| 00:00.41 | sibiria | we run centos 7 and 13.18, and also debian 9 with 13.22 |
| 00:00.50 | *** join/#asterisk dandann00dle (~dandann00@2601:840:8401:d7ee:9967:99fc:50e4:95a3) |
| 00:30.24 | *** join/#asterisk infobot (ibot@208.53.50.136) |
| 00:30.24 | *** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.23.1 (2018/09/20) 16.0.0 (2018/10/09), Security Only: 15.6.1 (2018/09/20); DAHDI: DAHDI-linux 2.11.1 (2016/03/01), DAHDI-tools 2.11.1 (2016/03/01); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 -=- Logs: bit.ly/1s4AKKu |
| 01:07.33 | zuwuko2 | anyone know why my asterisk 16 doesnt have application "ExecIf" and how to install it |
| 01:09.52 | Samot | Uhm, it does. |
| 01:10.00 | Samot | Otherwise a lot of my systems would be broken. |
| 01:10.22 | zuwuko2 | core show application ExecIf |
| 01:10.23 | Samot | And I'm pretty sure a whole bunch of other peoples. |
| 01:10.40 | zuwuko2 | is that the correct command to get details on it? |
| 01:11.23 | Samot | https://www.irccloud.com/pastebin/y8Y634XP/ |
| 01:11.47 | Samot | Case doesn't matter. Works either way for me. |
| 01:11.52 | zuwuko2 | mine says "Command 'core show application execif' failed." |
| 01:12.18 | zuwuko2 | must I include it from menu select when compiling somewhere I missedi t? |
| 01:14.18 | Samot | Not that I'm aware. |
| 01:15.49 | zuwuko2 | Bizzare. I tried asterisk 16 current and 15 current, same results:( |
| 01:23.06 | Samot | What does: module show give you? |
| 01:23.17 | Samot | As far as the modules load in Asterisk |
| 01:23.42 | rmudgett | ExecIf is in app_exec.so |
| 01:27.07 | Samot | Well if that isn't loaded, you're going to have more issues than ExecIf. |
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| 01:39.07 | shanth | Using asterisk would it possible to block or drop incoming calls that are Google voice numbers? Or would there be no way to tell this? |
| 01:40.19 | shanth | Second question if that's not possible - can you do some sort of looking and tell if an incoming DID is a landline, cell or VoIP? |
| 01:51.23 | Samot | There are lookup services for that. |
| 01:53.08 | shanth | To check if they are google voice or just landline/voip Samot? |
| 01:53.28 | Samot | Google Voice is not a LEC. |
| 01:53.44 | Samot | Google gets their numbers from other carriers. |
| 01:53.51 | shanth | Ah I see |
| 01:53.55 | Samot | Looking up a GV number would result in the carrier's information |
| 01:54.01 | Samot | And possibly a "voip" tag. |
| 01:54.04 | shanth | Would all Google voice calls show as being a VOIP call? |
| 01:54.09 | shanth | Interesting |
| 01:54.27 | shanth | If i just blocked all voip calls, would I be blocking cell phones somehow? Depending on their carrier maybe? |
| 01:54.59 | Samot | There's no guarantee the number will be listed as "voip" |
| 01:55.10 | shanth | Interesting though |
| 01:55.17 | shanth | what is one of those lookup services that can do that? |
| 01:55.26 | Samot | Twilio has one. |
| 01:55.27 | shanth | i'm not sure the right term to google to find that kind of service |
| 01:55.42 | Samot | number validation / lookup |
| 01:55.46 | shanth | excellent thanks |
| 01:56.02 | Samot | But you'll pay per lookup |
| 01:56.16 | shanth | That's fine |
| 01:56.20 | Samot | And for the information you want, it's a deeper (aka higher cost) lookup. |
| 01:56.32 | Samot | But why would you want to block all voip calls? |
| 01:56.35 | shanth | would this also count as a caller id lookup or would i have to pay for this and that as two dif things |
| 01:56.43 | Samot | It would have CID |
| 01:56.49 | shanth | I'm just running a pbx for fun and learning stuff samot :) |
| 01:56.58 | shanth | Also getting a lot of google voice spam calls to one of my numbers |
| 01:57.30 | Samot | Are you trying to block spammers? |
| 01:57.41 | shanth | yeah |
| 01:57.47 | Samot | Unwanted calls from "bad caller ids" |
| 01:57.48 | shanth | looks like line type lookups are 5 cents |
