IRC log for #asterisk on 20150303

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00:09.44mutilatorany (free) sip phone for android recommended?
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00:25.42Penguinmutilator: I like csipsimple.
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01:27.28oli-werkhey there, anyone around to give me a hand with some agent wrapuptime status?
01:28.17[TK]D-Fender~ask
01:28.17infobotQuestions in the channel should be specific, informative, complete, concise, and on-topic.  Don't ask if you can ask a question first.  Don't ask if a person is there; just ask what you intended to ask them.  Better questions more frequently yield better answers.  We are all here voluntarily or against our will.
01:28.29oli-werkokay
01:29.30oli-werkhow can we make wrapuptime set an agent status to paused, and unpause on completion?
01:30.02oli-werkwhat happens now is that 'agent show' and 'queue show' don't reflect that an agent is on wrapup
01:30.03[TK]D-FenderYou don't
01:30.46[TK]D-FenderThis would take a feature request for it to be added
01:30.54oli-werkthe autodailer we have doesn't respect that an agent is in wrapup time
01:30.58[TK]D-FenderThis is not something that exists as an option now.
01:31.20oli-werkdo you have any suggestions for what we could do?
01:31.27[TK]D-FenderPerhaps you should deal with it in your dialer in the meantime.
01:31.54oli-werkthanks for your help
01:32.13[TK]D-FenderOr you coul use local channels for all of your member dialouts and include pause/unpause logic on your own.
01:32.36[TK]D-Fender#patienceforplanbhuhIguessnot
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01:36.47*** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.2.0 (2015/02/06), 11.16.0 (2015/02/06), 1.8.32.2 (2015/01/28); Standard: 12.8.1 (2015/01/28); DAHDI: DAHDI-linux 2.10.0 (2014/08/13), DAHDI-tools 2.10.0 (2014/08/13); libpri 1.4.15 (2014/06/16) -=- Asterisk wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 -=- Logs: bit.ly/1s4AKKu
02:01.40oli-werkis there way to query asterisk for an agent status that will show if they are in wrapup?
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02:14.29Kattybeep boop.
02:14.31[TK]D-Fender<oli-werk> do you have any suggestions for what we could do?
02:14.31[TK]D-Fender<[TK]D-Fender> Perhaps you should deal with it in your dialer in the meantime.
02:14.31Kattywhrrrrr.
02:14.45[TK]D-FenderFor how to find out, perhaps this will give a clue : https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+ManagerAction_Agents
02:14.55oli-werkthe dialer is written in php and spanish, so not really an option at the moment
02:15.11Kattyhello there, fenderbender!
02:15.38Kattythat was some fine looking sushi you posted awhile back.
02:15.46[TK]D-FenderWhat kind of "dialer" is this?
02:17.19oli-werkelastix 2.5 dialerd
02:17.53Kattyeyes file
02:17.57Kattyfile: i have scissors. and a buzzor.
02:18.01Kattybuzzer.
02:18.01oli-werkthe problem we have is that it isn't aware of agents in wrapuptime, so it will dial external numbers
02:18.08oli-werkand because no agent is available due to wrapuptime
02:18.15oli-werkthe callee is put onto hold music
02:19.58oli-werkyet, if an agent status is "paused" it won't dial
02:20.11oli-werkso without being able to modify the dailer, my options are:
02:20.33oli-werk1) a script to check when an agent ends a call, manually pause them and unpause after a sleep period
02:20.47oli-werk2) implement this in a dialplan somehow
02:21.00oli-werkor... some other solution i don't know of yet
02:24.01[TK]D-FenderIs that actually even using *'s Queue system?
02:24.53oli-werk*'s?
02:24.56oli-werkoh
02:24.56oli-werkyes
02:24.56[TK]D-FenderAsterisk
02:25.08[TK]D-FenderHow locked down is the dialplan around this?
02:25.29oli-werki don't know to be honest
02:25.37oli-werkwilling to try anything
02:26.15[TK]D-FenderGo look at how that's made.
