IRC log for #asterisk on 20170321

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00:20.48*** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.14.0 (2017/02/13), 11.25.1 (2016/12/08), Standard: 14.3.0 (2017/02/13); DAHDI: DAHDI-linux 2.11.1 (2016/03/01), DAHDI-tools 2.11.1 (2016/03/01); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 -=- Logs: bit.ly/1s4AKKu
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06:07.09Harishello all
06:08.42Hariseyebeam softphone plus the 3cx one are both showing a 100ms latency on freepbx distro 13 install of asterisk
06:10.54drmessanoWhere is the PBX Located in relation to the softphone?
06:11.06Harison wired LAN
06:11.20Harisat a distance of 50meter
06:11.29Harisgigabit connectivity
06:11.52drmessano100ms is the ping times?
06:12.02Harisping time is standard 1ms
06:12.23drmessanoOk, where do you see this 100ms?
06:12.31Haris100 ms is the time I see in sip show peers output on aterisk cli
06:12.33Harisasterisk+
06:12.54Harisfor agents/extensions connected to this PBX
06:13.04Hariswhen using eyebeam or 3cx soft phone
06:13.19Hariswhen using microsip, the registration time is 1ms
06:13.30Harisregistration = sip show peers output
06:16.28drmessanoso youre saying ANY agent using Eyebeam or 3cx is 100ms
06:16.38drmessanoBut ANY agent using MicroSIP is 1ms?
06:16.48Harisyep
06:17.04Haris100ms - 105ms on average
06:17.10drmessanoOkay are you experiencing any actual problems?
06:19.34drmessanoWow, really?
06:20.10SamotIt's the QUALIFY TIME
06:20.23SamotIf you turned off qualify you wouldn't even see that 100ms
06:20.29drmessanoYeah I just saw that he's ignored me to talk in the other channel
06:20.29SamotIt would just be unmonitored.
06:20.38SamotWell he asked there too
06:20.47SamotAnd got answers while he was asking in here..
06:20.57Harishmm
06:21.24SamotWhat is the ACTUAL audio issue?
06:21.32SamotWhat is the "poor quality" issue?
06:21.46HarisI'm working on getting other functions of the softphone working with the sip exch (i.e., asterisk), like agent not ready, dnd, etc etc
06:22.00Harisand call quality tests to see which tool(s) are conducive for work
06:22.13drmessanoSo what is the actual PROBLEM?
06:22.19drmessanoOther than obsessing over qualify times
06:22.37Haristhe other end was getting voice with interruption(s) in the middle
06:22.50Harismaking them not able to hear the agent's word(s) completely
06:22.52Harisor clearly
06:22.57drmessanoand this was a LAN user?
06:23.06Hariswe bought better head gear for that
06:23.10Harisyep
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06:23.32drmessanoI would suggest checking the machine for standard workstation issues
06:23.47drmessanoIf the network is fine, the machine could be latent in other ways
06:23.59Harisits a laptop. basic voice recording showed no problem with the less expensive head gear
06:24.12Harisbasic OS + MS Office + soft phone + files to keep record(s) in
06:24.18Haris+ basic browsing
06:24.23SamotI never understand why call centers work off softphones.
06:24.24drmessanoI dont care
06:24.27Haris4G RAM
06:24.28drmessanoI would suggest checking the machine for standard workstation issues
06:24.42SamotHaris, the PC can impact the calls.
06:24.44drmessanoIt has 4G RAM, so what
06:24.51SamotIf it's busy doing other stuff.
06:24.55Harisprefer an ata device to a softphone ?
06:24.56drmessanoIt's not doing much, so what
06:25.02drmessanoGo play IT guy on the workstation
06:25.10drmessanoCheck for the usual problems
06:25.27SamotWell when you are doing something that requires you calls to be perfect quality and not have issues...
06:25.39drmessanoYou've narrowed this down to ONE device.  What is the common denominator?
06:26.00Harisdrmessano: that last msg went over me
06:26.03SamotUsing a softphone on a system that is doing a bunch of other stuff and could degrade the performance of the softphone program and thus the calls....
06:26.14drmessano.......
06:26.17drmessanoReplace the laptop
06:26.21drmessanoor fix it
06:26.25Harisah that
06:26.29drmessanoIts not an Asterisk issue
06:26.30SamotIt's only this softphone.
06:26.33drmessanoor a Softphone issue
06:26.35SamotOn this laptop.
