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| 00:49.50 | Reinhilde | If I have a non-registering peer in Realtime, it doesn't always pick up that it's that peer and so sends things to the wrong context |
| 00:52.22 | Reinhilde | Is this to be expected? |
| 00:55.18 | Reinhilde | and what would cause `sip reload` to take 10 minutes? |
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| 02:41.24 | Reinhilde | am i the only person in this channel who actually likes talking to people on the phone |
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| 04:11.54 | Slade | huh, amazons phone services are reasonably priced |
| 04:12.00 | Slade | i wonder if theres some catches |
| 04:21.22 | Samot | Well it's Amazon. So that should give you a clue. |
| 04:26.37 | Samot | Slade: Are you referring to Amazon Connect? |
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| 05:33.13 | Reinhilde | Slade: it's amazon |
| 05:33.19 | Reinhilde | that's a pretty big catch |
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| 08:53.27 | bengoa | Hello guys! Could someone please give me some advice on Asterisk servers behind NAT? I'm running some servers behind a NAT and, in some circumstances, I'm having no audio on both ways. I can see the flows on iptables/conntrack's expect table, but not on the conntrack table itself. This problem only happens when I dial to a second party not Answering the call on Asterisk (letting the B party do that). I guess I'm missing something... |
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| 13:27.29 | Slade | Samot, chime i was thinking. sorry i fell asleep |
| 13:27.39 | Slade | amazon chime |
| 13:30.45 | Samot | So the web conferencing. |
| 13:32.34 | Samot | A little different from phone service. |
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| 14:50.21 | Slade | oh it had phone service built in too. is that a different product? |
| 14:54.46 | Samot | Chime is a conferencing solution. |
| 14:54.52 | Samot | Connect is a call center solution. |
| 14:54.56 | Slade | oh |
| 14:55.05 | Slade | whats the pstn connection solution? |
| 14:55.12 | Samot | There is none. |
| 14:55.18 | Samot | Connect = Amazon's Skype |
| 14:55.24 | Samot | Chine = GoToMeeting |
| 14:55.29 | Samot | Chime = GoToMeeting |
| 14:55.57 | Slade | sns = text messaging? |
| 14:56.03 | Slade | + other things |
| 14:58.16 | Samot | Sure if you're looking for outbound SMS. |
| 14:58.22 | Samot | Amazon is a toolkit. |
| 14:59.15 | Slade | they have inbound sms pricing too.. https://aws.amazon.com/sns/sms-pricing/ |
| 14:59.42 | Samot | OK. So what are you looking for exactly? |
| 15:01.15 | Slade | oh, nothing, just learning about them. i just stumbled upon chime/connect/sns and didnt know how deep they were into this |
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| 15:01.35 | Slade | i didnt realize they didnt offer regular voice services tho |
| 15:01.47 | Samot | No. They don't. |
| 15:01.56 | Samot | Again, they are an applications toolkit |
| 15:02.01 | Slade | i thought people in here would have better insight to them than me reading their stuff :) |
| 15:02.01 | Samot | Not a Teleco. |
| 15:02.10 | drmessano | Amazon SNS isn't an "SMS Service" .. It's a PubSub service that has SMS as one of it's notification options |
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| 15:02.28 | Samot | Well the general take is AWS is not the best platform for VoIP. |
| 15:02.38 | Slade | yea i'm noticing |
| 15:02.47 | Samot | Well outside of it being very high cost |
| 15:03.05 | Samot | They tend to oversell their shit. |
| 15:03.17 | Slade | yea i hate their virtual machines |
| 15:04.20 | narziss | So what're you thinking, colo'd? |
| 15:04.27 | narziss | Or specialized VOIP providers? |