| 01:57.53 | shanth | yeah basically |
| 01:58.00 | Samot | Then you want Number Reputation. |
| 01:58.07 | shanth | interesting |
| 01:58.13 | shanth | who offers that? |
| 01:58.26 | Samot | The same people that would offer other lookup services. |
| 01:58.39 | shanth | nice |
| 01:58.47 | shanth | i see twilio has a "Fraud" offering in their comparison chart |
| 01:58.48 | shanth | that might be it |
| 01:58.53 | Samot | Yes. |
| 01:59.07 | Samot | Number Reputation would be a fraud prevention service. |
| 01:59.31 | shanth | excellent |
| 01:59.36 | shanth | learning new stuff daily. i love voip :) |
| 01:59.58 | shanth | also learned about this LEC thing you threw out -"local exchange" |
| 02:00.18 | Samot | Well number lookup services have nothing to do with VoIP. |
| 02:00.27 | shanth | ah thought it was only a sip provider thing |
| 02:00.41 | Samot | You just need a PBX/voice system that can do web based lookups and use that information. |
| 02:00.47 | shanth | interesting |
| 02:00.54 | Samot | The actual way the voice service is delivered is irrelevant. |
| 02:01.00 | shanth | well i do know for our system we do api calls to pull caller id, but that it from our provider though |
| 02:01.01 | Samot | I could have a PRI and still do this. |
| 02:01.03 | shanth | good good |
| 02:01.46 | shanth | so could i theoretically throw those bad callers in the blacklist based on a dialplan. for instance: if reputation = bad, drop call and add to blacklist |
| 02:02.06 | Samot | Yes. |
| 02:02.09 | shanth | nice! |
| 02:02.37 | shanth | last question, let's say a call slips thru on to my desktop sip client. if there a way from my softphone to add it to the blacklist/blocked list that would go to the list on asterisk? |
| 02:02.49 | shanth | or maybe some sort of webbook or call I could setup and make the softphone do? |
| 02:03.50 | Samot | Not really. |
| 02:03.55 | shanth | aww |
| 02:03.55 | Samot | Not without scripting it. |
| 02:04.12 | shanth | which softphone is scriptable? i have xlite and zoiper installed |
| 02:04.31 | Samot | Well Xlite is dead. |
| 02:04.39 | Samot | And closed source anyways. |
| 02:04.44 | shanth | it was really sucky and had crappy audio while zoiper worked perfectly |
| 02:05.00 | Samot | It's been dead for a long time. |
| 02:05.04 | shanth | haha |
| 02:05.05 | shanth | good |
| 02:05.11 | shanth | good to know |
| 02:05.22 | Samot | The "free" softphone era has gone the way of the do-do |
| 02:05.44 | shanth | i was gonna try bria but they want like 50 bucks |
| 02:05.44 | shanth | haha |
| 02:05.49 | Samot | What? |
| 02:06.02 | Samot | It's $9.99 a year for Android/iOS |
| 02:06.13 | shanth | https://secure.counterpath.com/Store/CounterPath/ProductInfo.aspx?ProductId=333 |
| 02:06.48 | Samot | You could have said "desktop" |
| 02:06.52 | shanth | sorry mate |
| 02:07.06 | Samot | Yes, that is more because it does more |
| 02:07.20 | shanth | interesting |
| 02:07.46 | Samot | And unlike the mobile versions, this is a one time deal. |
| 02:08.02 | shanth | dang it's a yearly subscription haha |
| 02:08.09 | shanth | you are right about the free clients being dead |
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| 03:01.13 | shanth | far fetched idea but, is there any way to Facetime from your phone but have it show your VOIP number instead? Trying to play around with fully making me phone appear as my VOIP number while retaining all the features |
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| 03:17.17 | Samot | Facetime is an iOS only thing. |
| 03:33.29 | shanth | I was googling saw that you can change the facetime caller ID but only for linked apple accounts |
| 03:33.51 | shanth | but maybe you can associate your apple account with a voip number |
| 03:37.13 | drmessano | Eh |
| 03:37.47 | drmessano | You can change the "from" to linked email addresses, or your number.. you can't register another number with the Apple servers |