06:26.41drmessanoIts the laptop
06:26.44drmessanoFIX OR REPLACE IT
06:26.44Hariswith the new headgear, calls quality became ok
06:26.44Samot^^^^^
06:26.59Harisit wasn't the laptop
06:27.02Harismachine was idle
06:27.05drmessanoStop talking about how great it is, and how little its doing and how it has 4G of RAM
06:27.11SamotIdle doesn't mean shit.
06:27.11drmessano4G of RAM aint shit
06:27.15HarisI know
06:27.20SamotIt is still DOING STUFF
06:27.20drmessanoStop talking about how great it is, and how little its doing and how it has 4G of RAM
06:27.24drmessanoGo FIX IT
06:27.26HarisI'll check the machine
06:27.28SamotResources are still allocated.
06:27.47Harisbbl
06:27.47drmessanoReimage it, replace it, something
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10:17.20JensVCould someone enlighten me how the minor release cycle is handled? Is there a fixed time on how long until the next major release? Specifically looking for 13.15
10:20.00filethere is an aim of every 4-6 weeks
10:20.05filebut it's not a fixed schedule
10:20.22file13.15 will probably land in a week or a bit more
10:21.34JensVAlright, thank you
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13:10.52MacroManIs there a dialplan application to unregister another peer? Google turned up not a lot.
13:11.34[TK]D-FenderNo.
13:11.39[TK]D-FenderAnd  Googling is worthless.
13:12.01[TK]D-Fenderthe list is right there on the WIKI as well as "core show applications"
13:12.26MacroManYes, but I didn't find anything, which is why I went searching
13:12.37[TK]D-FenderThere is a CLI command for chan_sip however
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13:12.51[TK]D-FenderIf you don't see it in the applications list... then ther isn't an application
13:13.02[TK]D-FenderSo stop trying to find one.
13:13.08[TK]D-FenderAnd move on tto other interfaces
13:13.13[TK]D-FenderCLI <-----
13:13.16MacroManJust thought there might have been a more indirect way of achieving it.
13:13.25[TK]D-FenderCLI <-----
13:13.26[TK]D-Fender^^^
13:13.31MacroManThe CLI isn't great for what I want
13:13.46[TK]D-FenderMacroMan> Is there a dialplan application to unregister another peer? <- Does the job
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13:14.31[TK]D-FenderIAX2 can do this as well
13:14.41[TK]D-FenderAre you referring to one of those devices?
13:15.32MacroManNo. I have several SIP clients. I wanted to setup a dialplan that would unregister everyone
13:16.13MacroManI'm just having a read about agi to see if that can help me
13:16.55[TK]D-FenderCLI <----
13:16.58[TK]D-Fenderno need for AMI
13:17.04[TK]D-Fenderand AGI isn't magic
13:17.19MacroManMy users don't have access to the CLI, nor do I want to give them access
13:17.21[TK]D-FenderAGI has no more commands than standard dialplan really.
13:17.37[TK]D-FenderYOU CAN CALL CLI  COMMANDS FROM WITHIN  THE DIALPLAN.
13:17.39[TK]D-FenderTHINK a little
13:18.16MacroManOK. I was searching around for that, but I didn't find anything on how to acheive that. Is there an application for that?
13:18.26SamotNo.
13:18.35[TK]D-Fender"core show application system" <----------------
13:18.52SamotWhy do you want to reregister phones when a call happens?
13:19.02Samoter deregister phones..
13:19.25MacroManI want the last person out of the office to be able to boot all the phones off so they're not in a queue anymore
13:19.40MacroManI have users that perpetually forget to logout
13:20.10SamotSo why don't you issue something that would log out users only logged into the queue?
13:20.24SamotWhy would you want to force every phone to reboot if only 3 need to log out?
13:20.35MacroManEvery peer is in the queue
13:20.41MacroManI don't have peers that aren't
13:21.01SamotSo then every user perpetually forgets to log out?
13:21.02[TK]D-FenderWhat is going to stop your phones from re-registering?
13:21.11Samot^^^^
13:21.13MacroManThere computers aren't switched on
13:21.19MacroManTheir*
13:21.19Samot....
13:21.29SamotHow does that make a difference?
13:21.33[TK]D-FenderThen they should time out a qualify all by themselves and be considered "offline"
13:21.38[TK]D-FenderSo where's the need for this?
13:21.41Samot^^^
13:21.46MacroManAsterisk doesn't think so
13:21.56SamotAre they using softphones?
13:22.02[TK]D-FenderIt would if you were executing a qualify against them
13:22.02MacroManThey seem to stay logged in for at least 12 hours
13:22.23SamotAre they using softphones?