| 15:04.33 | Slade | me? i use vultr. tho i'm considering digitalocean |
| 15:04.46 | Samot | Why? |
| 15:05.04 | drmessano | Why move from Vultr to DO? |
| 15:05.20 | narziss | no idea what those are but ill look them up in a few minutes. |
| 15:05.49 | narziss | Ive been assigned installing asterisk 16 + freepbx 15 on an Azure VM so I'll be around this chan and #freepbx |
| 15:06.09 | Samot | Why? |
| 15:06.14 | Samot | FreePBX 15 is not stable. |
| 15:06.16 | Samot | It's beta. |
| 15:06.19 | Samot | This for testing? |
| 15:06.29 | drmessano | 11:04:34 <Slade> me? i use vultr. tho i'm considering digitalocean <-- Why? |
| 15:07.03 | Slade | Samot, why considering the move? I'm not getting good info on PCI and HIPAA with vultr |
| 15:07.14 | drmessano | O.o |
| 15:07.24 | Samot | What PCI/HIPAA info? |
| 15:07.27 | Samot | It's not their job. |
| 15:07.34 | Slade | its absolutely the datacenters job |
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| 15:07.46 | Samot | To make your stuff PCI compliant? |
| 15:07.53 | Slade | no, to make the datacenter compliant |
| 15:08.09 | Slade | individual components still have to be compliant, but they need to be in a compliant datacenter |
| 15:09.03 | Slade | physical access is a component of data security |
| 15:09.08 | Slade | https://www.digitalocean.com/legal/compliance/ <-- PCI-DSS in lots of the digital ocean datacenters |
| 15:09.40 | drmessano | Vultr is PCI-DSS Compliant |
| 15:10.36 | drmessano | However, that's irrelevant |
| 15:10.37 | Samot | It's not transferrable to the user. |
| 15:10.41 | drmessano | Correct |
| 15:10.55 | drmessano | Your HIPAA and PCI certification is on YOUY |
| 15:10.57 | drmessano | Your HIPAA and PCI certification is on YOU |
| 15:11.26 | Samot | It's your responsibility to handle your data "at rest" and "in transit" |
| 15:11.55 | Samot | The DC could have all the protection in the world but if you transfer data non-securely that's not their issue. |
| 15:11.57 | drmessano | HIPAA AND PCI compliance in the cloud are on you, not the provider |
| 15:11.57 | Samot | That's yours |
| 15:12.55 | drmessano | If you don't understand why this is the case, then you're asking for the wrong reasons |
| 15:14.01 | drmessano | This is like asking Western Digital if they maintain PCI certification before buying one of their hard drives |
| 15:14.07 | Samot | DO and Vultr have those for themselves because they transfer data |
| 15:14.13 | Samot | Between their nodes and DCs. |
| 15:14.59 | drmessano | Vultr and DO can't bless your instances with compliance like a Digital Pope |
| 15:15.56 | narziss | Samot: yeah for testing by my boss. though I wouldnt be surprised if he ignored the part about it not being stable. |
| 15:16.23 | Samot | narziss: It's not production ready. You really need to stress that |
| 15:16.44 | narziss | that should be fine for now. |
| 15:16.55 | narziss | jsut a test machine so far. |
| 15:17.05 | Samot | Right and that's fine. |
| 15:17.16 | Samot | Testing it is fine that is what a beta release is for. |
| 15:17.20 | Samot | But that is really it. |
| 15:19.13 | drmessano | It's sad that this has to be explained, tbh. You're gonna blindly proclaim a VPS provider isn't such-and-such compliant when YOU are solely responsible for the storage and transit of the data on your instances. |
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| 15:22.05 | Samot | Also, with someone like Vultr or DO it's probably even more secure. |
| 15:22.16 | Samot | Because they don't have rando's coming in and out of those buildings. |
| 15:23.15 | Samot | Part of the DC's side of it is to make sure I just can't walk in and have free accesss |
| 15:23.53 | drmessano | https://aws.amazon.com/compliance/hipaa-compliance/ |
