| 00:00.09 | Slade | rolling my own can come only if there is some volume of scale for me to make a profit |
| 00:00.12 | Samot | Or you can do resale in some form. Either with you inbetween (you bill them, etc) or you just are a partner. |
| 00:00.21 | Samot | Get a commission and let them do everything else. |
| 00:00.26 | Slade | any recommended people for me to look at? |
| 00:00.39 | Samot | Really it depends on where you are at. |
| 00:00.45 | Slade | i'd prefer to put it all on one, instead of that |
| 00:00.47 | Slade | dallas texas |
| 00:00.49 | Samot | There are national players and local players. |
| 00:01.39 | Samot | Comcast, ATT, CenturyLink, etc. etc. etc. they all have options. |
| 00:02.41 | Slade | ah, i didnt even look at any of these big boys |
| 00:03.10 | Slade | they don't put prices on their pages it seems |
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| 00:50.29 | Samot | No. They generally dont. |
| 00:55.27 | Slade | typical price seems about $20 per user/extension |
| 01:25.01 | Samot | Yup. That is standard. |
| 01:25.27 | Samot | But that generally includes the DID and unlimited calling. |
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| 03:03.24 | Reinhilde | so have you ever heard of [May 3 03:01:59] NOTICE[7134][C-0000001a]: chan_iax2.c:8389 authenticate: No way to send secret to peer <ip redacted> (their methods: 4) |
| 03:28.25 | Slade | Samot, cheaper at any kind of scale just to run your own eh.. course then i'm taking on the pain |
| 03:28.40 | Samot | I didn't say that. |
| 03:29.08 | Samot | Part of the reason people are moving to hosted is to actually save costs. |
| 03:30.22 | Slade | well what i meant is its cheaper just to grab a $10 machine from vultr and hook in flowroute. |
| 03:30.32 | Samot | Maybe. |
| 03:30.46 | Samot | It doesn't matter if the PBX is on-premises or in the cloud. Someone has to admin it. |
| 03:30.55 | Slade | yea |
| 03:30.58 | Samot | Someone has to support it. Keep it secure, updated, running, backed up. |
| 03:31.41 | Samot | So at the end of the day, having Bob on the payroll as the PBX admin and you really don't need him that much.... |
| 03:31.54 | Slade | yea |
| 03:32.06 | Slade | cant just load it and forget it eh :P |
| 03:32.12 | Samot | Well... |
| 03:32.13 | Samot | No. |
| 03:32.37 | Samot | But I have contracts with other MSPs and PBX sellers.... |
| 03:33.15 | Samot | As the back up guy. |
| 03:33.25 | Samot | Because their main guy is a flake. |
| 03:34.20 | Samot | Or they, themselves, have limited abilities. |
| 03:34.31 | Samot | And pay me a lot of money just to answer the phone when they need me. |
| 03:35.55 | Samot | I'm not sure what you do at the school for your day job but while your idea is nice and a good thought...you could hurt the people you're trying to help inadvertently. |
| 03:37.00 | Slade | right |
| 03:37.37 | Samot | Example: I'm one of your grads that you provide services for. I have a very important call that can make or break my new business. The PBX is derped, you're too busy with your day job to look at it in a timely fashion. I'm screwed. |
| 03:37.55 | Slade | indeed |
| 03:38.32 | Samot | There are markets I am in where my prices are on par with the LECs/Teleco's. |
| 03:38.42 | Slade | what do you mean |
| 03:39.16 | Samot | You noticed how the average price was $20-$25 per user.. |
| 03:39.21 | Samot | Could get over $30 depending.. |
| 03:39.38 | Samot | I come in and quote them $10 less per user...I'm never considered. |
| 03:40.13 | Samot | Or even worse, lower. |
| 03:40.48 | Samot | 1) If I'm that much less than every other big player in the market, why? |
| 03:41.29 | Samot | That's basically the biggest thing. |
| 03:41.44 | Slade | i'm familiar with that yes |
| 03:42.16 | Samot | So in those markets, where those are who I have to go up against, I am on par. |
| 03:42.51 | Samot | But then again, I don't sell a PBX. I sell a voice service that has PBX features + more. |
| 03:44.18 | Slade | your own build up? |
| 03:44.44 | Samot | Yes. Designed a product, built the product. |
| 03:46.11 | Samot | I have a 100% hosted service for Hotels, with PMS integration launching this summer as a new feature. |
| 03:46.48 | Samot | I have a hybrid solution for hotels that have certain rules about their PBX. |
| 03:47.14 | Slade | sounds fancy |
| 03:50.54 | Slade | well specialized |
| 03:50.57 | Samot | Just practical. I have a big hotel market in the SW. |
| 03:51.06 | Samot | Oh that's just a part of it. |
| 03:51.10 | Samot | I have SIP Trunks |
| 03:51.20 | Samot | SOHO, Office... |