02:26.43[TK]D-FenderMaybe there is something in there you can modify to kill time manually instead of wrap-up
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03:21.34*** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.2.0 (2015/02/06), 11.16.0 (2015/02/06), 1.8.32.2 (2015/01/28); Standard: 12.8.1 (2015/01/28); DAHDI: DAHDI-linux 2.10.0 (2014/08/13), DAHDI-tools 2.10.0 (2014/08/13); libpri 1.4.15 (2014/06/16) -=- Asterisk wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 -=- Logs: bit.ly/1s4AKKu
03:21.58ruben23hi guys any help i have tried calling an inbound number - but it just ring and wont ring my extension at all - which is on ring group and ring all policy..
03:22.01ruben23any idea guys..?
03:23.57[TK]D-FenderAsterisk has no such thing as a "policy"
03:24.10[TK]D-Fenderor "ring-all" as a thing at all.
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03:40.49ruben23<PROTECTED>
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03:46.12[TK]D-FenderIf you say so...
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03:50.02*** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.2.0 (2015/02/06), 11.16.0 (2015/02/06), 1.8.32.2 (2015/01/28); Standard: 12.8.1 (2015/01/28); DAHDI: DAHDI-linux 2.10.0 (2014/08/13), DAHDI-tools 2.10.0 (2014/08/13); libpri 1.4.15 (2014/06/16) -=- Asterisk wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 -=- Logs: bit.ly/1s4AKKu
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04:14.20*** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.2.0 (2015/02/06), 11.16.0 (2015/02/06), 1.8.32.2 (2015/01/28); Standard: 12.8.1 (2015/01/28); DAHDI: DAHDI-linux 2.10.0 (2014/08/13), DAHDI-tools 2.10.0 (2014/08/13); libpri 1.4.15 (2014/06/16) -=- Asterisk wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 -=- Logs: bit.ly/1s4AKKu
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06:10.14alexwCould anyone help with SIP originate
06:10.31AnonGirl.
06:10.34alexw.
06:10.46alexw?paste
06:10.49alexw!paste
06:11.24alexwhttp://pastebin.com/xxmvhgju
06:11.30alexwI'm trying to call Ext 10 - and when Ext 10 picks up
06:11.35alexwIt will dial 61422333444
06:12.14alexwBut what is happening is when I pick up it calls Ext 10 :S
06:14.59[TK]D-Fenderit will not dial 61422333444
06:15.10[TK]D-FenderBecause you did not tell it to anywhere in there
06:15.29alexwOoooh
06:15.30alexwI get it now
06:15.39alexwOkay it's working now :)
06:16.03alexwBut it only calls once the outside number picks up
06:16.07alexwHow do I get it to call through to the ext first - and then call the outside number?
06:16.13alexwI have EarlyMedia set to tru
06:16.16alexwtrue(
06:16.23alexwBut this only calls through once it beings to ring
06:17.00[TK]D-FenderWhen the Channel: gets answered it gets dumped into the dilaplan where you tell it to go.
06:17.04[TK]D-FenderThat is what this does.
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06:20.09PenguinReverse your parameters.
06:20.27alexwiSymfony somehow does this
06:20.32alexwWhen I double click to call
06:20.41alexwOooh
06:20.42alexwget it now
06:20.44alexw:)
06:20.57alexwso Exten should be the outgoing
06:21.13PenguinIf you want that to be the behavior.
06:21.25alexwBut now I get Extension does not exist.
06:21.42alexw'Exten'=>'SIP/b612xxxxxxxx/61421xxxxxx',
06:21.59PenguinThat isn't an extension.
06:22.02PenguinThat's a channel.
06:22.40PenguinSo you can use application Dial rather than Exten, or you can create dial plan that dials that channel.
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06:26.02alexwStill getting extension not found
06:26.02alexwhttp://pastebin.com/EQL7427Z
06:26.37alexwmaybe because I'm using Context/Priority
06:26.51alexwGot it
06:26.58alexwContext/Priority was causing he issue
06:27.08PenguinYeah, there's no context or priority.
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06:28.18snadgei cant find a straight answer about SIP and tcp.. theres a few vague blogs that are quite high up in the google rankings, which is a bit disturbing ;)
06:28.53snadgeexperience tells me that its just not worth it.. but perhaps in some limited situations it is?