| 15:24.12 | drmessano | Even Amazon says "It's on you to store and transmit securely.. " |
| 15:26.00 | drmessano | Oh and |
| 15:26.11 | drmessano | Customers must manage their own PCI DSS compliance certification, and additional testing will be required to verify that your environment satisfies all PCS DSS requirements. |
| 15:26.13 | drmessano | https://aws.amazon.com/compliance/pci-dss-level-1-faqs/ |
| 15:26.29 | drmessano | They also say PCI Compliance is ON YOU |
| 15:26.58 | drmessano | So bagging Vultr or anyone else for not having compliance info is misdirected and misinforned |
| 15:29.04 | Samot | Plus outside of all of that, moving from Vultr to DO is kind of a lateral move. |
| 15:38.37 | drmessano | Misguided |
| 15:40.17 | Samot | If you're that concerned about PCI/HIPPA compliance's there are firms for that. |
| 15:40.44 | Samot | I had no issue hiring a firm to make sure I had all the right FCC/federal/state/local taxes |
| 15:40.59 | Samot | What fell under what and what wasn't subject to those. |
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| 15:48.16 | drmessano | Right and if you think being able to brag about HIPAA and PCI to customers is as simple as finding a provider with a certification, you're wrong. |
| 15:49.35 | drmessano | That's like asking the provider if they have a business license and then assuming it passes through to you for purposes of being a legal entity |
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| 18:25.32 | qakhan | Hi all. i have freshed installed * 13.24 when i run asterisk -rvvvvvvvvvvv it diconnects in few seconds. when i try to connect again it gives following message |
| 18:25.32 | qakhan | Unable to connect to remote asterisk (does /var/run/asterisk/asterisk.ctl exist?) |
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| 18:26.02 | qakhan | after this message it i can connect to * but it disconnect again |
| 18:27.59 | Samot | Did you answer the question? |
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| 18:33.45 | qakhan | Samot are yo asking me? |
| 18:33.58 | Samot | Yes. |
| 18:34.10 | Samot | (does /var/run/asterisk/asterisk.ctl exist?) |
| 18:34.40 | qakhan | yes |
| 18:34.48 | qakhan | it exists |
| 18:35.02 | Samot | And it is running as the proper user for asterisk? |
| 18:35.42 | qakhan | yes |
| 18:37.17 | Samot | ls -l /var/run/asterisk |
| 18:37.19 | Samot | Show the output |
| 18:42.29 | qakhan | srwxr-xr-x 1 root root 0 May 2 14:42 asterisk.ctl |
| 18:45.09 | Samot | So you're running Asterisk as root? |
| 18:45.22 | qakhan | yes it is test server |
| 18:45.35 | Samot | OK so why isn't it setup properly? |
| 18:45.48 | Samot | Running Asterisk as root is a bad call. |
| 18:46.16 | [TK]D-Fender | <qakhan> Hi all. i have freshed installed * 13.24 when i run asterisk -rvvvvvvvvvvv it diconnects in few seconds. when i try to connect again it gives following message |
| 18:46.37 | [TK]D-Fender | Where do you see that * is even running? |
| 18:46.55 | [TK]D-Fender | For all we know those files are just lingering there.... |
| 18:47.26 | qakhan | [TK]D-Fender it connects to CLI |
| 18:47.43 | qakhan | but in few seconds it disconnects a |
| 18:47.49 | [TK]D-Fender | And then dies shorly after? |
| 18:47.54 | qakhan | yes |
| 18:48.19 | [TK]D-Fender | then stop the daemon and run it manually and just sit there and wait for it to die live on oy |
| 18:48.41 | qakhan | Samot i ll setup it later but fisrt i need to make it working |
| 18:52.38 | Samot | Part of making it working is to setup right |
| 18:52.47 | Samot | What's the point of doing all this to make it work and then change it? |
| 18:53.56 | qakhan | you are right. i ll do it. but lets first fix the issue. |
| 18:56.37 | Samot | ls -l /etc/asterisk |
| 18:56.44 | Samot | pastebin the output. |
