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| 03:38.24 | *** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.31.0 (2020/02/04) 16.8.0 (2020/02/04) Standard: 17.2.0 (2020/02/04); DAHDI: 3.0.0 (2018/11/15); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 |
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| 09:36.01 | Alblasco1702 | Samot, sibiria, thnx it is for Voicemail() after leaving a message. so i need * |
| 09:38.28 | Alblasco1702 | or not leaving a message. |
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| 15:08.50 | *** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.31.0 (2020/02/04) 16.8.0 (2020/02/04) Standard: 17.2.0 (2020/02/04); DAHDI: 3.0.0 (2018/11/15); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 |
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| 19:11.46 | sergiofi | hi everyone~ |
| 19:13.57 | sergiofi | wondering,... is there any .pcap backup or any tool to convert the full log into a pcap? |
| 19:14.40 | sergiofi | would be awesome to check SIP traces using 'sngrep', but a pcap is needed. Any idea? |
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| 22:31.01 | cybrNaut | Vonage ATA boxes are locked. I really don't want to break out the soldering iron. Is there a way to force/convince Vonage to unlock it, or give an unlock code? |
| 22:31.59 | *** join/#asterisk war9407 (war@2600:4040:4001:1e00::f7aa) |
| 22:33.00 | cybrNaut | Or is it practical to reroute traffic bound for Vonage from the ATA to a local Asterisk instance? |
| 22:36.28 | Samot | Have you tried asking them? |
| 22:38.29 | cybrNaut | not yet. They might want subscriber info before talking to me, and if there's a known successful line of reasoning I'd like to know it in advance |
| 22:39.13 | Samot | Do you have an account with them? |
| 22:39.34 | Samot | Did they give you the ATA? |
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| 22:39.38 | cybrNaut | .. or if there is a region where locking in banned, I'd like to know that in advance too |
| 22:39.49 | cybrNaut | it's not me.. it's a family member |
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| 22:40.02 | Samot | So they have an account with Vonage? |
| 22:40.13 | cybrNaut | yes |
| 22:40.18 | Samot | OK, so they call. |
| 22:40.30 | Samot | They ask "Can you unlock my box?" |
| 22:40.57 | cybrNaut | vonage gave them a box. Then they sent an updated box, which is now in use. The old box became useless, b/c it's locked. |
| 22:41.13 | Samot | OK. |
| 22:41.45 | cybrNaut | I will call on their behalf, that's not the issue. I want to know in advance what reasons Vonage will accept for unlocking, before I call. |
| 22:41.53 | Samot | Shrug. |
| 22:42.13 | Samot | If it's a device they retired and don't care about they could just unlock it. |
| 22:42.19 | cybrNaut | if I give a reason they don't accept, and they keep good notes, I'd mess up the opportunity |
| 22:42.46 | Samot | They retired the ATA in question, yes? |
| 22:42.52 | Samot | You said they sent a new one to replace it. |
| 22:42.55 | cybrNaut | well, in principal they have little to gain from it, and might fear it will be used to connect to a competitor |
| 22:43.01 | Samot | So what? |
| 22:43.08 | Samot | They retired it. |
| 22:43.11 | Samot | They don't want it. |
| 22:43.22 | Samot | They may or may not have an unlocking policy. |
| 22:43.35 | Samot | It's not really that hard. |
| 22:43.53 | cybrNaut | it's capitalism. Corporations care only about profits, generally. |
| 22:43.55 | Samot | "You know that old box you replaced and didn't want back? Yeah, can you unlock so I can use it?" |
| 22:44.19 | cybrNaut | If I threaten to leave them, they might start caring.. but I'd like to know what works first |