06:29.45cyfordyes depends on ya setup
06:30.24snadgeit seems very obvious as to why UDP is better for the actual media stream.. jitter etc
06:30.47snadgei didnt realise that you could use tcp for just the signalling.. and udp for the media stream
06:31.17snadgeso thats what leads me to wonder about the pros/cons for using tcp over udp for the signalling
06:31.39cyfordif ur using alot of microsoft  or binding with others that use tcp  it makes things easier,           also some mobile carriers block or re structure sip udp  for there own needs,  changing to tcp helps there too
06:32.31snadgealso i've heard it is easier on mobile devices batteries
06:32.45[TK]D-Fender<snadge> i didnt realise that you could use tcp for just the signalling.. and udp for the media stream <- RTP is ALWAYS UDP
06:33.26snadgeright.. so the provider i work for, simply doesnt accept tcp at all.. except on one experimental / testing server thats not part of the core network
06:33.36snadgeim not sure what the logic is behind that
06:33.43[TK]D-Fender<snadge> so thats what leads me to wonder about the pros/cons for using tcp over udp for the signalling <- Because TCP is stateful and you don't need keep-alives for NAT mapping, etc which has nasty effects on battery life on cellphones for instance.
06:34.02snadgeright
06:42.52[TK]D-Fenderheads to bed
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09:16.59ChannelZSo here's a question I dunno if anyone has encountered. I have a friend who wants to switch to VoIP at his house but use his analog phones.  He has a patch panel of sorts where his landline comes in and then splits to all his jacks throughout the house.  Do these little ATAs like the SPA112 (or the old PAP2, 3102, etc) even have enough power to ring multiple phones if we patched it in in place of the land line, or will they explode?
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09:22.46phixChannelZ: I use tdm400s, and they work fine for multiple phones
09:23.39ChannelZYeah but he's not going to run a server in his house and spend several hundred bucks on a TDM
09:24.08phixTDM is about $250 - $300
09:24.35phixor you can get SPA ATA I guess, although I have only tested them with one phone
09:24.55phixI could plug it up to my home phones if you like and let you know if it explodes :)
09:27.58ChannelZheh - I need to ask him tomorrow how many he has actually
09:28.58phixI have 3 phones in my house, between 5 - 20metres away
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09:31.50ChannelZI guess the SPA112 has 2 ports so I know I could get at least 2 of them to work anyway
09:33.43ChannelZHmm.. or the Grandstream Handytone 704 has 4.  Though I don't know anything about them, if they are horrible or not.
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09:49.26MaliutaLapChannelZ: or a TDM can have X ports and all of them will work :P
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11:02.29alex999Hello everyone... I have a problem with MWI... can someone give me an help?
11:02.48WIMPyNo
11:02.52WIMPy~ask
11:02.53infobotQuestions in the channel should be specific, informative, complete, concise, and on-topic.  Don't ask if you can ask a question first.  Don't ask if a person is there; just ask what you intended to ask them.  Better questions more frequently yield better answers.  We are all here voluntarily or against our will.
11:02.56alex999thanks
11:04.49alex999I have recently installed Asterisk 13.2.... everything seems to work fine except MWI... My phones don't blink and i do not see any sip notify message for MWI
11:05.24WIMPyDid you configure the mailbox for the sip account?
11:05.55WIMPyIs the phone subscribing to MWI?
11:06.48alex999Obvioulsy I am using PJSIP with asterisk 13 and I have set MWI Subscription Type to unsolicited
11:07.45alex999they are 4 snom 760, but the same is for bria 4 and other phones
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11:12.10alex999any idea
11:12.31WIMPyhas no idea about pjsip, sorry.
11:13.05alex999thanks wimpy
11:15.31WIMPyIf noone answers, try to ask again in a few hours when others are awake.
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12:12.36alex999Hello Everyone... I have recently installed Asterisk 13.2.... everything seems to work fine except MWI... My phones don't blink and i do not see any sip notify message for MWI
12:13.11alex999Looking though out asterisk verbose .... tere is no trace of any message.summary
12:14.04alex999note asterisk is at 13.2 using pjsip
12:15.36alex999subscription type is unsolicited
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13:02.56alex9999Anybody....
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13:30.48volga629Hello Everyone is version 11 have support supportpath ?
13:32.00WIMPywhat?
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13:49.16[sID]How learned from the Header from just "anonymous"?