| 18:59.22 | qakhan | [TK]D-Fender when i run asterisk -c it gives asterisk: symbol lookup error: asterisk: undefined symbol: json_vsprintf |
| 18:59.50 | [TK]D-Fender | You should have more on the startup parameter list than just that... |
| 19:00.09 | qakhan | Samot here https://pastebin.com/BwGaPdpB |
| 19:02.19 | [TK]D-Fender | asterisk -gvvvvvvvvc |
| 19:05.19 | qakhan | [TK]D-Fender here |
| 19:05.20 | qakhan | https://pastebin.com/Af9n15nm |
| 19:06.35 | [TK]D-Fender | how long until it kicks you? |
| 19:07.47 | file | that would happen if Asterisk was built against one version of libjansson, but is run against another |
| 19:08.40 | qakhan | today |
| 19:08.50 | Samot | asterisk: symbol lookup error: asterisk: undefined symbol: json_vsprintf |
| 19:09.41 | Samot | The claim is this is a fresh install. |
| 19:10.00 | Samot | So it should have been compiled with the right version and run against that version. |
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| 19:11.47 | qakhan | what is the right version of jansson with * 13.24 |
| 19:12.37 | file | it'll build and work against any reasonable version, just the older versions don't have all the functionality so it wraps things in those cases |
| 19:12.53 | file | the lack of a json_vsprintf symbol means that when building Asterisk it thought there was a version of libjansson with that functionality |
| 19:12.56 | file | but when run, it wasn't there |
| 19:13.24 | file | could also happen if multiple versions of libjansson installed |
| 19:14.09 | file | you can also pass --with-jansson-bundled to configure, and then it'll use the bundled one in Asterisk |
| 19:20.06 | qakhan | ok i am doing it |
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| 23:25.01 | Slade | Samot, i still feel like flowroute might be the best pureplay voip around |
| 23:27.32 | Samot | For just SIP peers? Probably |
| 23:28.32 | Slade | there doesnt seem to be many reasonably priced full pbx systems around that arent complete garbage |
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| 23:30.32 | Samot | You mean actual PBX systems? |
| 23:30.56 | Slade | yea. phone system in a cloud |
| 23:31.33 | Samot | And who have you looked at? |
| 23:32.15 | Slade | hmm. i'd have to go through my history.. its been a bunch. flowroute you just host a vultr and make your own seems to be the cleanest solution typically |
| 23:32.31 | Slade | maybe my google fu sucks and i'm only finding bad ones :) |
| 23:32.55 | Samot | I guess it depends on what you are actually looking for. |
| 23:33.35 | Slade | partially just learning.. but for a solution i'd be looking at it for lots of little small businesses really. |
| 23:34.38 | Samot | I've installed one on-premises PBX for a customer in the last year. |
| 23:34.41 | Samot | Zero cloud. |
| 23:34.55 | Samot | There is a big chunk of the market that doesn't want one. |
| 23:34.56 | Slade | not a cloudy person? |
| 23:35.06 | Samot | No, it's what I do. |
| 23:35.14 | Slade | oh, heh ok |
| 23:35.36 | Samot | I have 12 hotels on the calendar for the summer/fall. Not a single one of them is using their own PBX. |
| 23:35.45 | Samot | They are paying for seats and features. |
| 23:35.49 | Samot | 100% hosted. |
| 23:37.11 | Samot | I have a handful of office users that have their own PBX and get SIP Trunks. I also have a chunk of hotels still on old Mitels, etc that use SIP Trunks. |
| 23:37.23 | Samot | However, 90% of the business is hosted users. |
| 23:38.25 | Slade | ah, i run a small vocational school, lots of my students go off to start their own businesses. They only ever need a single line really, but it'd be nice to be able to offer them a solution |
| 23:38.46 | Slade | being able to interject a receptionist in the middle would be useful too |