| 03:39.06 | drmessano | Also |
| 03:39.14 | drmessano | 22:08:02 <shanth> dang it's a yearly subscription haha <-- $10 a year.. Big whoop |
| 03:39.47 | shanth | there goes that idea it sounds like drmessano haha |
| 03:39.49 | drmessano | Former model was $24 to get the app and all features. So you paid your share of 2 1/2 years of development upfront |
| 03:40.05 | drmessano | Bria is worth $10 a year |
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| 04:19.51 | shanth | I'll check those two out thanks drmessano |
| 04:20.12 | drmessano | What two? |
| 04:20.22 | shanth | probably bria first |
| 04:20.32 | drmessano | Ok and what is this option 2? |
| 04:21.00 | shanth | zoiper that samot mentioned |
| 04:21.16 | Samot | Whoa. |
| 04:21.16 | shanth | unless you can recommend which one is better |
| 04:21.20 | Samot | I did not mention Zoiper. |
| 04:21.39 | drmessano | LOL, so why are you saying "drmessano i'll check out those two" I recommended 1 |
| 04:21.41 | shanth | oh wait im really confused then haha |
| 04:21.52 | shanth | slept 3 hours last night. sry guys |
| 04:22.11 | drmessano | Zoiper is a piece of shit, btw |
| 04:22.15 | shanth | haha |
| 04:22.17 | drmessano | Doesnt background on iOS |
| 04:22.20 | shanth | i've heard good things about bria |
| 04:23.34 | shanth | if i used a site like twilio would i be able to receive/text messages from that number using the bria app? |
| 04:23.56 | shanth | says it supports sms but not sure how this integrates with sms since i've never implemented it |
| 04:25.55 | drmessano | No, you won't |
| 04:27.18 | shanth | awww |
| 04:27.29 | shanth | is that possible with any softphone app? |
| 04:28.27 | Samot | It all depends on the app. |
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| 04:28.43 | Samot | Bria supports SIP/SIMPLE |
| 04:29.03 | Samot | So whatever is sending or receiving the message must support that. |
| 04:29.43 | shanth | interesting |
| 04:29.59 | Samot | Back in the day most providers just recommended softphones to use. |
| 04:30.55 | Samot | Mainly free ones but soon the softphones weren't keeping up with what certain platforms where offering or wanted to offer... |
| 04:31.32 | Samot | So they either a) developed their own or b) went to someone like Counterpath and threw a lot of money at them for branded/custom softphones. |
| 04:31.57 | Samot | er s/where/were/ |
| 04:32.12 | shanth | cool cool |
| 04:32.24 | shanth | i may also just call twilio tomrrow to see if they recommend anything that would work with sms |
| 04:32.54 | Samot | Twilio delivers SMS over HTTP/HTTPS APIs. |
| 04:34.20 | Samot | It's up to you to make it work how you want. Twilio is not a "consumer" provider. They specialize in SIP/IP toolkit platform that lets you build out your own applications/services. |
| 04:35.13 | drmessano | You'd really need an asterisk instance and code an SIP/SIMPLE <> HTTPS Gateway |
| 04:35.21 | Samot | ^^^ |
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| 05:08.30 | shanth | thanks drmessano |
| 05:16.23 | drmessano | Don't mention it |
| 05:16.26 | drmessano | Ever |
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| 10:17.49 | drownthewitch | Hi, I'm currently stumbling on a quite strange issue where an audio file played by Playback will randomly become very low-pitch and the speed of playback is lowered too. The issue occurs randomly, and not on every Playback. Searching around for a solution I have not really managed to find anything yet. I have tried experimenting with changing between file formats too, but this has not helped |
| 10:17.55 | drownthewitch | either. Has anyone else experienced a similar issue and/or maybe know of a solution? |
| 10:19.02 | drownthewitch | It sometimes occurs in the middle of the Playback too, not directly from the start. |
