IRC log for #asterisk on 20180530

01:02.01*** join/#asterisk infobot (ibot@rikers.org)
01:02.01*** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.21.0 (2018/05/01), Standard: 15.4.0 (2018/05/01); DAHDI: DAHDI-linux 2.11.1 (2016/03/01), DAHDI-tools 2.11.1 (2016/03/01); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 -=- Logs: bit.ly/1s4AKKu
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03:30.55cleronim trying to get my astrisk based dailer to connect to my pbx but i get the following error. "Spawn extension (ib_dial, failed, 3) exited non-zero on 'OutgoingSpoolFailed'" anyone know why?
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06:56.09cleronim trying to get my astrisk based dailer to connect to my pbx but i get the following error. "Spawn extension (ib_dial, failed, 3) exited non-zero on 'OutgoingSpoolFailed'" anyone know why?
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11:43.41Samotcleron: you need to show a whole call
11:44.41wyoungSamot: hey bro
11:54.14*** join/#asterisk Mr_Pleb_Mgoo (~jakeb@103.46.213.148)
11:55.24Samot??
11:55.43wyoungSamot: sup?
11:55.50wyoungI just joined
11:55.55wyoungI am seeing how you are going
11:57.32filemoo
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12:17.21wyoungfile: is your first name peter?
12:17.27fileno.
12:17.37wyoungGood to know
12:19.56filehttps://blogs.asterisk.org/author/jcolp/
12:19.59filethat's me.
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12:45.30avbfile: omg, you are the guy behind webrtc :)
12:45.45fileI work on it in Asterisk, yes.
12:47.34avbfile: so finally high resolution video will be possible in asterisk15?
12:47.43avbits a pleasure to meet you :)
12:47.53fileit's been possible for awhile, it's all in how the attributes are negotiated between each side
12:48.39avbi spent a year fighting with high res video on asterisk13 and its been a huge pain
12:49.10avbfreezing video were my daily nighmares :)
12:49.22filethat's due to dropped packets
12:49.27avband the lack of nacks
12:49.31avbyeh
12:49.55fileNACK support is partially done on one side, it's being worked on for ingress traffic
12:50.09avbwere ought to move to webrtc but im not losing a hope to go back to asterisk
12:50.22fileREMB is also done, so bandwidth conditions will alter encoding quality
12:50.34avbis that in asterisk15?
12:50.39fileyes.
12:50.44avbnice
12:50.45filerequires PJSIP.
12:51.14avbthats sounds very promision
12:51.16avbthats sounds very promising
12:51.45avbill play with it on a test server again
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12:52.07avbwe just finished redoing all mobile apps and web to webrtc :(
12:52.22avbbut my clients hates to have audio and video separated
12:52.29avbclient*
13:26.13igcewieling"Thank you for your assistance, the phone lines are bouncing perfectly."
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14:31.58WizJinI am getting response "Temporary Unavailable" from my side
14:32.02WizJinfrom my server
14:32.11WizJinin Sip DEBUG On log
14:32.46SamotFor?
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14:35.18[TK]D-FenderHow can you get a response from YOUR side?
14:36.39[TK]D-FenderShow us the call.  I don't think I've seen * generate that kind of response on its own before.
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14:38.56SamotIt doesn't.
14:39.21SamotOutside of when it dials to Dial() a peer that doesn't show up.
14:39.25SamotOr is UNREACHABLE
14:40.43SamotWizJin: You need to state your issue more clearly.
14:41.11WizJinwait
14:43.13[TK]D-FenderBetter yet, show us.
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14:43.36[TK]D-FenderActual debug is better than a poor description of something we can't judge for ourselves
14:49.14WizJinok
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14:56.03WizJinhttps://paste.pics/36IE1
14:57.19WizJinThe setup basically is like, i have a softswitch (Vos3000), i have created a phone in it, i can successfully call from my eyebeam but i have configured the same phone in dialer, and it is giving this error. When i do "Sip show registry" the trunk is registered.. the trunk name is trunkme1 as you can see in the error logs
15:04.25SamotNo.
15:04.30SamotDo not give us screen shots.
15:04.40SamotGive us actual logs in a pastebin
15:18.41*** join/#asterisk WizJin (~WizJin@202.91.72.44)
15:18.50WizJinsamot, its from the putty, so its hard for me to copy
15:18.53WizJinwhats the command :?