| 23:39.04 | Samot | A real one? |
| 23:39.06 | Samot | Or an IVR? |
| 23:39.08 | Slade | yea |
| 23:39.10 | Slade | no real one |
| 23:39.15 | Slade | IVR only marginally useful |
| 23:39.19 | Samot | That's not hard. |
| 23:39.38 | Slade | no, simple requirements i think |
| 23:40.06 | Samot | So the real question becomes how responsible do you want to be for it all? |
| 23:40.35 | Slade | that is the question indeed! |
| 23:40.58 | Samot | Because providing voice service is more than just having a PBX and a Flowroute account. |
| 23:42.35 | Slade | can you elaborate? |
| 23:42.41 | Slade | (I agree btw) |
| 23:45.57 | Slade | i guess the sms is a little issue too in a normal pbx |
| 23:47.55 | Samot | Well there is understanding how Telephony works. |
| 23:48.17 | Samot | Are you going to do outbound calling for this? What type of security will you have in place for that? |
| 23:48.22 | Samot | What about emergency calling? |
| 23:48.31 | Slade | its all tip and ring right? :) |
| 23:49.08 | Samot | How can it be Tip/Ring with SIP? |
| 23:49.39 | Slade | was being silly |
| 23:50.03 | Slade | it was in response to <Samot> Well there is understanding how Telephony works. |
| 23:50.40 | Samot | Well, joking or not the answer is no. It's not all tip/ring. |
| 23:52.01 | Slade | right |
| 23:53.36 | Samot | Well I'm running out for a bit. But yeah there's quite a few things that need to be considered. |
| 23:53.39 | Slade | but you're right, some of those things do have to be answered. outbound calling and emergency calling is one of those legal requirements |
| 23:53.43 | Samot | Including the support part of it. |
| 23:53.48 | Slade | err |
| 23:53.59 | Slade | outbound calling is probably handy, and emergency calling is legal :p |
| 23:54.30 | Samot | Yeah that's the thing about 9-1-1. |
| 23:54.45 | Samot | There are new rules in place, specially for a PBX system. |
| 23:54.55 | Samot | 911 must route and must be answered by a _real person_ |
| 23:55.04 | Slade | really my interest would be in providing them the receptionist to share. figuring out a nicely efficient way to do that is tricky |
| 23:55.11 | Samot | It doesn't have to go directly to the PSAP but someone has to answer and handle the call. |
| 23:55.22 | Samot | No, it's really not. |
| 23:55.44 | Samot | You have a phone with side cars or a call management portal. |
| 23:56.04 | Samot | You either prefix the callerid or distinct ring it or both. |
| 23:56.26 | Samot | This is no different then a call center agent sitting in multiple queues. |
| 23:56.52 | Samot | They can be provided who the call is destined for and who the caller id. |
| 23:56.53 | Slade | ah, call centering stuff is further away than i know how to do. i'm pretty basic. |
| 23:56.55 | Samot | They can be provided who the call is destined for and who the caller is. |
| 23:57.04 | Samot | I just gave you how to do it. |
| 23:57.26 | Slade | that'd be running my own system to do that eh? |
| 23:57.36 | Samot | No. |
| 23:57.40 | Samot | It's a PBX feature. |
| 23:57.42 | Samot | It's call routing. |
| 23:57.52 | Samot | These are all things providers can offer. |
| 23:58.09 | Slade | ah, so any pbx really. just need to find a decently priced pbx provider, or roll my own :) |
| 23:58.28 | Samot | And like I asked, how responsible do you want to be? |
| 23:58.41 | Slade | yea. i havent figured out the answer to that yet :) |
| 23:58.44 | Samot | The former lets you pass things off to someone else, the latter means everything stops with you. |
| 23:59.01 | Slade | ideally i'd like to pass it off, if its not too unreasonable |
| 23:59.38 | Samot | You can either have a single account and allow all the users to be able to get support on it. Not uncommon. |