IRC log for #asterisk on 20190703

00:01.00ReinhildeSamot: the config change between not working and working was changing the nat= field to include 'comedia'
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00:17.28CJSLhay everyone iv had a issue for a few days that i havnt been able to figure out a fix for... i have asterisk running on a VM on my server and i have the VM's ip in the networks DMZ list but i cant connect to it from outside of the network its on, so if i connect to it via my phone not on wifi i can connect the call but no audio is transfered and after about 10 seconds the call disconnects.
00:18.35*** join/#asterisk infobot (ibot@c-174-52-60-165.hsd1.ut.comcast.net)
00:18.35*** topic/#asterisk is Take the March 2019 Asterisk User Survey! https://goo.gl/forms/xL1VUHRsf95saly13 -- #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.27.0 (2019/5/30) 16.4.0 (2019/5/30), Security Only: 15.7.2 (2019/2/28); DAHDI: 2.11.1 (2016/03/01); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22
00:19.07ReinhildeCJSL: consider adding 'comedia' to your 'nat=' field. That's what worked for me
00:23.45CJSLsorry for the nooby question but where would i find the nat field, im assuming a .conf file. i'm using issabel's UI
00:24.06Reinhildeam I to assume you're on chan_sip or pjsip?
00:25.10CJSLgood question... i have no idea lol iv only started using this in house this week
00:25.28Reinhildethen i can't help you
00:25.58CJSLno problem thank you for pointing me in the right direction though :)
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00:39.10CJSLi found the sip_nat.conf file and its empty so iv added "nat=comedia" restarted and having the same issue but once again thanks for giving me somewhere to look and try
00:41.12[TK]D-FenderThat only implies a global setting, not an extension-specific one
00:41.25[TK]D-Fenderand saying "the nat field" is invalid
00:41.28[TK]D-Fenderthere are SEVERAL
00:41.43[TK]D-Fenderand what your actual situation is will change what you should be looking for
00:42.08[TK]D-FenderSo the start of the process should ahve been actually looking at the call debug for proof of what's coming from where and what it is claiming
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00:44.31CJSLah, im just trying to get my home phone moved to sip so when im abroad i can still answer calls, where would i find the log file for the debugging you mentioned ?
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01:16.38[TK]D-FenderEnable SIP debug
01:16.45[TK]D-Fender"sip set debug on" <- chan_sip
01:16.51[TK]D-Fender"pjsip set logger one" <- PJSIP
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01:38.28CJSLSIP Debugging enabled (chan_sip)
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04:25.42Reinhilde[TK]D-Fender: It may have been incorrect, but I assumed the user knew what to make of the 'nat=' field (it is a field either in the global sip.conf or in user sections).
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14:35.05qakhanhi all, my customer is using rrmemory as strategy in Q1 and Q2.
14:35.05qakhanqueue members are Local/3001@agent, Local/3002@agent, Local/3003@agent and Local/3004@agent.
14:35.05qakhanLocal/3001@agent and Local/3002@agent penalty 0 in Q1 and Local/3003@agent and Local/3004@agent penalty 5 in Q1
14:35.05qakhanLocal/3001@agent and Local/3002@agent penalty 5 in Q2 and Local/3003@agent and Local/3004@agent penalty 0 in Q2
14:35.05qakhannow the requirement is if penalty 0 agents are busy (on the call) don’t send a new call to them and send a new call to penalty 5 agents.
14:35.06qakhanif penalty 5 agents are also busy (on the call) then send a new call to penalty 0 agents even though penalty 0 agents are already on the call (busy).
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14:58.55zaf~book
14:58.55infobotAsterisk: The Definitive Guide, 4th Edition (ISBN 1-4493-3242-0) available at http://oreilly.com/catalog/0636920025894 - Asterisk: The Definitive Guide is released under a Creative Commons License (http://creativecommons.org/licenses/by-nc-nd/3.0/us/) and a version is available for reading online at http://www.asteriskdocs.org/ or see ~buybook
14:59.12zaf~buybook
14:59.12infobotYou can buy "Asterisk: The Definitive Guide" at http://oreilly.com/catalog/0636920025894 so go buy it SERIOUSLY
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15:25.29Samotzaf: Keep in mind there hasn't been a new book published since Asterisk 11.