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| 16:51.21 | zuwuko2 | rmudgett , thank you, I was able to verify that the module was NOT loaded by default installation, and load it. working properly now thank you |
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| 19:11.38 | zuwuko2 | How do I make an extension go to a context tha starts with "talk" ? |
| 19:12.30 | zuwuko2 | https://pastebin.com/mapwh3te |
| 19:13.08 | zuwuko2 | nevermind, how do i delete my last post? |
| 19:17.27 | [TK]D-Fender | Which post, from where? |
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| 20:03.27 | cfx_ | What's the best way to prompt customer information on screen based on caller input ? does anyone know of a third party solutions? |
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| 20:30.29 | vo1pbx | cfx_: asterisk-crm? |
| 20:34.47 | cfx_ | vo1pbx: sorta, what I've been asked to do is collect card numbers from callers, query our database, then have it pop up the card holder information we already have in our database. I know I can use curl with our current API in place, but I guess what I'm asking is there any third party solution that I can associate certain extensions with the calls coming in and prompt the url with the query on their screen |
| 20:43.27 | Samot | Wait, now you want to do this with pairing agents to certain callers? |
| 20:44.04 | cfx_ | whoever answers the call from the queue will be prompted with the tagged information |
| 20:44.10 | Samot | OK |
| 20:44.42 | Samot | If all you're doing is using DTMF, then you need to collect the DTMF digits to send to your database query |
| 20:44.57 | cfx_ | yes which I can already do |
| 20:45.48 | cfx_ | I'm just looking for a way to automatically pop up the URL that's returned on the agents computer screen |
| 20:46.54 | Samot | You use membermacro or membergosub to to a context that collects all the information you want and trigger your curl command. |
| 20:47.10 | Samot | You need to have your CRM react to that update |
| 20:47.47 | Samot | So it needs a listener that waits for that information, does stuff with it and triggers your popup |
| 20:47.59 | Samot | That part has nothing to do with Asterisk or the call. |
| 20:48.10 | Samot | That is a CRM side thing. |
| 20:50.11 | Samot | cfx_: So a question, do you currently have a CRM or anything in place the agents are using? |
| 20:51.58 | cfx_ | @Samot: We have two types of callers, our clients (which all their store information is stored within Sugar CRM) and their card holders, that information is stored within a custom in house CRM -- I know that you can interface asterisk with SugarCRM based on callerID but that's not what I'm being asked to do. |
| 20:52.21 | Samot | I get that |
| 20:52.35 | Samot | Part of what you can do is going to be based on what your CRM can do. |
| 20:52.56 | Samot | Any third party solution that is going to do this is going to be a full solution. |
| 20:53.10 | Samot | Which would replace your custom CRM so that would probably be bad. |
| 20:53.24 | Samot | So what I just described to you, is what you need to do with your Custom CRM |
| 20:53.28 | cfx_ | That's what I was afraid of, that would be a massive overhaul. |
| 20:54.23 | Samot | So from the Asterisk side, you gather the information. Use membergosub to trigger your System() or Curl() function to send the information to your Custom CRM over HTTP API |
| 20:54.53 | Samot | Then you have your Custom CRM side, which is collecting that information and acting on it. Like generating a popup. |
| 20:55.23 | cfx_ | Yeah I was just looking for an easy solution, like a custom switch board that we can send the tagged information to |
| 20:55.36 | seanbright | what kind of phones are your agents using? |
| 20:55.38 | Samot | You can look at FOP2 |
| 20:55.45 | cfx_ | we use Fop2 right now |
| 20:55.55 | cfx_ | that's a great idea, I'll contact them to see if this is possible. |
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