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| 18:21.11 | jamesaxl | HEllo |
| 18:23.31 | jamesaxl | Is it possible to record the agent that pickup, the call ? |
| 18:25.49 | jamesaxl | for example C call A and B pickup the call, I see that mixmonitor recording the can in the name of C_to_A. |
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| 19:11.32 | Samot | jamesaxl: It's recording the proper channel, correct? |
| 19:11.35 | Samot | The recording is still C and B? |
| 19:18.56 | jamesaxl | Samot: I have to check then |
| 19:21.55 | Samot | Does a recording of the call exist between the C and B? |
| 19:23.42 | jamesaxl | Samot: nop, because I do not know how to put it, before Pickup extension or after |
| 19:26.34 | Samot | This is an inbound call from the PSTN? |
| 19:27.25 | jamesaxl | Samot: nop, it is just internal calls |
| 19:27.53 | Samot | OK, what channel is the MixMonitor being started on? |
| 19:27.58 | Samot | Caller C? |
| 19:28.20 | Samot | So when Caller C makes a call, their channel is where MixMonitor is started? |
| 19:29.03 | jamesaxl | Samot: yep exactly, |
| 19:29.36 | Samot | OK, so unless A or B have a recording setting that stops the recording from happening.. |
| 19:29.53 | Samot | It's going to record which ever one picks up the call. |
| 19:30.02 | Samot | The name of the file, however, is up to you. |
| 19:30.25 | Samot | If you didn't name it and let Asterisk do it, it will have the two original channels. |
| 19:32.05 | jamesaxl | Samot: thank you for this information. I prefer to rename it and save it in the folder of the user who pickup the call, it will be easy to play it after |
| 19:33.07 | Samot | Well that's up to you. |
| 19:33.20 | Samot | MixMonitor doesn't rename files. |
| 19:34.30 | Samot | It uses the filename you tell it or it generates. If during a call the recording is turned off (by a feature code for example) and you call on MixMonitor again to restart recording you have to tell it what file to use and if it should be appended (if file exists) |
| 19:37.18 | jamesaxl | Samot: I see, thank you very very much. I am going to be managed to do that, it is clear for me now |
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