15:25.51*** join/#asterisk [J]oules (uid223833@gateway/web/irccloud.com/x-zmempekbwxscxjde)
15:26.01Samotzaf; So the book will cover a lot of basics but nothing that has been implemented or deprecated in the last 5+ years.
15:26.43[J]ouleslooking for replacement for a2billing wondering if there are any suggestions
15:26.44SamotAnd that listing at O'Reilly is gone.
15:27.03Samot[J]oules: There isn't one.
15:27.34[J]oulesyeah there is, but i wondered if anyone here has found/used any that they consider good
15:27.49[J]oulesi looked at magnus billing.
15:28.00[J]oulesits asterisk based
15:28.25[J]oulesbut there is very little documentation on how to really use it like a2billing
15:32.28SamotShrug.
15:32.43SamotMost places that do CDR accounting aren't doing it from Asterisk CDRs.
15:32.49SamotBecause they are horrible for it.
15:34.18[J]ouleswell I don't know where magnus gets its cdr's from, but ssh to the server, rasterisk and its running 13.27.0
15:34.47[J]ouleshaven't got it to the point of getting/making calls yet
15:34.50SamotIf you're looking for something that supports billing on Asterisk CDRs, then they use Asterisk CDRs.
15:34.53zaf@Samot, new book is out now, just ordered 2 copies
15:34.55[J]oulesso i dont know what the cdr's look like
15:35.03Samotzaf: What's the link?
15:35.23Samot[J]oules: It's Asterisk CDRs. It looks the same as what you have now.
15:35.23zafhttp://shop.oreilly.com/product/0636920140610.do
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15:36.09SamotAhh, it just came out.
15:36.12SamotNice.
15:36.24SamotThe bot should be updated for that.
15:36.32fileooh it's out?!?
15:36.34zafyeah
15:36.40SamotJune 2019
15:36.44SamotJust.
15:36.55zafwas wondering if the bot had been updated
15:37.37filelooks like July 5 for Amazon
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16:52.58EmleyMoorIs there a way to match a CALLERID(num) to a db key that is shorter, but not always the same length? I have done in three steps what I'd like to do in one at present...
16:57.18SamotREGEX
16:58.14SamotYou can match on a pattern.
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17:16.22EmleyMoorSamot: A pattern in a db key? (not a db value)
17:16.50SamotNo, you compare the db value to the pattern.
17:17.53EmleyMoorThat's no good... The db value is not what needs to be matched. The db key is
17:18.04SamotSorry, I mispoke.
17:18.08SamotSorry, I misspoke.
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17:19.23SamotI'm not sure  you can do it in one step.
17:19.24sibiriaEmleyMoor: if you want it to be shorter you will also want it to still be unique
17:19.30EmleyMoorI have 0[12]XXX... type expressions, and need to match to acode/KEY, where KEY is 3 to 5 digits, beginning 0
17:19.31sibiriameaning you will need to digest that number
17:19.56SamotThat's a dialplat pattern
17:20.05SamotI was referring to REGEX patterns
17:21.14Samot^(1|\+|)[2-9][0-9]{2}[2-9]{0-9]{2},{6}$
17:21.22Samot^(1|\+|)[2-9][0-9]{2}[2-9][0-9]{2},{6}$
17:21.52EmleyMoorAlways 02X, 01X1, 011X, 01N[02-9]X... Doesn't matter about the type of pattern as long as implementable in dialplan
17:22.12SamotThe DB() call needs to be exact.
17:22.30EmleyMoorSamot: Then three steps it is, I guess
17:22.43[TK]D-Fender<EmleyMoor> I have 0[12]XXX... type expressions, and need to match to acode/KEY, where KEY is 3 to 5 digits, beginning 0 '- single expression can cover that
17:22.48SamotMight be able to do it in two
17:22.52SamotBut I doubt one.
17:23.32SamotMight be able to do it in one with REGEX but it will always match against the shortest.
17:23.38EmleyMoor[TK]D-Fender: I'm seeking the information as to how
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17:23.56[TK]D-FenderRead up on basic expressions
17:24.03[TK]D-Fenderthis is 101 grade stuff...
17:24.05[TK]D-FenderOR <-
17:24.09[TK]D-FenderAND <-
17:24.19[TK]D-Fendertest 1 part.  Test other part.  Done.