| 22:44.19 | Samot | No one cares about a $35 device that's EOL and they don't want. |
| 22:44.37 | Samot | They won't care if you leave them over not unlocking an EOL device. |
| 22:44.51 | Samot | They're Vonage not Joe's Local VoIP Shop. |
| 22:44.54 | cybrNaut | right, my point exactly |
| 22:45.02 | Samot | OK |
| 22:45.07 | Samot | I come from the Vonage side of things. |
| 22:45.07 | cybrNaut | i need to call with something they /do/ care about |
| 22:45.13 | Samot | Not Vonage directly. |
| 22:45.18 | Samot | You just call. |
| 22:45.22 | Samot | You ask nicely. |
| 22:45.38 | Samot | If they really wanted the box back, they would have collected it. |
| 22:46.04 | Samot | And what if they don't unlock it? |
| 22:46.10 | cybrNaut | that sounds like a recipe for disaster. In these situations, there are sometimes particular rationale that gets better results than others |
| 22:46.22 | Samot | Sure, not acting lick a dick. |
| 22:46.36 | Samot | s/lick/like/ |
| 22:46.47 | cybrNaut | etiquette is only part of the question |
| 22:46.57 | Samot | A customer calling me to flex about unlocking their device.... |
| 22:47.11 | Samot | Gets a sour reaction vs. "Hey, quick question...can you do X?" |
| 22:47.11 | cybrNaut | apart from etiquette, rationale is a factor too |
| 22:47.51 | Samot | OK, so I'm the guy you would call to ask this crap. |
| 22:47.59 | cybrNaut | sure, but i'm not asking about etiquette. I know that already. I'm asking if anyone has discovered rationale that works |
| 22:48.04 | Samot | After almost 2 decades of this, I'm telling you the best approach. |
| 22:48.22 | Samot | The rationale is, inquire politely. |
| 22:48.35 | cybrNaut | you don't know what rationale means |
| 22:48.38 | Samot | What are you going to do if they say no? |
| 22:48.41 | cybrNaut | rationale = reason |
| 22:48.54 | Samot | It's a RETIRED BOX |
| 22:48.59 | Samot | They don't WANT IT |
| 22:49.07 | Samot | Asking to unlock means you want to use it for OTHER STUFF |
| 22:49.15 | Samot | They can put 2+2 together. |
| 22:49.35 | cybrNaut | i want to know what to say if they ask "Why"? |
| 22:49.39 | Samot | Now, if you ask to unlock the ACTIVE box, they might be more reluctant. |
| 22:49.51 | Samot | "Because I'd like to use it if you don't want it" |
| 22:49.57 | Samot | Seriously. |
| 22:50.04 | *** join/#asterisk lambda (~xiretza@mail.xiretza.xyz) |
| 22:50.06 | Samot | I've had this conversation numerous times. |
| 22:50.10 | cybrNaut | "other stuff" could mean /hiring a competitor/, or it could mean /using a PBX/ |
| 22:50.12 | Samot | Over multiple providers. |
| 22:50.20 | Samot | Are you cancelling the account? |
| 22:50.24 | cybrNaut | no |
| 22:50.38 | Samot | Then they don't care. |
| 22:50.39 | cybrNaut | (unless that would help get it unlocked) |
| 22:50.43 | Samot | They either will do it or not. |
| 22:50.46 | Samot | Regardless of reasons. |
| 22:51.10 | Samot | It's a freaking ATA. |
| 22:51.14 | Samot | Just buy one. |
| 22:51.20 | Samot | You can get them cheap on Ebay. |
| 22:51.28 | Samot | Or you can ask nicely for them to unlock it. |
| 22:51.35 | cybrNaut | i do not support eBay, and I do not crap on the environment |
| 22:51.41 | Samot | If they say no, cancel the account. |
| 22:51.42 | Samot | You still need to buy an ATA. |
| 22:51.54 | Samot | OK then buy it from some place else. |
| 22:52.05 | cybrNaut | why would i buy an ATA if they unlock the one i have? |
| 22:52.06 | Samot | Either they unlock it and you can use the old one |
| 22:52.12 | Samot | FFS. |
| 22:52.17 | Samot | I'm done. |
| 22:52.40 | cybrNaut | buying from somewhere else still pisses on the environment. I'm not into supporting needless consumption |
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