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| 10:31.15 | *** topic/#asterisk is AstriCon 2019 in Atlanta! http://www.astricon.net/ -- #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.30.0 (2019/12/23) 16.7.0 (2019/12/23) Standard: 17.1.0 (2019/12/23); DAHDI: 3.0.0 (2018/11/15); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 |
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| 16:23.18 | MLC | I'm having trouble with voip.ms. The call goes silent on our end. When the phone agent hangs up, asterisk sends a BYE to voip.ms and they respond with "481 Call leg/transaction does not exist". Seems like we are losing the RTP stream and voip.ms is dropping the call without notifying us? |
| 16:23.58 | MLC | I caught one of these issue as it was happening and rtp debug only showed our outgoing rtp but none incoming |
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| 16:24.28 | igcewieling | you have directmedia off? |
| 16:25.58 | Samot | MLC: If you are sending a BYE to Voip.ms and they are returning a 481 error then they can't relate that BYE transaction to an existing dialog. |
| 16:26.19 | Samot | In other words, they are saying you're BYE isn't hanging up any known call for you. |
| 16:26.51 | MLC | that makes sense |
| 16:26.59 | MLC | I do have direct_media = no on all my phones |
| 16:27.18 | Samot | Was this an outbound call? |
| 16:29.21 | MLC | no, inbound |
| 16:30.14 | MLC | Had similar issues on Friday, and voip.ms admitted to some server problems then, but they are not as forthcoming today. Going to have to prove it to them. |
| 16:31.12 | Samot | Well.. |
| 16:31.36 | Samot | In that case, Asterisk would be sending a 200 OK to their INVITE |
| 16:31.49 | Samot | And would expect an ACK to that 200 OK. |
| 16:32.41 | Samot | No ACK means the call isn't "setup" properly. Probably no RTP happening one way (or both) and same issue.. |
| 16:32.43 | MLC | The call initiate/setup appears to be fine. In every case, the call has been active and working fine for a while |
| 16:32.52 | Samot | What is a while? |
| 16:33.01 | Samot | 30 seconds? |
| 16:33.05 | Samot | 15 minutes? |
| 16:33.38 | MLC | minutes |
| 16:33.45 | MLC | 5+ minutes in some case |
| 16:33.46 | MLC | s |
| 16:34.18 | Samot | And the 481 only happens when the Asterisk side hangs up? |
| 16:34.59 | MLC | Yes. My agent hangs up and asterisk responds OK to the phone. Then asterisk sends the BYE to voip.ms and gets the 481 |
| 16:35.49 | file | tbh it kinda sounds like their server is restarting |
| 16:36.16 | Samot | Yeah, something is losing that dialog. |
| 16:36.19 | MLC | I suspect something like that |
| 16:37.01 | MLC | Any conventional wisdom on the usage of rtp_timeout and rtp_timeout_hold ? Will those log something when a timeout happens? |
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