13:49.16[sID]I mean because I have flexible dial plan to check whether the connection that comes is from anonymous
13:49.24wdoekeswhether asterisk 11 has SIP Path support, I guess
13:53.32[TK]D-Fender[sID]: You'll know the connection is from "anonymous" when it comes into the context you specified under [general] instead of one's specified in your peers
13:57.59volga629support path need it to route traffic to edge proxy and add received= line
13:58.07volga629ok I tested it worked
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13:59.15volga629Path: <sip:outbound@proxy_ip;lr;received=sip:clientPub_ip:5063%3Btransport%3Dtls>
13:59.40[sID][TK]D-Fender: I thought that something like this Set(FROM=${CUT(SIP_HEADER(From),@,1)})
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14:00.15[TK]D-Fender[sID]: you need to be specific in what you're talking about.
14:00.30[TK]D-Fender[sID]: You said anonymous CONNECTION.  Not CALLERID
14:00.40[TK]D-Fender[sID]: Very different things.
14:01.20[TK]D-Fender[sID]: For CallerID you can check the function or the privacy flags on the channel.
14:01.56[sID]ehhh
14:02.15*** join/#asterisk saint_ (~saint_@gateway/vpn/privateinternetaccess/saint/x-59675695)
14:02.19[sID]I want to download from the Header information or the UDF is the word "Anonymous" and that's all.
14:02.43[sID]UDF=FROM
14:05.51[TK]D-Fender[sID]: CALLERID should hold that
14:06.22[TK]D-Fender[sID]: otherwise you could do it the hard way like you showed an attempt at
14:07.36[sID][TK]D-Fender:
14:07.36[sID]FreePBX sends me to another asterisk (billing) in the form of hidden number FROM "anonymous" <sip: anonymous @>
14:07.39[sID]And now I need to know that if it sends is set in the dialplan this and that
14:09.43[TK]D-Fender[sID][TK]D-Fender: I thought that something like this Set(FROM=${CUT(SIP_HEADER(From),@,1)}) <- I DID just say you could do it this way... but you sholdn't HAVE to.
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14:12.45[sID][TK]D-Fender: Why ?
14:12.58[TK]D-Fender[09:01][TK]D-Fender[sID]: For CallerID you can check the function or the privacy flags on the channel.
14:13.00[TK]D-Fender^^^^^^^^^
14:14.39[sID][TK]D-Fender:
14:14.40[sID]Give an example
14:16.38[TK]D-Fender[sID]: "core show function CALLERID" , "core show function CHANNEL"
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14:44.31alex999Hello Everyone... I have recently installed Asterisk 13.2.... everything seems to work fine except MWI... My phones don't blink and i do not see any sip notify message for MWI
14:44.40alex999Looking though out asterisk verbose .... tere is no trace of any message.summary
14:44.50alex999note asterisk is at 13.2 using pjsip
14:44.59alex999subscription type is unsolicited
14:45.38*** join/#asterisk darkbasic (~quassel@host37-245-static.119-2-b.business.telecomitalia.it)
14:45.48alex999do you know if currently there are some issues with MWI and Asterisk 13.2
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14:49.11darkdrgn2khi all, is it at all possible to have a server side jitter buffer enabled for only a handfull of extensions?
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15:15.40alex999Hello can someone help me with MWI
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15:39.27alex9999sorry ....can you please confirm you are reading me
15:42.03fileyes.
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15:56.27panamarkHello am facing some problems with *69 feature code. How can i prepend 9 before the number so i can dial out?
15:58.52[TK]D-Fender* has no such code
15:59.11[TK]D-FenderAs for dialing out.. you can pass whatever you want to peers you use to dial out.
15:59.27[TK]D-FenderMatch your pattern, put the 9 in front of the number you pass
16:01.03panamarkto be honest its a freepbx distro, maybe i should ask at #freepbx. Thought it was asterisk specific
16:01.09panamarkThanks in advance though
16:01.11panamark:)
16:02.11[TK]D-FenderEverything you dial there follow its rules and is something you need to keep in their channel
16:02.42alex9999D-fender I am facing problems with asterisk 13.2 and MWI.... I do not receive notification ... do you know if with this version are there some issues with MWI
16:02.55[TK]D-FenderalexShow the actual debug for your call.
16:03.02[TK]D-Fenderalex9999: Show the actual debug for your call.
