| 01:14.13 | *** join/#gllug Leeds (~richardc@n218103199068.netvigator.com) |
| 05:33.25 | *** join/#gllug PcSett (~PcSett@host86-163-96-91.range86-163.btcentralplus.com) |
| 05:35.30 | PcSett | moin :-) |
| 12:21.44 | Leeds | oh my god, I fucking hate dealing with fucking customer service robots |
| 12:22.45 | boudiccas | ask to speak to their supervisor |
| 12:33.08 | Leeds | the guy just argued with me for 10 minutes about that |
| 12:33.21 | Leeds | refused to put me through |
| 12:33.30 | boudiccas | make a complaint |
| 12:33.38 | Leeds | I'm going to |
| 12:33.46 | boudiccas | verbally at first and then in writing |
| 12:34.43 | Leeds | someone called me at 7:30 on a Sunday evening to offer me a new contract, since my contract ended this month... I told her I thought I'd already signed up to a new contract, then asked her to hold on - because I was actually on the toilet |
| 12:35.03 | Leeds | called back the number she'd called from, to get told it was outside office hours and I should call their general line |
| 12:35.32 | boudiccas | left hand not knowing what the right hand is doing |
| 12:54.00 | Leeds | someone presumably told them that positive music would make customers more positive... so their on-hold music is a 15-second loop of some unbelievable fucking music going "let's be happy, let's be jolly, let's be friendly, ho ho ho ho" |
| 12:54.49 | Leeds | the first couple of times you hear it, it might be amusing... I will admit that I have a temper, sometimes, and customer service fuckwits bring it out in me, but 15 minutes on hold with that music turn me into a screaming sociopath |
| 12:59.58 | AndyMillar | heh |
| 13:07.16 | Leeds | I just hear it as "Let's hurt someone, let's punch someone, let's shoot someone, bang bang bang bang" :) |
| 13:33.45 | Leeds | hah... so, apparently what happened is that the old contract ended yesterday, the new contract started today, when the old contract ended their system automatically scheduled a sales call :) |
| 13:35.06 | Leeds | and of course the salesgirl was too brainless to actually check my account details before calling me |
| 14:25.49 | AndyMillar | :p |
| 14:26.01 | AndyMillar | I tend to just not pick up |
| 14:27.25 | Leeds | it came from a real number, although not one I recognised |
| 14:28.52 | AndyMillar | indeed, and I don't pick those up either :p |
| 21:48.40 | *** join/#gllug eje211 (~quassel@82-71-45-200.dsl.in-addr.zen.co.uk) |
| 21:48.57 | morsing | eje211! |
| 21:49.07 | morsing | eje211 = Magnus? |
| 21:51.08 | eje211 | No, sorry. |