base rather than a normal US street address. |
| 17:12.48 | nick125_lappy | You could try emailing someone high up at HP |
| 17:13.09 | nick125_lappy | dig around on consumerist and you should find an email |
| 17:13.29 | mheath | Is this legal, though? |
| 17:13.43 | mheath | A products warranty says nothing about what kind of address you live at, etc. |
| 17:13.58 | mheath | Is it legal to limit who can send things in for warranty repairs by what kind of address they live at? |
| 17:14.27 | mheath | Thank god I don't have an APO address; I'd be 100% screwed then |
| 17:14.46 | mheath | As it is, its mostly a matter of their automated system being unable to handle the extra lind of my address necessary to get it to me. |
| 17:37.01 | Sargun | mheath, Uh, its legal. |
| 17:37.15 | Sargun | mheath, Did you look at the agreement when you got the warranty |
| 17:37.43 | Sargun | mheath, By the way, I recommend you get a 3rd party to host your mailbox. |
| 17:42.08 | mheath | won't work. |
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| 17:53.12 | mheath | Sargun: My mailbox is hosted by a 3rd party. Thats where all these problems are orriginating. |
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| 18:13.20 | mheath | WTF |
| 18:13.30 | mheath | So, I sent an angry e-mail back to their request for me to resend the address |
| 18:13.50 | mheath | They send me a canned reply back, thanking me for sending my address and telling me the box will arrive shortly. I NEVER SENT THE ADDRESS. |
| 18:13.59 | mheath | THIS IS REDICULOUS. Grrr. |
| 18:15.04 | vontrapp | why don't you just send the address so you can get the box? |
| 18:17.07 | mheath | vontrapp: I'm willing to. |
| 18:17.11 | mheath | I would have again |
| 18:17.24 | mheath | But I sent an inquiry/question to them in reply to their "what is your address" question |
| 18:17.38 | mheath | And their system is too stupid to realize I sent a question, it thinks I sent an address. |
| 18:17.41 | mheath | So it thanks me for the address |
| 18:18.20 | mheath | This is exactly what happened last time. The thing can't parse my address, but they don't notice or care. They never said 'oops, that won't work', or 'we need more information', they just said "OK, it should arrive soon!" |
| 18:18.38 | mheath | A month later, my laptop is still broke, and I never heard a thing from them. |
| 18:24.18 | vontrapp | my warranty is expired |
| 18:24.20 | vontrapp | :( |
| 18:27.28 | mheath | What am I supposed to do? |
| 18:27.45 | mheath | I have an $800 piece of equipment that it is there legal responsibility to repair |
| 18:27.49 | mheath | *their |
| 18:27.56 | mheath | I have been given the run around for over a MONTH. |
| 18:28.01 | mheath | It's rediculous. |
| 18:49.41 | Tene | mheath: phone calls? |
| 19:02.27 | mheath | Tene: you really think I'll have better luck talking to HP on the phone? :P |
| 19:02.53 | Tene | mheath: better than a completely automated system that *always* fails? yes, it's likely. |
| 19:03.04 | mheath | It's not completely automated. |
| 19:03.21 | mheath | I received a few replys back that were canned responses, but obviously human-selected and human-customized canned responses. |
| 19:04.08 | Tene | That's... odd. |
| 19:04.17 | mheath | The same thing would probably happen over the phone - I give them my address, they say "Great, its on it's way" |
| 19:04.31 | mheath | Month later, nothing shows up. |
| 19:05.19 | mheath | Over something so expensive....I think I'll talk to my SLPO here, or maybe the legal department here. Get some advice. |
| 19:05.56 | mheath | I know the legal department here gives advice to people on contracts and such (like car buying, etc), maybe they could give me some advice on a company failing to fufill their warranty. |
| 19:06.06 | Tene | *nod* |
| 19:06.10 | mheath | I know it isn't intentional, but I have been trying to get this repaired for over amonth. It's rediculousl. |
| 19:06.12 | Tene | that sounds like a good plan. |
| 19:22.21 | mheath | bah |
| 19:22.36 | mheath | I forgot, I have to get a dress uniform ready for tomorrow |
| 19:22.54 | mheath | We're going on a class trip of sorts tomorrow. Get a half-day off, to go learn about naval history |
| 19:23.10 | mheath | Translation: go BS for a few hours at some ship-museum, then go out to eat as a class. |
| 19:23.45 | mheath | Which sounds stupid and not too exciting |
| 19:24.02 | mheath | But it is cool, because it is the first time I've really gotten out of work early in about half a year |
| 19:46.11 | ScytheBlade1 | Has it really been that long? |
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