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| 06:44.08 | LumberCartel | How can I configure a Call Group to allow the user to press a key at any time for the directory of extensions? |
| 06:44.23 | LumberCartel | ...the caller is what I meant by the user. |
| 06:44.51 | LumberCartel | ...Call Queue is what I meant to type instead of Call Group. |
| 06:46.01 | [TK]D-Fender | use the exit context |
| 06:47.08 | LumberCartel | I will look for "exit context" in the manual then. Thank you. |
| 06:48.31 | LumberCartel | I'm using a GrandStream UCM6108. |
| 07:07.29 | [TK]D-Fender | Then you should be in their channel |
| 07:07.48 | [TK]D-Fender | This isn't GS 2nd tier support |
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| 11:52.14 | Gaster | How can a caller cancel an attended transfer? E.g. A is talking to B, then A transfers B to C. After a long time C doesn't answer and A decides to return to B immediately. How is this achieved? |
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| 13:49.59 | Samot | It's an attended transfer. |
| 13:50.15 | Samot | That's the point. |
| 13:50.58 | Samot | I transfer B to C, B is on hold while I do this. If C doesn't answer, I just hang up and take B off hold. |
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| 14:21.55 | Gaster | Hang up? Like, put my hardphone on hook and then take it off and continue talking to B? |
| 14:22.47 | Gaster | Is that how it works? |
| 14:26.01 | Samot | Gaster: When you do an Attended Transfer the first thing you do is put B on hold. |
| 14:26.10 | Samot | Then you dial C. |
| 14:26.46 | Samot | IF C doesn't answer OR if C answers and says "No, I can't take it". You hang up with C and take B off hold. |
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| 14:31.50 | Gaster | I don't quite get it. In my asterisk setup I have to dial *<local exten> (e.g. *100) during the call and then my call is atxfer'ed. I don't manually put B on hold, nor do I take B off hold if C is timed out or answered and hang up. |
| 14:32.30 | Gaster | Asterisk does that automagically, right? |
| 14:33.22 | Gaster | That's why I'm confused by that "A hangs up and answers to continue talking to B" part. |
| 14:34.02 | Gaster | If I hang up before C answered, my A-B call gets terminated, right? |
| 14:42.41 | Samot | No. |
| 14:43.58 | Gaster | TY |
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| 14:57.54 | Katty | gooooooooooooooooooooooooooooooooooooooooooood morning!!! |
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| 17:01.10 | Gaster | How does one add an agent to the queue, while it's being used? Like so: there is a queue Q with strategy ringall that contains 1 agent when it contains callers for less then 10 seconds, and 3 agents after 10 seconds pass and queue is still not empty. |
| 17:01.48 | Gaster | So we could dynamically change the number of agents being rung, depending on queue's busyness. |
| 17:04.19 | Gaster | atm I have to use two queues to implement this - one queue contains a few agents, the second one - same agent plus several more; after the first queue times out, caller is rethrown into the second queue. |
| 17:04.28 | Gaster | *same agents |
| 17:08.22 | Samot | Gaster: Agents are either static or dynamic. If they are static they are automatically in the queue, if they are dynamic they need to log in some how. |
| 17:08.37 | Samot | So you would need to log them in as the queue got busier. |
| 17:09.36 | Samot | Log them out as the volume dropped. |
| 17:11.32 | Gaster | How do I log dynamic agents automatically while in queue? As far as I know, while asterisk processes a "Queue" command, it cannot process other commands at the same time for the given call, so I don't know how I could issue log commands during queue. |
| 17:12.15 | Gaster | I must use AMI and work with queue events then? |
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| 17:30.18 | Shred00 | so many versions. how do i know if the version branch i am on is still being maintained, at least with security fixes? i.e. 13.7.2? or do i need to be at 13.11.2 for that path? |
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| 17:34.31 | Samot | 13.x is the path. |
| 17:34.49 | Samot | So 13.11.2 has security fixes for 13.7.2. |
| 17:35.07 | Samot | Gaster: You can use AMI (I think) or Dialplan. |
| 17:35.37 | Samot | However, if a call is ringing the Queue and you log those agents in while that call is ringing they will not be part of the ring strategy. |
| 17:35.54 | Samot | Only agents that are in the queue at the time of the call will be in the strategy. |
| 17:36.11 | Samot | So they could log into the second queue that the first queue rolls over to. |
| 17:50.04 | Hauke | where do I find some documentation on how to write a channel driver or how to port one from an older (1.8) version to a recent version? |
| 17:51.09 | Hauke | I am looking at this code: https://github.com/openwrt/telephony/blob/for-15.05/net/asterisk-1.8.x/src-lantiq/channels/chan_lantiq.c |
| 17:53.07 | Shred00 | Samot: but the particular question is, does 13.7.x continue to get security fixes or do i need to get on 13.11.x for that? |
| 17:53.47 | Samot | That's my point. |
| 17:53.50 | Samot | 13. |
| 17:54.03 | Samot | 13.7.2 was a fix and updates from 13.7.1 |
| 17:54.19 | Samot | 13.8, 13.9, 13.10, etc. |
| 17:54.31 | Samot | There are all updates and fixes for the 13.x release. |
| 17:54.47 | Samot | If 13.11.2 has a bug, they are going to release either 13.11.3 or 13.12 |
| 17:55.16 | Shred00 | so if 13.7.2 has a security bug, will they do a 13.7.3? |
| 17:55.23 | Samot | Yes. |
| 17:55.27 | file | er, no |
| 17:55.28 | Samot | But at this point, why would you go to just that? |
| 17:55.34 | Samot | Or no. |
| 17:55.36 | file | 13.7 is not a release series |
| 17:55.57 | file | we don't continue to develop it, and we don't continue to provide security fixes - it's not a development branch |
| 17:56.20 | Samot | Well if he's on 13.7.2 and needs to update... |
| 17:56.23 | file | the 13 branch receives fixes, and if a security issue comes up a point release of the last release is created with the security fix |
| 17:56.28 | Samot | Wouldn't just going to 13.11.2 be the choice? |
| 17:56.41 | file | ie: 13.11.3 would be created, with the next normal release being 13.12.0 |
| 17:56.51 | Samot | OK. |
| 17:57.10 | Shred00 | file: so 13.7.2 was released before the first 13.8 then, and so it's considered "dead" as for 13.8? |
| 17:57.23 | file | Shred00, yes. |
| 17:57.24 | Samot | Wasn't sure if it would be a 11.3 or a .12 but that would be based on the size/severity of the update/fix right? |
| 17:57.36 | file | security or regressions always trigger a point release |
| 17:57.43 | file | serious regressions that is |
| 17:58.08 | Shred00 | ok. so anyone running 13.7.2 *could* have security problems with their release that are addressed in newer 13.x releases. |
| 17:58.16 | file | yes. |
| 17:58.46 | Samot | Unless it's some weird bug no one has ever found between 13.7.2 nd 13.11.2 |
| 18:00.10 | file | anyone running an old version who wishes to would have to look at subsequent security announcements and backport the applicable fixes |
| 18:07.37 | Shred00 | did 13.7.x->13.11.x also includ new feature code though? |
| 18:08.52 | file | the 13 series allows additional features to be added, provided tests are written which cover it and existing tests are not broken |
| 18:09.39 | file | no major architectural changes are permitted though |
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| 20:28.45 | remote | irc |
| 20:28.52 | remote | did i type that? |
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