15:19.10SamotHighlighting it copies it
15:19.21SamotOr clicking on the top bar and select all
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15:23.44WizJinhttps://pastebin.com/pX8iHNXA
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15:23.50WizJinpaste
15:24.11WizJintrunkme1 is the carrier i have configured in sip.conf. 6762 is the prefix
15:27.35Samot[May 30 11:04:20]     -- Executing [676219022030996@default:1] Dial("Local/676219022030996@default-af7d,2", "SIP/trunkme1/19022030996||To") in new stack
15:27.46SamotWhy do you have |'s in that?
15:27.56SamotThat's completely wrong.
15:28.23SamotIf you're trying to set the TO and FROM headers it's !
15:28.53SamotAn exclamation point. Further it's !touser@todomain.com!fromuser@fromdomain
15:29.09SamotIt needs to be a VALID SIP header.
15:29.14SamotAnd SIP URI
15:29.20Samot"To" is not going to cut it.
15:30.02Samot[May 30 11:04:20]     -- Got SIP response 480 "Temporarily Unavailable" back from 209.126.79.141
15:30.27Samot^^ So where ever you are Dial()ing, they are returning that probably because they can't find a valid user or something else.
15:30.37SamotSo go look on that system as to why a 480 was returned.
15:31.51*** join/#asterisk WizJin (~WizJin@123.63.213.217)
15:45.29[TK]D-FenderI'd be betting it's because you're flooding them with calls
15:46.02[TK]D-Fendermore or faster than they allow
15:47.18SamotWell the Dial() string is wrong.
15:47.36SamotThere are no pipes ( | ) in the Dial() string.
15:48.01[TK]D-Fender[May 30 11:04:20]     -- Called trunkme1/19022030987
15:48.05SamotOK
15:48.08SamotIt called the line
15:48.14[TK]D-Fenderand * didn't complain
15:48.15WizJinhmm
15:48.17SamotIt doesn't set the TO or FROM header
15:48.25[TK]D-FenderI wonder if we're looking an an ancient version of * here
15:48.27SamotBecause it doesn't see a !!
15:49.51WizJinhmm
15:50.01[TK]D-Fenderwe shold also be loking at SIP debug
15:50.23[TK]D-Fenderjust for a clear picture of the actual full formatting
15:50.52[TK]D-Fenderbecause these are originated somehow (betting on call files) and I'm betting there is plenty more not being set in a good way
15:51.09[TK]D-FenderBut for the rejection itself, my money is still on it rejecting your flooding
15:52.31SamotWell either it's hitting the desired destination and it's being rejected.
15:52.49SamotOr someone in the path is blocking and sending that back
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15:54.49[TK]D-FenderWizJin, So who is "trunkme1" exactly and what service is it supposed to provide you?
15:55.13WizJin[TK]D-Fender, wait, i am making a detailed post with sip debug
15:56.09WizJintrunkme1 is a outbound calling plan i have purchased from a provider that specializes in call center termination.. it was mentioned in my communication that i need high cps and concurrent calls
15:57.02WizJinafter that, i configured a softswitch (Vos3000) so i can use it for billing purposes, i created phone there, called 1001, which logins from eyebeam perfectly and calls are also going through to canada
15:57.33WizJinnow same username password i am using to configure [trunkme1] in sip.conf, so i can channel my dialer calls through the extension 1001 in vos
15:57.39WizJinbut somehow it doesn't go through
15:58.11SamotShow the SIP Debug
15:58.55WizJinsip set debug on is the command right ?
15:59.38SamotYes.
15:59.41WizJini did it and core set verbose 10 too, but somehow the CLI doesn't capture the debug info, i am entering asterisk with -rn flag, i don't know may be if i need to use some other flag to see sip debug
16:00.04Samotasterisk -rvvvv
16:00.08Samotsip set debug on
16:00.11SamotThat's it.
