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| 10:35.12 | Guest1094 | Hello, are anyone aware an asterisk setting that would control the way rtp is sent between two endpoints that would limit traffic if both parties is talking in eachothers mouths? We're using a webrtc (JSSIP) client and when the two parties talk over eachother the agent using webrtc starts to lag/disappear. |
| 10:35.43 | Guest1094 | PSTN(Mobile phone) <-> Asterisk <-> WebRTC agent. We did the audio capture in the asterisk side, so it is not pstn related. |
| 10:39.01 | Guest1094 | It does not seem to happen when using a sip client like X-lite, which makes me believe it is a fault in the jssip. But just asking to be sure. |
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| 10:57.35 | file | what is the audio setup for the WebRTC client? |
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| 11:04.38 | Guest1094 | You mean codec? |
| 11:06.12 | file | no, I mean physical setup |
| 11:06.21 | file | headset? speakers/mic, that kind of thing |
| 11:06.58 | file | the browser has a ton of audio stuff, so different conditions will cause it to do different things |
| 11:07.16 | file | automatic gain control, echo cancellation, that kinda stuff |
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| 11:26.25 | electronic_eel | Guest1094: is the webrtc-client connected to the same local network as the asterisk or is it connected over the internet? |
| 11:27.06 | Guest1094 | oh, typical jabra headset, windows 10 |
| 11:27.08 | electronic_eel | if it is connected over internet, you could look at the routers, asterisk side and webrtc-client side, and see if any of the internet lines is maxed out |
| 11:27.10 | Guest1094 | Connection is over the internet |
| 11:27.30 | Guest1094 | I will do some rtp debug and see if there is some issue there |
| 11:27.53 | electronic_eel | you could also try to connect a similar client to the local network of the asterisk and see if it makes a difference |
| 11:28.45 | Guest1094 | the asterisk is in the cloud so that might be a tricky setup |
| 11:29.34 | electronic_eel | then try it on another internet line where you are sure that the line has no issues and enough bandwidth |
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| 17:55.10 | igcewieling | Verizon, making Comcast look good. "On Thursday December 19 2019 a Verizon technician came too 976 Park Pl. This technician informed Kenyetta and I that the cables that bring phone service to 976 are damage. He also stated that Verizon is not interested in replacing these lines. They are waiting too install the Fiber Optics in this area. This will not be happening anytime soon. " |
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| 18:35.57 | velix | Anyone from Germany in here? Do you know a damn cheap SIP trunk provider? I just need 6 channels for a telephone conference |
| 18:37.35 | velix | A number and 6 channels :) |
| 18:37.47 | velix | Or 6 numbers, which get combines (but this seems to be more expensive, hehe) |
| 18:43.54 | sibiria | what you want is a DID provider, and then you can "conference" calls coming in from that number yourself, with Asterisk |
| 18:44.48 | velix | sibiria: DID ? |
| 18:46.25 | sibiria | direct inward dial, a public telephone number that connects to your private exchange to handle the call(s) |
| 18:47.47 | velix | I thought, I just can have 1 number with 6 channels and Asterisk does the merging? |
| 18:47.56 | sibiria | yes, that's what i said |
| 18:48.31 | velix | But that's what also should work with SIP Trunk? |
| 18:49.05 | sibiria | some would call a DID with N number of simultaneous channels, that forward to your Asterisk setup, a SIP trunk |
| 18:50.28 | sibiria | if you google for "buy DID" you'll find lots of providers who offer exactly what you need |
| 18:51.15 | velix | okay. Thanks |
| 18:55.28 | velix | sibiria: But it's not like having 567-1000, 567-1001, ... 567-1006 numbers with 567 as a base, is it? |
| 18:55.37 | velix | A friend of mine just has ONE number, where we can call. |
| 18:57.28 | sibiria | a "DID" is just a number accessible on the public telephony grid. you pay extra for how many simultaneous calls the provider should allow through |
| 18:57.47 | sibiria | so, yes, you can have one single number that can handle 50 incoming calls at the same time |
| 18:57.53 | velix | ok |
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| 20:14.07 | velix | sibiria: It's damn hard to google this in Germany :) |