17:24.40SamotWhat does OR/AND have to do with that?
17:25.10EmleyMoor[TK]D-Fender: That's still doing three, though.
17:25.19[TK]D-FenderIf you want to test for 2 things then it can be done in one normal * expression
17:25.50EmleyMoorThey're "3 in 1" rather than 3*"1 in 1" when done that way
17:26.14[TK]D-FenderGive a clearer example of how this would be called
17:26.56EmleyMoorI'll get you one line from my dialplan and explain what I also want it to do...
17:28.18EmleyMoorsame => n,ExecIf($["${CALLERID(name)}"="" | "${CALLERID(name):0:1}"="0"]?Set(CAL
17:28.21EmleyMoorLERID(name)=${DB(acode/${CALLERID(num):0:5})}))
17:28.41EmleyMoorErk, unexpected line break
17:29.55EmleyMoorThat would work where CALLERID(num) begins, say, 01543, returning "Cannock"... but if it began "020", it would need to return the value of acode/020, which is London
17:30.57[TK]D-FenderOk, that seems to trim to 5 long, but doesn't check the length
17:31.10[TK]D-FenderWhich doesn't seme to match your previous requirement
17:31.28[TK]D-Fenderseem*
17:32.20EmleyMoor[TK]D-Fender: Indeed. It needs to trim, currently, to 5, 4 and 3 long... as acode keys are those lengths (but exclusive - none begin with the whole of another)
17:33.04sibiriayou can't do pattern matching (or regular expressions) via the DB call, so... outsource this task to a quick Lua script instead, is my advice
17:33.34[TK]D-FenderYou aren't checking the actual length there though
17:33.54[TK]D-FenderAnd I'm not sure if that is due to a lack of clarifty on the need
17:33.56sibiriaie. just feed the caller id to the script and let it match against your defined area codes
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17:45.17EmleyMoor[TK]D-Fender: No, I am not checking the length. I am matching on a variable length part
17:45.42[TK]D-Fendersort of...
17:45.54[TK]D-Fenderyou're trimming something that could be too long or too short
17:46.02[TK]D-Fenderand not validating the extremes
17:46.23EmleyMoorThere's no extremes involved
17:46.43[TK]D-FenderYou said between 3 & 5
17:46.57sibiriaanother problem with your approach is also that one day the UK may introduce an extension to its number plan leaving you with a 6 digit area code
17:46.58[TK]D-FenderI don't get what you mean either there, or here now
17:47.05sibiriayou simply shouldn't approach this in any other way than pattern matching
17:47.18sibiriaand since asterisk cannot do this sufficiently for your specific case, AGI it
17:47.22EmleyMoorsibiria: Area codes are shortening
17:47.24[TK]D-FenderPlease actually clarify what we're really trying to do
17:47.38sibiriahe's trying to match the area code of the caller id
17:47.48sibiriaso that he can return the explicit locality
17:47.53EmleyMoorMatch area code to name
17:48.04[TK]D-Fendersibiria, I mean the SPECIFICS
17:48.14SamotArea codes are shortening?
17:48.17SamotHuh?
17:48.23[TK]D-Fender"Hi I have conditions!", "no I don't!"
17:48.26EmleyMoorI'll be back soon
17:49.12EmleyMoorSamot: ... and local numbers lengthening
17:49.34SamotWhat part of the world are you in?
17:49.44EmleyMoorUK
17:49.50SamotAh.
17:50.36EmleyMoorArea codes are 3-6 digits, but not enough significance in 6th
17:51.52[TK]D-Fenderwhat does "not enough" mean?  is it part of it or not?
17:51.57sibiriayou can achieve this in a very clumsy way directly in the dial plan, but i would not recommend it
17:52.24[TK]D-FenderIs the total length a concern at all?
17:52.28EmleyMoor[TK]D-Fender: Yes, but a result that matches wh
17:52.33[TK]D-FenderIs this a prefix check only?