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16:06.42WizJinwhats the command to copy putty shell output of debug info
16:08.24[TK]D-Fender<Samot> Highlighting it copies it
16:08.24[TK]D-Fender<Samot> Or clicking on the top bar and select all
16:08.33[TK]D-Fenderpay attention when given instructions
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16:13.43WizJinhttps://pastebin.com/0Kt3hm93
16:14.29[TK]D-Fenderclearly no SIP debug there
16:18.21WizJinhttps://pastebin.com/rpUpfrCZ
16:18.57WizJinthe thing is, that i tried sip set debug on, but somehow even though i make calls, info doesn't come through on CLI, so instead i tried formt sip set debug on peer <peername>
16:19.06WizJinand that showed some SIP traffic on CLi
16:20.28[TK]D-Fenderno
16:20.40[TK]D-Fendershow us the attempt to use the command we gave you
16:21.09WizJinok
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16:25.56WizJinhttps://pastebin.com/LjSipHyL
16:25.58WizJinthis is the output i get
16:27.08[TK]D-Fendershow us your connecting to * cli from OS CLI
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16:30.16[TK]D-Fenderbrb
16:31.17WizJinhttps://pastebin.com/HMXjELFW
16:31.25WizJinok
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16:34.11SamotOh man
16:34.16SamotThis is an old version of Asterisk
16:34.47SamotConnected to Asterisk 1.4.39.1-vici <-- So this is some 10 year old version of Vicidial/Asterisk
16:34.58Samot10 yrs is being kind.
16:35.23*** join/#asterisk [TK]D-Fender (~joe@216.191.106.165)
16:35.27rpifana job i applied for said they used vici dail had never heard of it
16:35.50SamotSIP/trunkme1/19022030996||To <-- Even if that was correct it would work as expected.
16:35.58WizJinthe client i am using is called
16:35.59WizJinXdial
16:36.03SamotSince the !! options for the TO/FROM where an Asterisk 14 add-on.
16:36.16SamotIt's Asterisk 1.4
16:36.26SamotIt's so dead it's not even a zombie.
16:36.33WizJinhaha!
16:36.41SamotThere is ZERO support for this.
16:36.58[TK]D-Fender10 year old shit.
16:37.04SamotYou're trying to use _current_ Dial() features/functions that do not exist in 1.4
16:37.21SamotAnd whatever else you've might of done that doesn't work in that version.
16:37.26[TK]D-Fenderwhich option exactly?
16:37.30SamotYou cannot use 2018 samples or docs
16:37.39SamotThe set the TO/FROM in Dial()
16:37.58[TK]D-FenderWhat to?
16:38.05[TK]D-Fenderthat isn't what's being used there
16:38.06Samot"SIP/trunkme1/19022030996||To"
16:38.11SamotThat's the ||'s
16:38.17SamotWhich is wrong, it should be !!
16:38.20[TK]D-Fenderthat's a pipe....
16:38.23[TK]D-Fenderso he's passing options
16:38.34SamotSIP/trunkme1/19022030996!TO!FROM
16:38.37[TK]D-Fenderno
16:38.43SamotThat's the new DIAL
16:38.45SamotFor Asterisk 14
16:38.47SamotJFC
16:38.50SamotI do it ALL THE TIME
16:38.52[TK]D-Fenderit's in places of COMMAS as a a fuckingDELIMITER
16:38.58[TK]D-Fenderbecause he's on ANCIENT SHIT
16:39.22[TK]D-Fender<PROTECTED>
16:39.49SamotThose are now options in the DIAL string for SIP
16:39.50[TK]D-FenderDial Options : T + o
16:40.06[TK]D-Fenderthis has nothing to do with the dial-string
16:40.15SamotOK
16:40.15SamotDude
16:40.16[TK]D-FenderHe's just dialing a stupid number.
16:40.21SamotMy point is the same
16:40.25SamotIt's not || It's !!
16:40.31SamotIt's also something new
16:40.35SamotSo it won't work in 1.4
16:40.48[TK]D-Fenderand || is something old and those ARE valid Dial() options
16:40.54SamotOK
16:41.00SamotSo old I forgot.
16:41.17[TK]D-FenderI don't care if !! is something that does exist with a purpose NOW, what is there is standard notation for completely valid dial options
16:41.17SamotAnother problem..
16:41.24SamotI wasn't correct BY HIM
16:41.28SamotI wasn't corrected BY HIM
16:41.31[TK]D-Fenderhe doesn't have a clue
16:41.41SamotOK.
16:41.56[TK]D-Fenderand you should know that | was a delimiter and that'd make it the 3rd parameter.  You correct tons of people on that fact already
16:42.05SamotI forgot.
16:42.06WizJinright now, i dont have
16:42.17SamotHow many CPS does this provider allow  you?
