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| 11:04.26 | zamba | when performing automated outgoing calls.. and i guess i know the answer to this already.. is there a way to detect if we're hitting the voicemail or an actual person? |
| 11:05.17 | zamba | (and no, this is not for war dialing or spam calls, this is for contacting employees to fill a work shift) |
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| 12:59.15 | electronic_eel | zamba: you could play back a message saying that the user should press some digit when they are ready to fill a work shift |
| 12:59.52 | electronic_eel | then detect that digit / dtmf code and act upon it |
| 13:01.02 | zamba | electronic_eel: yeah, it was something like that i was thinking about.. but i wanted to differentiate between hitting voicemail and a live person.. so i was wondering if that's possible at all? |
| 13:02.13 | electronic_eel | if the voicemail greeting is a fully recorded message and not something created by a text-to-speech thing? how would you differentiate that? |
| 13:02.23 | file | there's the AMD application, but in general it's not easy and there have been entire businesses devoted to it |
| 13:02.33 | zamba | electronic_eel: no, i was talking about the user's side |
| 13:03.15 | zamba | if you dial a person's cell phone.. then it could ring for a while.. either the person answers or maybe voicemail picks up.. is there a way for asterisk to differentiate between those two events? |
| 13:03.28 | electronic_eel | if the remote end is picked up by a voicemail system and the voicemail plays a recorded message - how do you want to differentiate that from a human picking up and saying something? |
| 13:03.29 | zamba | i'm guessing no, but maybe someone has come up with something neat |
| 13:03.42 | electronic_eel | even humans get fooled by this sometimes |
| 13:04.17 | zamba | electronic_eel: yeah, that's my question.. but i was maybe hoping there was something built in.. was hoping the phone network was digital enough for this to be returned as status code 202 versus 200, for instance :) |
| 13:04.18 | zamba | in HTTP terms |
| 13:04.28 | file | nope. |
| 13:04.33 | zamba | but i wasn't expecting it to be |
| 13:04.34 | electronic_eel | no status code |
| 13:04.43 | zamba | yeah.. really just as i expected |
| 13:04.56 | zamba | file: what does the AMD application do? |
| 13:05.07 | HannaM | some of the fundamental flaws in the whole telephony design .. -_- |
| 13:05.09 | zamba | ah.. answering machine detect |
| 13:08.13 | electronic_eel | answering machines predate sip by several decades. so it wasn't be possible to implement a special status code for answering machines when sip was developed and expect it to be reliable, because you always must take backward compatibility into account |
| 13:14.27 | zamba | yeah |
| 13:14.42 | zamba | but AMD looks a bit promising |
| 13:15.02 | zamba | it's not like i'm looking for something that's bulletproof.. and i'm not out to "beat" answering machines |
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| 13:22.57 | zamba | i guess what i want to do is for the people currently on shift to dial an extension.. this extension will then allow the dialing user to record a message describing the shift hours.. this recording will then be played to each member sequentially and then their feedback should be received using DTMF |
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| 13:25.12 | Samot | Answering Machines do the same thing in SIP that they do with Analog. |
| 13:25.19 | Samot | It is an *answered* call. |
| 13:25.27 | zamba | yeah, i was expecting that |
| 13:25.33 | Samot | There is no special "code" in legacy Telecom for "answering machine" |
| 13:25.47 | Samot | It is an answered call. Done. |
| 13:26.19 | Samot | Your status code is a 200 OK and for Asterisk it is a hangupcause 16, completed call. |
| 13:27.24 | Samot | So you want to use AMD to call people, determine if they are human or a machine. If they are a machine, you'll want to wait until a greeting is played back before leaving a message. |
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| 18:35.50 | yuljk | ypu |
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