| 03:52.36 | Samot | I have hotels and offices where I am their everything. |
| 03:52.51 | Samot | Except for their ISP. |
| 03:53.02 | Samot | But even then, I got a guy for that. |
| 03:53.45 | Samot | From the core edge router inward, all me. |
| 03:53.54 | Samot | Network, wifi, user support.. |
| 03:55.33 | Reinhilde | i simply cgan't anymore |
| 03:58.26 | Slade | Samot, your own company? |
| 03:58.55 | Samot | In a sense. I am my own company as I am contracted. |
| 03:59.25 | Samot | But in this particular market, I have actual stake in the company there. |
| 04:00.30 | Samot | So not my company because I'm not the majority holder. |
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| 04:17.26 | Samot | Slade: A suggestion for your project, is maybe start of small with it. Spin up a box at Vultr, go with Flowroute but do more of a road warrior/Google Voice style service to start with. |
| 04:18.34 | Slade | Samot, i'm going to spin it up for my other business and hopefully just forward it to my cell |
| 04:18.35 | Samot | You can use FollowMe or another method but the idea would be just to forward the calls for now to a cell phone and let them snap back to a voicemail if they don't accept or answer the call. |
| 04:18.53 | Slade | yup. thats generally what i want anyhow :) |
| 04:19.07 | Samot | Exactly. Because some of these guys may just want to use the cell phones but not have a public number. |
| 04:19.14 | Samot | er their number public. |
| 04:20.14 | Slade | then i can cut in a receptionist there at some point |
| 04:20.37 | Samot | Sure can. |
| 04:20.49 | Samot | Though I'd probably start with an IVR. |
| 04:21.02 | Samot | Because the receptionist will require someone to be available all day long. |
| 04:21.15 | Samot | And there's no guarantee of how many calls they would actually field. |
| 04:22.45 | Samot | Plus, as we talked about before, setting up a receptionist can be done but it's going to be a job. |
| 04:23.03 | Samot | Making sure they know what call is for what company, etc. How to answer, all that. |
| 04:24.02 | Slade | ivr isnt useful really in this situation. its mostly just appointment taking. something a website is best at. and yea. theres some options there |
| 04:24.12 | Slade | course there are services that already do this, ruby receptionists, etc |
| 04:24.29 | Samot | Right, one that doesn't require you to pay a person to sit around on Facebook all day |
| 04:24.33 | Samot | Because there was 3 calls. |
| 04:25.23 | Samot | I think there is one call Booker.com or something like that... |
| 04:25.56 | Samot | I got an MSP that has a SPA that uses that for their appointments and such. |
| 04:26.28 | Samot | And they're almost close to what you are looking to do as the receptionist is usually the only office person in the office. |
| 04:26.53 | Samot | All the others have softphones or forwarding to their cells. |
| 04:31.07 | Slade | ah, i am familiar with booker.com didnt know they did phone |
| 04:33.32 | Samot | They don't. I was just saying that as an option for the appointments |
| 04:33.39 | Samot | As you said a website is best for that.. |
| 04:38.06 | Slade | oh yea. thats true, but not everyone wants to use website |
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| 08:44.34 | jkroon | I just had one of those totally wack ideas that normally lands me in trouble. Dealing with Call Centres, there is an obvious tendency to use headsets. We've experienced that a lot of "voice trouble" is actually headset related. Does anybody know of (or have some ideas around) a way to monitor the quality of the headset based purely on the audio stream coming from that headset? (in other words, if we use Monitor to capture the audio coming from the |
| 08:44.34 | jkroon | headset) |
| 08:47.52 | bhuddah | jkroon: why not just monitor MOS on the internal call leg? |
| 08:48.15 | jkroon | bhuddah, because that's scoring max value due to no jitter or packet loss. |
| 08:48.32 | jkroon | the audio being encoded is already low. |
| 08:49.30 | bhuddah | i see. |
| 08:50.13 | bhuddah | without a signal to compare it to it would be pretty hard. |
| 08:50.36 | bhuddah | you could screen for crackling or cut out samples and so on. |
| 08:51.01 | jkroon | ie, FIR the filter and look for certain frequencies that should not form part of normal voice comms? |
| 08:51.02 | bhuddah | but it would be a lot simpler to regularly test the headsets in a test setup i guess. |
| 08:51.41 | bhuddah | i don't think you'd ever see strange frequencies. most of the problems are probably loose connections |