16:03.17alex9999side phone or side asterisk
16:03.29[TK]D-Fenderalex9999: And lorsungcu_ asked you a question in #freepbx about this
16:03.46[TK]D-Fenderalex9999: Asterisk always.  And keep this in #freepbx
16:04.31alex9999yes I did what he suggested me to do ... change the MWI subscription type in unsolicited... but nothing happened
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17:12.00*** join/#asterisk tonsofpcs (~mythbuntu@rivendell/member/tonsofpcs)
17:12.35tonsofpcshi, I want to test a call-center-esque idea and I was wondering if there was a good software sip client that I could run with a bunch of 'xml buttons' to simulate how a real button set would work
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17:14.46[TK]D-Fenderwhat is a " real button set"?
17:15.35tonsofpcsa phone that has a bunch of buttons like a DSS console
17:17.45[TK]D-FenderOk, but "XML buttons" is not a concept for * really.
17:18.27tonsofpcsbasically I want to make a desk set run controls against * to handle putting calls on hold and transferring them to clients and pulling them to hold from clients, etc.
17:19.15[TK]D-FenderIf you want to make a soft-phone there are plenty of free ones out there to learn from
17:19.29tonsofpcsI don't want to make a soft phone...
17:19.31[TK]D-FenderThe actual act of transferring, hold, etc are documented based on standard protocols
17:19.41[TK]D-FenderWhat re you trying to make exactly?
17:19.50tonsofpcsI want to test functionality without actually buying a hard phone.
17:19.58tonsofpcs(firm phone?)
17:20.17[TK]D-Fenderthen just download a soft phone
17:20.19[TK]D-Fenderplenty out there
17:20.24[TK]D-Fender~sofphone
17:20.27[TK]D-Fender~softphone
17:20.28infobot[~softphone] A soft-phone is a program that lets your computer use a compatible audio interface (usually a speaker&mic, or headset), and optionally a webcam, to place VoIP calls with a given protocol (SIP/IAX/H.323/MGCP/etc). For links enter ~zoiper , ~xlite , ~twinkle , ~bria , ~eyebeam , ~ekiga
17:21.55*** join/#asterisk MaliutaLap (nikolai@unaffiliated/maliuta)
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17:29.22Elio19~primer
17:29.22infobotNew to asterisk configuration? Check out this primer to get started.  http://burner.com/asterisk-primer
17:30.20tonsofpcsbasically I want one desk set that accepts a dozen or so calls and can pick them then park them, then another desk set that has 'pick-up' and park/hangup buttons but when it 'picks up', the call actually gets handed off to a different SIP client
17:32.12[TK]D-Fendertonsofpcs: that'd just be a softphone that can handle X amount of calls
17:32.27[TK]D-FenderEach one has their own limits as to hpow many they can do
17:33.32[TK]D-FenderEven just 2-3 is enough to prove what the flow looks like
17:34.03[TK]D-FenderAs you said this was just to test functionality.
17:34.25[TK]D-FenderIt'd work the same for 2 as for 200.
17:34.34tonsofpcs[TK]D-Fender: how do you make it so that 'picking' a call on one desk set actually makes it transfer to a different one?
17:34.50tonsofpcsand how do you control putting that other set back on-hook?
17:34.59tonsofpcs(it can go off-hook automatically)
17:35.19[TK]D-FenderSIP 302 redirect can throw a call to another location.
17:35.43[TK]D-FenderAlso, the concept of "on-hook" does not exist in SIP and other similar protocols
17:35.59tonsofpcshang up, disconnect, ...
17:36.06[TK]D-FenderThere are many conepts you'll have to toss your understanding of right out the window for.
17:36.14[TK]D-Fenderconcepts*
17:37.35tonsofpcsso I need to find a desk set with fully programmable buttons in order to do redirects and drops?
17:39.51tonsofpcsand I presume I can use a live input for MOH?
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17:40.18[TK]D-FenderLine-in for MoH can be used for Asterisk
17:40.36[TK]D-FenderThis "fully programmable" thing you're mentioning isn't a "thing"
17:40.49tonsofpcsok, how do I make buttons do this?
17:41.16[TK]D-FenderAny given phone device "soft, hard or otherwise" will have its "buttons" for ending a given call, transferring, etc
17:41.24[TK]D-FenderYou don't make buttons do anything.
17:41.28[TK]D-Fenderthey HAVE a function already
17:41.37[TK]D-FenderYou don't define a transfer button.  They are CODED
17:41.37tonsofpcsright, I want specific functions on my buttons.
17:41.50[TK]D-FenderThen you're talking about making your won soft phone.
