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| 17:17.40 | igcewieling | Samot: An example of the kinds of customers we get, we recently installed 6 analog lines for their phone system. "We don't control their phone system and from what I understand, the client has not engaged his phone vendor since it was installed 7 years ago.  The client needs a phone vendor for his Avaya system and that is not us." |
| 17:19.19 | Samot | I don't control any of the hotel PBX systems that have analog handoffs |
| 17:19.35 | igcewieling | Have they not talked to their phone vendor in 7 years? |
| 17:19.53 | Samot | Yes. |
| 17:20.02 | igcewieling | Wow! |
| 17:20.12 | Samot | In most cases it was installed in the 90s |
| 17:20.21 | Samot | Or earlier. |
| 17:21.17 | igcewieling | I suppose with no adds/moves/changes the phones are pretty reliable. |
| 17:22.29 | Samot | Funny enough, people don't play in their PBXes daily |
| 17:22.34 | Samot | Or monthly |
| 17:23.16 | igcewieling | People shouldn't, but some of our customers request changes all the time. |
| 17:23.58 | Samot | Some do. |
| 17:25.01 | igcewieling | We have one customer who e-mails us on mondays the schedule for forwarding their numbers for the week. I wrote a scheduling system for our internal Asterisk GUI, so it isn't that big of a deal, but they could do the forwarding themselves. |
| 17:31.28 | Samot | I've found that those coming from more traditional services aren't used to a lot of self service tools. But once they are aware and trained, they tend to use them. |
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