17:53.04EmleyMoorTotal length is 10 or 11 and checked elsewhere. This is prefix checking only
17:53.06[TK]D-FenderYou are describing this in a very broken and inefficient manner
17:53.43EmleyMoorIt is very broken and inefficient - but then, it is British
17:53.56sibiriaarea codes have varying length in most countries
17:53.57[TK]D-FenderPrefix is MIXED with the suffix so you need to check each length in ORDER to validate
17:54.25[TK]D-FenderYou can't jsut trim 5 caracters because that will have SUFFIX mixed in
17:54.28[TK]D-FenderWhich is broken
17:54.51[TK]D-FenderSo your idea of trimming off 5 blindly means you're never testing 3 digits codes
17:55.02sibiriano that works just fine, if only he'd approach the matching part of the problem the correctly
17:55.22[TK]D-FenderIf starting with 444 is enough to validate then trimming 5 means you'll never test for it
17:55.29EmleyMoor... which is WHY I need to do it for 5, 4 and 3
17:56.33[TK]D-FenderSo far this looks like a 3 line job (with any sanity)
17:56.39sibiriayou're approaching the problem the completely wrong way...... and i'm not saying this just to get a rise out of you. i'm saying it as a programmer by trade, and from us doing this very same thing at work for thousands of numbers a minute
17:57.44EmleyMoorsibiria: But is there any better way? Part of the point of this is that "no result" from all three means "spoof prefix"
17:58.24sibiriayes; send the caller id to an AGI script (preferrably one that starts up fast, meaning not python or php, but lua or perl) and let it solve the problem with its superior tools for this
17:58.51sibiriathis is a no-brainer with perlre, and just a little more complicated with lua
17:59.08sibiriathis is a pattern-matching problem, so solve it with pattern matching
17:59.42[TK]D-FenderOr you test each length in order of precedence
18:00.04sibiriafor perl it's a one-liner to pull the actual area code, and just one more line to pull a value (locality) from that key
18:00.14sibiriain lua not much more hassle
18:00.15[TK]D-FenderFor dialplan it's 3 lines
18:02.07EmleyMoorIndeed... and precedence is equal due to uniqueness
18:02.42EmleyMoorWas just checking it needed to be three lines in dialplan
18:04.20[TK]D-FenderBecause you likely want that value back (not just that it exists), and precendence matters, it makes sense to end up having to do this in 3 lines
18:04.28[TK]D-FenderUsing * std expressions
18:04.41[TK]D-Fendernot sure if RegEx can handle to precedece any faster
18:04.47[TK]D-Fenderbut I wouldn't personally bother
18:06.25qakhanwhen I use local channel with "/n" and agent local/3001@agent/n transfer the call to local/3004@agent/n in the queue. agent 3001 stay in Call and does not get a new call.
18:06.58qakhanhow to release agent 3001 from call after transfer to 3004
18:29.46qakhanany thought on my question?
18:35.49SamotThat's not transferring a call.
18:35.56SamotThat's using a local channel to make a call
18:38.37qakhanhow local channel can actually transfer the call?
18:41.59[TK]D-FenderWhat does those local channels actually call?
18:43.34qakhanlocal/3001@agent/n and local/3004@agent/n are queue members
18:43.46[TK]D-FenderWhat does those local channels actually call?
18:44.07qakhanSIP/3001 and SIP/2004
18:44.12qakhanSIP/3001 and SIP/3004*
18:44.59[TK]D-FenderThen specify a STATE DEVICE directly to that device for your members
18:49.16qakhanhere is my dialplan. https://pastebin.com/dXwdL5By
18:49.59qakhanwhere STATE DEVICE need to be added? in queue context or agent context?
18:52.39[TK]D-FenderWhere you define your agents
18:56.28qakhanok
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19:05.24qakhan[TK]D-Fender what STATE DEVICE will do in order to transfer the call between agents?
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19:06.50[TK]D-FenderIt sets what the member evaluates as being the channel
19:10.52qakhani am sorry, i did not get you. there is separate context for call trasfer.
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19:32.08[TK]D-Fender<[TK]D-Fender> Where you define your agents <-
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19:54.30qakhancan you plase send me example of it
19:54.42[TK]D-Fender....
19:54.57[TK]D-Fenderread the sample configs and your app instructions.
19:55.17[TK]D-FenderYou've been here for almost a solid decade now.