16:42.24[TK]D-Fenderno idea why you'd jump to a different conclusion especially when we know we're on a decrepit version
16:42.33[TK]D-Fender"oops" ,_ I'm good with that
16:42.34SamotI didn't know it was that old.
16:42.42SamotUntil I saw that last debug.
16:42.45SamotChill.
16:42.45[TK]D-FenderWizJin, that version of * was POOR at handling a lot of calls
16:43.24WizJinmy sip.conf https://pastebin.com/DFG6ZFHB
16:43.58[TK]D-FenderWizJin, your provider is rejecting you.  Just go talk to them
16:44.12Samot12:42:15 PM <Samot> How many CPS does this provider allow  you?
16:44.17WizJinmy extensions.conf
16:44.17WizJinhttps://pastebin.com/ZUDXZSxb
16:44.20SamotSTOP
16:44.24WizJinok
16:44.26SamotANSWER THE QUESTION
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16:45.30WizJin30 cps
16:45.37SamotWhat?!
16:45.40WizJinyes
16:45.45SamotThat's rather impressive.
16:45.55[TK]D-Fender<[TK]D-Fender> WizJin, your provider is rejecting you.  Just go talk to them
16:45.56WizJinbecause my provider specializes in call center termination, as i told you earlier
16:46.14Samot30 CPS is a lot of outbound calls.
16:46.22[TK]D-Fenderthe calls are PERMITTED, but declined either because they don't like how much you're requesting, or they themselves are overloaded, etc
16:46.22SamotLike a way lot.
16:46.25[TK]D-FenderSo go talk to them
16:47.38WizJin[TK]D-Fender, see.. the problem is i am the provider here, as my provider --> mysoftswitch(vos300) -> my dialer.. i am trying to configure this dialer for a clien, i have created account for him in vos3000 for billing purposes and the same account i am trying to use here in this autodialer xdial.. (the account works fine in eyebeam)
16:47.57[TK]D-Fendermytrunk2 <------
16:48.08[TK]D-Fendergo figure out why that is responding this way
16:48.12[TK]D-FenderWe don't care who/what it it
16:48.20[TK]D-FenderIt isn't Asterisk and that is what we support here
16:48.26WizJinok
16:48.27WizJinchill
16:48.51[TK]D-FenderI am chill
16:48.59[TK]D-Fenderthere is nothing more for us to debug on this side
16:49.05[TK]D-Fender#solved
16:50.41Samot30 CPS with a 1 minute duration and a 80% answer rate is like 1440 concurrent calls.
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16:53.27WizJini am permitted 300 concurrent calls
16:53.39SamotThen 30 CPS makes no sense.
16:54.43SamotIt's like 6x less roughly to have your CPS match 300 concurrent calls.
16:57.32SamotThe only way 30 CPS can match a 300 concurrent call limit with short duration is if 80% of your calls never answer.
16:58.02[TK]D-FenderGo look at how many calls you have going on and look into the other end
17:03.35SamotWell I think drmessano called this weeks ago when these questions started flowing in. All the maths on this equal SPAM calling.
17:06.38[TK]D-FenderFair suspicion.  I like having a nice length of rope in hand before I give it a solid tug personally though....
17:07.11[TK]D-FenderWe're pretty much there now of course
17:07.54SamotLike I said if they are given him 30 CPS with 300 concurrent calls. They are expecting a high failure rate of those calls.
17:08.09*** join/#asterisk lilDangerz (~lildanger@fixed-187-189-68-170.totalplay.net)
17:09.03[TK]D-Fenderand that is under ideal circumstances.  I haven't heard of what is actually controlling the flow at the start.  and we don't see how many calls are in progress.
17:09.17[TK]D-FenderBut all of that isn't really an issue for us here,
17:09.55SamotWell I do have issue with helping spammers/scammers setup their networks/voice systems.
17:10.27[TK]D-FenderWith you there...
17:11.09SamotIt's an outbound call center in India.
17:11.24SamotUnless India has radically changed in the last 3.5 years, SIP is highly restricted.
17:12.17[TK]D-FenderIP: 123.63.213.217 Location:
17:12.17[TK]D-Fender<PROTECTED>
17:12.23[TK]D-Fenderif it's to be believed
17:12.41[TK]D-Fenderor an impact on where the actual system is being deployed
17:12.52[TK]D-FenderIn my books "close enough"
17:12.53SamotOh that just makes it better.