13:22.26MacroManSamot, Yes, more specifically WebRTC softphones
13:22.54SamotOK, so if they are being qualified properly Like TK said they will die off if the PC is closed.
13:22.59SamotOR the browser is closed.
13:23.39MacroManDoesn't seem they are. They are still in my queue
13:23.59SamotDo you have the peers qualifying?
13:24.00[TK]D-Fender"still in my queue" is NOT "unregister"
13:24.05[TK]D-FenderYou are talking apples & oranges
13:24.28[TK]D-FenderQueue's have MEMBERS and that has  NOTHING to  do with "device registration"
13:24.43SamotYour cell phone can be a queue memeber
13:24.48MacroManBut they get removed from the queue when they unregister
13:25.00[TK]D-Fenderno.
13:25.02MacroManyes
13:25.04MacroManThey do
13:25.07SamotSo every user doesn't log out?
13:25.07[TK]D-FenderQueue's  do not remove members
13:25.14[TK]D-Fenderthey may count them as UNDIALABLE
13:25.19[TK]D-Fenderbut it does NOT remove them
13:25.21SamotBut Asterisk will not dial them.
13:25.30[TK]D-FenderYour description is getting worse as you  go
13:25.50SamotAre these static members?
13:25.55SamotOr dynamic?
13:26.00[TK]D-FenderMembers are either fixed in the  config file or added and removed only by their express applications / system calls
13:26.06[TK]D-FenderNOT by device state
13:26.08MacroManOK, yes, they show as 'Unavailable' in 'show queue' when not registered
13:26.18MacroMandynamic
13:26.40[TK]D-FenderEither way I just told you what you can do... even though I don't see proof that they are in the state you described
13:26.48MacroManWell, I added them to the queue using 'queue add member ***' on the clu
13:26.51MacroMancli*
13:26.54[TK]D-Fendershow one
13:26.55[TK]D-Fenderno
13:26.57[TK]D-Fendernow*
13:27.21MacroManOh yes, it says dynamic in the status: SIP/26 (ringinuse disabled) (dynamic) (Unavailable) has taken no calls yet
13:27.41[TK]D-Fenderstil in the queue
13:27.44MacroManAnd this if they are registered: SIP/13 (ringinuse disabled) (dynamic) (Not in use) has taken no calls yet
13:27.47[TK]D-Fenderjust  not DIALABLE
13:28.12[TK]D-FenderAgain... show me you shutting a machine down and the peer staying "active"
13:28.46[TK]D-FenderIf you are running qualify against it it will die off withing a slim margin from the qualifyfreq
13:28.50MacroManHow exactely can I show you? Nothing shows on the CLI
13:29.06[TK]D-Fender"sip show peer X" <-
13:29.16[TK]D-Fenderanfter having a PC open  ... and then shutting it down
13:30.17MacroManOK hang on
13:30.27[TK]D-FenderWithing a minute or two it should go off.
13:31.54MacroManThe output's are identical before and after shutting down: https://paste.ngx.cc/8d51914557c9cff0
13:32.03MacroManAfter shutdown: https://paste.ngx.cc/4d5ee6d9b2e2501f
13:32.46[TK]D-FenderStatus       : Unmonitored
13:32.47[TK]D-Fender^^^^
13:32.48[TK]D-FenderFAIL
13:32.57[TK]D-Fenderyou aren't even checking on your  device being around
13:33.06[TK]D-Fenderqualify=YES <---------------
13:34.56MacroManYou don't have to be so condescending when helping me. We not all masters of asterisk terminology and it's in and out's.
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13:35.46[TK]D-FenderGoota know your keep alives
13:36.11[TK]D-FenderThis is normally required to keep UDP clients active behind NAT, etc
13:36.32[TK]D-FenderThe status under "sip show peers" is a tip off as tto their status.
13:36.40[TK]D-FenderAnd "unmonitored" can't be good
13:36.51MacroManSo I assume that I need to add 'qualify=yes' to my sip.conf?
13:37.02MacroManIn the peers
13:37.08[TK]D-Fenderunmonitored would clearly say that you're not checking if they're gone
13:37.11[TK]D-Fenderyes
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13:37.20[TK]D-FenderTry it again
13:37.54MacroManThank you. I wasn't aware of the 'sip show peer x' usage and so I'd never seen this output before.
13:40.36[TK]D-Fenderthe full listing also shows the status
13:41.47MacroManThat seems to have done the trick. Thank you
13:45.04[TK]D-FenderSo you see it listing the timeout and then dropping to "UNREACHABLE"?