17:41.55[TK]D-Fenderown*
17:42.18[TK]D-FenderThere is none out there that I've ever seen that let you invent your own layout.
17:43.36[TK]D-FenderAnd there are certain call handling features that are not commonly implemented in ways that might be possible.
17:45.32[TK]D-FenderFor instance a phone will use a redirect for a fixed "forward", but not offer an on-demand means of tossing calls arriving at your phone without answering first.
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17:46.15DynamicFailWhat is it called in asterisk where you can dynamically share numbers etc so you don't have to update tons of trunks each time you something gets added a branch
17:46.47[TK]D-FenderDynamicFail: 2 concepts over this : DUNDI, and e.168
17:47.40DynamicFail[TK]D-Fender, perfect... do you know what cisco's similar system is called
17:47.50[TK]D-FenderDynamicFail: Nope.
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18:11.08linociscowhich billing software is perfect for asterisk (free and commercial)
18:11.09linocisco?
18:11.22[TK]D-FenderLOL
18:11.37[TK]D-Fender"Perfect" = automatic fail
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18:21.50linociscowhich free softphones for asterisk has "call forward" and "transfer" feature available for free?
18:22.33chokesmasterHi, I'm trying to configure tls on my Incredible pbx setup and I am not able to configure a Granstream GXP-2120 with SRTP but i get 488 Not Acceptable on the phone.
18:26.32chokesmasterIs anyone online right now?
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18:33.36[TK]D-Fenderchokesmaster: Your extension and core settings are not matching what the other side is requesting
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18:35.43chokesmasterI found some documents that say i neet to add ignorecryptolifetime=yes for grandsstreams phones
18:35.56chokesmasterbut it still doesnt work
18:37.07chokesmasterdoes the srtp ports neet to be udp as well?
18:37.40malcolmdan aside, the crypto lifetime bit should now work in trunk, thanks oej and mjordan
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18:40.48[TK]D-Fenderchokesmaster: RTP is always UDP
18:41.07Kattyslides file some monopoly money.
18:41.15filehi
18:41.20Kattyhi.
18:43.06chokesmaster[TK]D-Fender: Ok
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18:54.58chokesmasterAs soon as I force encryption (SRTP) I get the 488 Not acceptable error but i can't see any settings in the grandstream phone...
18:55.10mjordanmalcolmd: latest tip of the 11/13 branches too!
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19:10.37malcolmdah, m'bad, didn't notice that it was pushed there :D
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19:13.04filepushes malcolmd to the 1.8 branch
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19:15.59malcolmdit's pretty dark down here
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21:45.45gryffushello, i'm searching for a solution to VoIP/SIP for a small company. The focus is on security and future interconnecting with company's XMPP services. I have heard of Kamailio, OpenSIPS and FreePBX. My apology for asking in Asterisk channel, but i couldn't find any generoc VOIP channel on freenod. Can you guys recommend me one of the server software mentioned and tell me why? Thanks for any clarification and advice.
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21:47.34WIMPyThey all have their purpose. What's your's exactely?
21:50.16gryffusCalling from mobile phones and computers with Z/SRTP and forwarding messages to and from XMPP.
21:50.50gryffusNie web administration would be nice also
21:51.27gryffusPlease specify if i get your question wrong
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21:55.03gryffusI won't need to call from VoIP to regular telephone network in the near future, but AFAIK all solutions can be connected to Asterisk in the future to do this job...?
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21:57.06jeevany recommendations to plug asterisk into salesforce? they want their calls logged..
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23:35.38oli-werkhey guys/girl, i can't find any information on how wrapuptime actually works
23:35.46oli-werkdoes anyone have a link to some documentation on it?
23:36.52oli-werkor perhaps could explain: 1) what agent (or extension?) attributes are modified when wrap up time is active
23:37.38oli-werk2) is there a way to view whether an agent/extension is currently on wrap up time? agent show / queue show don't seem to change when it is active
23:38.09oli-werknor does the asterisk full(.log) show any indication
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23:59.06newtonroli-werk, I can't answer your question off-hand, but any documentation for wrapuptime will be in the sample config file, on the wiki, in the Asterisk definitive guide, or in Asterisk command line help text for related applications, functions, etc.
23:59.37newtonrbeyond that, you'll probably need someone to look at the source code

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