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| 16:45.02 | qakhan | Hi All, |
| 16:47.02 | qakhan | Agents put call forwarding on polycom phone. sometimes they forget to remove the call forwarding. is there any way we get alert on Queue? |
| 16:48.08 | qakhan | We agent enable call forwarding phone send some information that call forwarding is enabled on that phone |
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