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14:05.15MacroManYes
14:05.44MacroManAnd now it's shows 'Status: OK (14ms)' for online peers.
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14:10.31[TK]D-FenderThere you  go
14:10.32SamotBecause the phone re-registered.
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16:19.09jfindleyany idea why during a conversation recorded with MONITOR both parties can hear each other, both output files grow normally, but the caller's channel is silent in the recording?
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16:28.39igcewielingjfindley: what codecs are you using?
16:29.01jfindleyg711
16:29.14igcewielingwhile on a call "sip show channels" will confirm the codec
16:29.34igcewielingif that isn't the issue, you might want to ask on the mailing list.
16:30.20igcewielingmake sure you have directmedia=no as well
16:31.50jfindleyyeah, it's an intermittent issue. Happens to about 2% of the calls that go through, but I already verified the codecs are OK. What I see is, asterisk continually writes to both the -in and -out files, but sometimes the -in file is e.g. 10 megs of silence
16:32.16jfindleybut the RTP stream looks normal and both parties can hear each other fine
16:32.30igcewielingI've never seen that issue.
16:33.04igcewielingAll issues I've seen with recordings end up being a FreePBX issue, not an Asterisk one.
16:36.13SamotHow is it a FreePBX issue?
16:37.11jfindleyI'm not using FreePBX, just Asterisk 13 and fastAGI
16:37.39SamotI understand that. I'm just wondering why a GUI was blamed for recording issues in Asterisk.
16:39.02SamotWhat release of 13?
16:39.26jfindleyAsterisk certified/13.1-cert4
16:39.51SamotWell that is a bit out of date.
16:40.17jfindleyYeah a bit, I'm gonna try it on 14 here in a bit.
16:40.31SamotWould have to look to see if any bugs might have been reported for this issue in that release.
16:40.59jfindleyI looked but didn't see anything =/
16:53.22igcewielingSamot: FreePBX was not recording some calls.
16:53.29igcewielingUpgrade and the problem went away.
16:53.38drmessanoHe's not using FreePBX
16:53.40igcewielingDraw your own conclusion.
16:53.47SamotI know he's not.
16:53.55igcewielingdrmessano: I'm replying to Samot, not jfindley
16:54.18drmessanoOk, but he's not using FreePBX
16:54.35SamotAsterisk still is what was recording the calls.
16:54.40drmessanoYep
16:54.48SamotNot FreePBX.
16:54.48drmessanoFreePBX doesnt record calls anyway
16:54.50drmessanoAsterisk does
16:55.06igcewielingYes, I saw that.  Otherwise I might have replied to jfindley instead.
16:55.18drmessanoMaybe he should stop using Gentoo, even though he's not
16:56.38Samotjfindley: Have you tried MixMonitor? Just as a testing point?
16:56.45igcewielingGentoo sucks!  But he's not using Gentoo.  Gentoo still sucks!
16:57.03drmessanojfindley: You dont need to jump to 14.. Just curious why youre using Cert?
16:57.10drmessanoIts really not necessary
16:57.11jfindleyI used to use mixmonitor but because people want a variety of different recording options monitor was my preferred choice
16:57.19SamotI get that
16:57.29drmessanoJust upgrade to a later, standard 13 release
16:57.36SamotI'm just wondering if the MixMonitor audio recording will have dead air for the one side of the call.
16:58.12SamotDoes the channel that ends up being dead air in the Monitor recording end up being dead air in the MixMonitor recording?
16:59.03jfindleySamot: Dunno, I can't really test that yet since my audio processing stuff depends on -in and -out files =
16:59.13SamotOK.
16:59.32SamotSo the raw recording file before the audio processing touches it is dead air?
16:59.40jfindleyyes
17:01.11jfindleyI went so far as to log the volume levels of the audio at every step in the processing chain. As soon as asterisk closes the -in file the average volume is 0 sometimes
17:02.45drmessanoI would definitely upgrade and retest
17:03.04SamotYup.
17:03.17SamotI think 13.1 had some issues...
17:03.37SamotOr was that 13.2?
17:04.17drmessanoI would also just use a standard release
17:04.36drmessanoUnless you have support, you don't need it
17:07.25SamotI'm only holding back on going to 13.14 on one machine.
17:07.36SamotBecause it's calling Mockingbird
17:07.43SamotAnd 13.13 seems right for it
17:08.48SamotI count on two people to get that
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17:22.51jfindleywas I one of those two?