| 08:53.08 | jkroon | that makes sense. ok. i'll just let that idea slide for now. got enough other work ongoing, thanks for the chat. |
| 08:53.23 | bhuddah | welcome. |
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| 13:26.07 | ozgur | hello all |
| 13:26.10 | ozgur | I want to help |
| 13:26.45 | ozgur | I want to run curl function when it comes to every call. |
| 13:28.06 | ozgur | my command: exten => 101,n,Set(CURL_RESULT=${CURL(http://localhost/cgi/WebCGI?account=test&password=test&port=2&destination=05323878454&content=${CALLERID(num)})}) |
| 13:28.27 | ozgur | this functions send call number to me sms. |
| 13:28.36 | ozgur | my extension is 101 |
| 13:28.56 | ozgur | where should i add this exten? |
| 13:29.45 | file | dialplan is something that is written by you, or the deployer, or a GUI ... so there is no answer to that without understanding the dialplan or what is going on |
| 13:32.29 | ozgur | hmm so circumstances I added to /etc/asterisk/extensions_custom.conf |
| 13:32.37 | ozgur | and it works. |
| 13:32.44 | file | are you using FreePBX? |
| 13:32.51 | ozgur | yep I use freepbx |
| 13:33.13 | file | then such questions are likely better asked in #freepbx next time, as FreePBX is what constructs the dialplan and has spots for adding your own |
| 13:33.19 | ozgur | exten => _X.,1,Set(CURL_RESULT=${CURL(http://localhost/cgi/WebCGI?account=test&password=test&port=2&destination=05323878454&content=${CALLERID(num)})}) |
| 13:33.25 | ozgur | this line is work |
| 13:33.37 | ozgur | but what is _X. ? |
| 13:33.49 | sibiria | in this case it means "any extension" (any number) |
| 13:34.04 | ozgur | sibiria, thank you but |
| 13:34.11 | ozgur | I want to spesific number :) |
| 13:34.16 | sibiria | try 101,1,... |
| 13:34.17 | ozgur | 1001 1002 1003? |
| 13:34.19 | sibiria | not 101,n |
| 13:34.32 | sibiria | i'm uncertain if you can use 'n' prio as first step |
| 13:34.37 | file | you can't |
| 13:34.43 | ozgur | 1001,1,Set(CURL_RESULT=${CURL(http://localhost/cgi/WebCGI?account=test&password=test&port=2&destination=05323878454&content=${CALLERID(num)})}) |
| 13:34.46 | ozgur | is correct? |
| 13:34.52 | sibiria | yes but 101 |
| 13:35.16 | ozgur | wait I test notw :) |
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| 13:38.42 | ozgur | sibiria, why not work on the n? |
| 13:38.50 | ozgur | I dont understand what is mean of "n"? |
| 13:39.04 | sibiria | it's the "next" priority |
| 13:39.11 | sibiria | if increments on the previous priority |
| 13:39.22 | sibiria | which you don't have |
| 13:39.36 | ozgur | okay I understand my friend thank you |
| 13:39.38 | ozgur | slap! |
| 13:39.43 | ozgur | I'm try now :) |
| 13:39.50 | ozgur | file, thanks my friend |
| 13:39.55 | sibiria | instead of writing 101,1 ,2 ,3 etc., you can do 101,1 ,n ,n ,n |
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| 13:59.10 | ozgur | sibiria, I want to problem |
| 13:59.31 | ozgur | for example I have to IVR system |
| 13:59.54 | ozgur | firstly call come to yeastar yeastar send to IVR IVR send to Extensions |
| 14:00.07 | ozgur | extensions: 1001 - 1002 - 1003 - 1004 |
| 14:03.31 | ozgur | exten => _X.,1,Set(CURL_RESULT=${CURL(http://localhost/cgi/WebCGI?1500101=account=test&password=test&port=2&destination=5323815547&content=${CALLERID(num)})}) |
| 14:03.35 | ozgur | is worked |
| 14:03.57 | ozgur | this problem this exten send to caller number only number |
| 14:04.14 | ozgur | I want for example 1001 send to different number 1002 different number |
| 14:04.17 | ozgur | I add |
| 14:04.35 | ozgur | exten => 1001,1,Set exten => 1002,1,Set and exten => 1003,1,Set |
| 14:04.39 | ozgur | and not work not send sms |
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| 16:08.45 | sibiria | ozgur: not sure i understand |
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| 16:10.43 | [TK]D-Fender | sibiria, Solved in #freepbx |
| 16:10.57 | sibiria | great |
| 16:11.04 | ozgur | sibiria, thanks my friend I solve this problem |
| 16:11.10 | ozgur | thanks for all help |
| 16:11.11 | sibiria | glad to hear it |
| 16:11.57 | ozgur | firsting we have found the correct exten id then I found that the extra number was added when sending sms number :) |
| 16:12.08 | ozgur | [TK]D-Fender help me and find exten id |
| 16:12.11 | ozgur | not is 1001 |
| 16:12.13 | ozgur | :) |
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| 21:24.00 | gusto | I seem to have a serious problem with my asterisk config, I have a peer and I want it to be able to call an extension and it gets forbidden |
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