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19:55.51_ganapathi_anybody pls help to find dahdi-linux.spc file
19:56.17_ganapathi_any official file available to build rpm
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20:12.02qakhan[TK]D-Fender i am not working on asterisk full time. once or twice  a month. i dont have well exposure to asterisk as you or anyone here
20:12.20[TK]D-Fender10 YEARS
20:12.20qakhantherefore i have to ask question
20:12.31[TK]D-FenderGo read the instructions for hte apps you're calling and the configs your filling in
20:13.13qakhanunderstand 10 years. but not regular
20:17.59Ellenor[TK]D-Fender: what's this about ten years?
20:19.50*** join/#asterisk scgm11_ (~scgm11@r186-52-171-205.dialup.adsl.anteldata.net.uy)
20:20.33[TK]D-Fender10 years of proving unwilling or unable to read documentation for himself.
20:20.43[TK]D-FenderEven when being told exactly where the change needs to happen
20:21.39Reinhildeqakhan: did you make it through 4th grade?
20:22.01qakhanno
20:22.12Reinhildeso the guy hasn't even finished primary school
20:22.26qakhanaccording to you
20:22.28Reinhildedo you really think you should be working on telephone systems if you didn't even complete primary school
20:22.46Reinhildeif you can't read and understand documentation, you have no place wrenching on phones.
20:23.01qakhanyou dont need to tell me
20:23.12Reinhildewell no, I don't, because [TK]D-Fender already did
20:23.29Reinhildeso qakhan, what exactly are you trying to do here?
20:23.32[TK]D-FenderNo, I didn't
20:23.35qakhanReinhilde take care
20:23.47Reinhildeam i supposed to read an '/ignore' into that?
20:23.47qakhani know [TK]D-Fender
20:24.02[TK]D-FenderI make no claims as to why we're still having to try to push him to even do the basics
20:24.13Reinhilde[TK]D-Fender: correct.
20:24.26[TK]D-FenderI'm simply dismayed
20:24.31Reinhildeqakhan: yes, and he just lamented your decade of not RTFM.
20:25.40Reinhildeto really be good at asterisk, you have to be tits-deep in it for a good month or two, and then have a test setup where you test ideas out before deploying them live
20:26.02Reinhildeand you really should at least review things every week for a good few month
20:26.04Reinhildes
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20:30.02[TK]D-FenderHeading home....
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23:29.47*** join/#asterisk FuriousGeorge (ad3f24d4@pool-173-63-36-212.nwrknj.fios.verizon.net)
23:29.49FuriousGeorgehi all
23:29.56FuriousGeorgei set up an asterisk server in a google compute instance, and i notice that reloading sip causes all the peers to become unreachable.  in my sip.conf i have qualify=200 and nat=comedia.  the clients are behind nat.  is there something on the client side i should be doing in this case?
23:40.39*** join/#asterisk ircarcs (~quassel@77.159.9.169)
23:44.36FuriousGeorgeuh-oh....  i was just testing it out, and after a few minutes in a call, all three sip peers became unreachable at the same time
23:45.01FuriousGeorgeand, based on the above, they don't become reachable again until the phones are reregistered
23:49.29FuriousGeorgeim not sure if this location is having intermittent issues with the wan or not.  im having trouble staying remotely logged in
23:49.48FuriousGeorgeif it is having even one of these hiccups per week, the system is not gonna be useable, so there has to be something i can do
23:49.58FuriousGeorgeenabling ice and keep alive in devices nat settings does not help
23:52.10SamotAnd are all the NAT settings correct on both sides?
23:53.04ircarcshi world, i will probably have to deal with asterisk, as whre i work switch to something based on, i d like to know against my research on internet / and documentation / good tips or advices . or website i do'n know >   ( the situation is > i have not many user but 150 .. and i will in futur to deal with it) .. thanls :)
23:54.12ircarcsi have no question but humain seems to be better than my poor research on the intenet.  .. sometime :)
23:56.07ircarcsi  have from the paste use openfire (but only on the xmpp side)
23:56.45ircarcsi d'ont know if it the good place to ask. sorry if don't
23:57.15SamotAre you using straight Asterisk or something that is using Asterisk?
23:58.35ircarcsacctually i don't know .. my compagny is going to switch from "NOT IP" to "IP" thing
23:59.25ircarcsbut the cmpagny who deal with is open source minded and i know it s asterisk

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