17:26.20drmessano1313 Mockingbird lane
17:26.41jfindleyAlso, upgrading to 14 was pretty painless. I'm loading up the server now, so far no issues
17:27.02drmessanoIm sure it was
17:27.57drmessanoIf youre fine running 14 why were you using a Certified 13 ?
17:28.18drmessanoYou kinda just jumped from one end to the other
17:30.45jfindleyDidn't have any compelling reason to upgrade til this bug popped up
17:39.37igcewielingjfindley: could the problem calls be calls which were transferred?
17:42.39jfindleyPretty unlikely, these * servers sit in between SIP/PSTN gateways so xfers shouldn't have any impact
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17:47.28voodsterfor you how more grammatically correct and unambiguous to determine an outbound call, as outgoing call or outcoming call? Need for docs, thanks
17:48.03jfindleyoutgoing/outbound
17:49.19voodsterjfindley: thank you!
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18:37.50LunaLovegoodIs there a dialplan variable or a Dial() option I can use to set ";phone-context=+1" on outgoing SIP INVITEs ?
18:38.33LunaLovegoodusereqphone=yes in sip.conf causes ";user=phone" to be added, but does nothing for phone-context.
18:39.58LunaLovegoodNormal e164 numbers work, but I need ";phone-context=+1" for dialing 911 and other short numbers.
19:04.04igcewielingnot that I know of.   never heard of it being required.   You are not in the USA or Canada, correct?
19:06.10igcewielingBTW, they are sometimes called N11 to avoid confusion with SMS shortcodes.
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20:01.36SamotThey want 911 calls in tel URI format?
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20:40.36LunaLovegoodYes I'm in Canada
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20:47.45SamotThat has nothing to do with it.
20:48.54SamotThe tel URI is just  that, a URI.
20:49.07SamotThis is a format your provider is requesting your calls in.
20:51.11SamotIt's also something that is tagged as part of an existing URI
20:52.58SamotAppended/prepending existing URIs in a SIP header is not something I think Asterisk can do easily or if at all.
20:53.21SamotOutside of what is currently done with sip.conf settings.
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21:00.19imcdonaNot having any luck getting Asterisk to bind on a specific IPv6 and specific IPv4 address. Is that even possible? muiltiple bindaddr doesn't appear to work
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21:02.52igcewielingIIRC you can bind to no IPs, one IP or to all IPs, but not to some.   Needing to do so is often a sign if a bad design. 8-|
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21:07.10imcdonayeah well...when you're running OSPF and have an IP bound to a loopback address and also want to support IPv6 it becomes troublesome. Personally I'd rather be using LACP but I'm stuck with OSPF for redundancy
21:10.24SamotChan_SIP can list on a specific or 0:0:0:0 wildcard IPv4 address or you can listen on a specific  IPv6 IP
21:10.38SamotOr you can listen on a IPv4/IPv6 wildcard of ::
21:11.07Samoter 0.0.0.0
21:14.09Samot^^ as the IPv4 only wildcard..
21:14.20SamotI noticed I typed 0:0:0:0 originally.
21:18.13igcewielingYou are running OSPF on your Asterisk box?
21:18.55igcewielingimcdona: if you bind to all IPs, the source IP of the packet will be determined by the OS routing table.
21:20.09imcdonaThe Asterisk box is running quagga. The host has three IPv4 addresses, two for the OSPF links, and then one for the loopback address which is where Asterisk binds to. That has been working great. The issue is, chan_sip doesn't support binding to a specific IPv4 address and either all IPv6 addresses or a sinlge IPv6 address in addition to the V4 address
21:20.43igcewielingI consider running a routing daemon on an Asterisk box to be "a bad design" 8-|
21:20.59imcdonaigcewieling: Exactly, which is why I bind to the loopback address. Other wise devices would be getting SIP replies from the interface IP's instead of the loopback address
21:21.35igcewielingimcdona: I know of no way to accomplish what you want.
21:21.44imcdonaigcewieling: I couldn't aggree more. I inherited this setup unforunatly
21:22.06igcewielingmove one of them to a different box.
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23:49.52PrimerHello. I've brought up this issue before, but I wasn't able to resolve it the last time I was here. I upgrade asterisk on my Linux Mint 18 machine recently (it was a dist-upgrade. Not sure what version I came from, but I'm on 13.1.0 now). Since then making outbound calls results in: Retransmission timeout reached on transmission 5777b3d94c13ae8542faeca44674e6d5@my.external.ip.address:5060
23:50.14PrimerI'm using vitelity for DID
23:51.27PrimerI have a feeling the issue is NAT. I can run Zoiper on my phone behind the same NAT, configured with the same vitelity account, and it works fine.

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