17:13.02SamotBecause China does so much legit business when calling the US
17:17.49WizJinwell, its for process of data entry
17:18.15WizJinwhere people are called automatically to fill forms, its predictive dialing and it has 1000s of other uses in business other than spamming
17:18.24WizJinas you gentlemen might very well know
17:18.36[TK]D-Fenderplus the spamming
17:18.41[TK]D-Fenderyou know .. because
17:18.43[TK]D-Fenderbut whatever
17:18.59[TK]D-Fendermaybe you'll let us know when you've figured out the bottleneck
17:19.06WizJini ll do
17:19.12igcewielingTelemarketers should be shunned by all good people.
17:23.22SamotTorrents can be used legit too.
17:23.48SamotThere is a difference between what has legit use and if it is being used legit.
17:24.08[TK]D-FenderYou know it's 99.99% of torrents that give the rest of us users a bad name....
17:24.10SamotI use outbound dialers but I have places doing it for reminder confirmations.
17:24.47SamotOr the auto shop that sends "Your car is ready for pickup"
17:25.48SamotAnd prisons that use the service for calling back guards to duty
17:25.59SamotOr announcing missing head counts.
17:27.34SamotHowever, an outbound call center sending 100's of calls a minute to the USA from China. A country we have sanctions on. I highly doubt they are calling to fill out forms from US companies or any companies that do legit US business.
17:29.25WizJinits a survey thing, i will provide you more details of it later
17:30.00SamotThat's OK.
17:30.06SamotI don't need to be shown.
17:31.03SamotNo one actively signs up to have their numbers called with random surveys.
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17:31.40[TK]D-Fender#optoutfailure
17:32.07SamotWell you know who doesn't have to honor the US "Do Not Call" list
17:32.17igcewielingAnyone!
17:32.20SamotOr the "Robocalling Rules"
17:32.25SamotWell call centers not in the US
17:32.41SamotOr controlled by a US company.
17:33.25SamotMobile numbers are only allowed to receive unsolicated auto/robo dialed calls from specific sectors.
17:33.28igcewielingin the US they can close down the "company" and re-open under a new name
17:33.31SamotLike emergency or medical.
17:34.39SamotSure they can.
17:35.23SamotBut again, claiming the software being used can be used for more than illegal activities is a poor argument. Especially when all the data provide says otherwise.
17:37.33SamotLike I pointed out a few weeks ago with this. Almost all of the US businesses on Vicidial's website are either no longer active or have dropped Vicidial from their offerings.
17:37.56WizJinwell you guys have taken the 30 cps capacity seriously, thats just a thing in my dashboard,
17:38.06SamotWell
17:38.15SamotIt's a serious factor.
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17:39.29SamotGenerally though when the CPS limit is hit a 503 should be returned.
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17:40.01SamotThe fact that you're getting a 480 makes me think the call went through, it was in someones switch and it routes to a busy/OOS desitnation.
17:46.40[TK]D-FenderOdd response vs busy/congestion
17:46.52[TK]D-Fenderbut either way ... still not our concern thankfully
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18:04.16igcewielinga 480 response is not all that uncommon.
18:04.38igcewielingas far as I know it means "something messed up at destination"
18:11.54igcewielingfile: do you recall if/when asterisk started supporting tel:  in the Diversion header?
18:22.45fileno clue, tel stuff comes from contributions
18:22.51filecurrently unsupported in PJSIP
18:31.26igcewielingfile: thanks.    My AGI manually parses out the required info from the header since Asterisk can't parse tel: parts.
18:31.43igcewielingnot too ugly of a workaround.
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20:24.09vader-hello
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20:52.29DanQuinneyhello
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21:21.20baby_sealDanQuinney: vader-: hellp
21:21.26baby_sealhello etc.
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23:32.50vader-Have any of you guys recently done a VoIP system comparison? I have a company who wants to line up a few systems to compare for a small call center. About 35 agents... They have an older system (analog/old digital avaya) now I guess they are getting dinged on monthly or something and also it requires they have a special trained staff member because there is no GUI for it. Everything is command line or something..
23:33.32vader-so i told them to check out everything from FreePBX, 3CX, Avaya, Mitel, Cisco... but i didn't know if you guys had any comparison sheets already you seen out there
23:33.40vader-they are even open to a cloud based system.

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