| 20:14.20 | velix | Most of the providers seem to have 2 channels only. |
| 20:14.24 | velix | So DID will get damn expensive. |
| 20:14.52 | igcewieling | stop trying to get unlimited service and use per min services, those almost never limit channels. |
| 20:17.29 | velix | Actually, I don't want to call out, I just want call in :) |
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| 20:20.42 | igcewieling | the same applies |
| 20:21.50 | sibiria | per-minute service is preferrable |
| 20:21.59 | sibiria | 6 callers who speak for 1 minute = 6 minutes etc. |
| 20:23.16 | igcewieling | Vitelity has numbers in many countries, but not Germany. |
| 20:23.56 | sibiria | we use voxbone, but i *think* they unfortunately have a minimum monthly charge for just allocating channels even when not in use |
| 20:28.42 | igcewieling | Vitelity has a monthly charge too, USD $1.65 I think |
| 20:30.33 | velix | peoplefone looks very interesting. unlimited channels |
| 20:30.52 | velix | Free trunk, DID compatible |
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| 21:14.00 | electronic_eel | velix: you need a provider offering a contract which allows you to have 6 or more calls at once. it doesn't matter if you have just one number or a sip trunk with did |
| 21:15.29 | velix | peoplefone does. I just asked them and they told me: incoming calls are free, unlimited in parallel. |
| 21:15.42 | electronic_eel | peoplefone works well, you just need to buy one "office infinity" pack per month |
| 21:16.17 | electronic_eel | and note that you have to pay 9 EUR extra per month if you want encryption with SRTP |
| 21:17.40 | electronic_eel | alternative would be easybell "Business easy", they allow 10 parallel calls |
| 21:25.57 | velix | electronic_eel: Office Infinity, but only outgoing? |
| 21:26.07 | velix | electronic_eel: For incoming it seems to be free? |
| 21:26.16 | velix | electronic_eel: Does Easybell have a flatrate? |
| 21:27.40 | electronic_eel | with peoplefone you want a "Business Service Vertrag", otherwise a lot of stuff isn't possible, you have to pre-pay and so on |
| 21:28.21 | electronic_eel | to get one, you need at least 20 EUR recurring billing options, otherwise you can't get the "Business Service Vertrag" |
| 21:28.49 | electronic_eel | I think they do that to differentiate between true business customers and private customers |
| 21:29.53 | electronic_eel | so the best option with peoplefone is usually to buy on "office infinity" pack per month (29 EUR) |
| 21:31.17 | electronic_eel | easybell "business easy" is just 10 parallel calls and a sip trunk with a did-block for 4.19 EUR /month |
| 21:31.47 | electronic_eel | you can add several kinds of minute blocks on top |
| 21:31.57 | electronic_eel | see here https://www.easybell.de/business/sip-trunks.html |
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| 21:36.01 | velix | I was in contact with Easybell in the past. Perhaps they changed. 1 sec |
| 21:36.28 | velix | Uh... fair flats only. |
| 21:37.17 | velix | electronic_eel: Pre-Paid isn't bad, in my opinion. |
| 21:37.26 | velix | They're doing SEPA and Paypal if I'm not wrong. |
| 21:38.36 | electronic_eel | peoplefone doesn't have true flats for business customers too |
| 21:39.35 | electronic_eel | pre-paid just takes a day or two to process, you always have to check that there is enough money on the account beforehand |
| 21:40.20 | electronic_eel | I wouldn't want the hassle with prepaid |
| 21:42.49 | velix | okay, fine for telephone conferences, but not for call center. |
| 21:46.21 | velix | electronic_eel: Which would you suggest for call center stuff? At university, we're doing research surveys, which aren't allowed to be run over the university network. |
| 21:48.24 | electronic_eel | I have experience with peoplefone and easybell. both work well and provide good support if something goes wrong. just pick the one that is cheaper for your call profile. |
| 21:49.56 | electronic_eel | stay away from sipgate, what they call "sip" is a abomination |
| 21:51.04 | velix | :) |
| 21:51.15 | velix | okay, I'll ask easybell again. |
| 21:51.16 | velix | Thanks a lot. |
| 21:53.35 | electronic_eel | oh, and when doing outbound callcenter call, make sure you always provide a valid CLIP number |
| 21:54.19 | electronic_eel | otherwise you may have to pay hefty fines |
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