IRC log for #asterisk on 20140829

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00:32.42Apteryx_Hello! I just migrated from 11.x to 12.5, and it seems my chan_sip conf is not working anymore. When I try co call one of my devices I get:  Could not create class basic.  No technology to support it.
00:33.12Apteryx_This being a Warning issued from the brige.c module
00:33.46fileare you loading all modules or only specific ones?
00:34.46Apteryx_@file: I'm selecting manually which modules to load.
00:34.53filethat would be why
00:35.00filebridging has been split out into modules
00:35.03Apteryx_ok!
00:35.14Apteryx_thanks :) I will look into this!
00:44.24MasterChenhey all
00:44.38MasterChenanyone have experience with polycom phones?
00:46.52[TK]D-FenderPlenty of people
00:47.38MasterChenanyone in here? specifically troubleshooting initial config problems?
00:48.46[TK]D-FenderJust ask your question....
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00:53.18MasterChenokay well, everything is added correctly in my extensions.conf file to handle the extensions for these polycom phones. the polycoms are either 430 or 450 models. on the phones, dhcp is enabled to grab an ip from the pool upon boot. vlan disabled, swcrets all set up right. these phones are set up ideentical... but for some reason, 2-4 of them aren't registering.
00:53.49MasterChenchecked that everything matches. even with indentical configs, these phones just seem to be difficult.
00:54.21PenguinWhen you say identical, you mean that nothing is different from one to another, correct?
00:55.00MasterChendifferences are the extensiosn tied to each mac address of course
00:55.18MasterChenbut other than that... and dhcp IPs... everything is the same
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00:56.43MasterChen14 of 18 were cpnfigured and working properly today
00:57.11MasterChenconfigured*
01:04.38Apteryx_If I loading manually modules in modules.conf, are res_* modules required to be loaded? It seems they don't make a difference. Maybe * v 12.5 is smart enough to load them when necessary?
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04:14.22jayveehi, what is the procedure for having a JIRA ticket reopened?
04:14.29jayveethis ticket is incorrectly closed --> https://issues.asterisk.org/jira/browse/ASTERISK-18032
04:14.42jayveeI posted a comment on that ticket three years ago and still nobody reopened it
04:14.48jayveeit is still a bug that exists
04:18.18jayveeit's always depressing when you google for issues and you happen across something you have already commented on years ago :-(
04:19.28PenguinRaise your concern during regular US business hours.
04:19.51PenguinSpecifically Central time.
04:20.00[TK]D-Fenderjayvee: "A INVITE example, where it identifies the request as "no NAT" where obviously there's one." <- Nothing is obvious.  You didn't include configs
04:20.24[TK]D-Fenderjayvee: You didn't privde what was originally requested, and then continued with incomplete backup
04:20.38[TK]D-Fenderjayvee: Show us an actual problem now.
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04:28.38[TK]D-FenderDid I miss a response since having to reboot?
04:28.46PenguinNo.
04:29.00[TK]D-FenderGood to know.
04:29.13PenguinYou do reboot a lot.  What's going on?
04:29.34[TK]D-FenderMy system crashes randomly and regularly
04:29.38[TK]D-FenderHARD
04:29.39PenguinWindows?
04:29.42[TK]D-FenderYup
04:29.46PenguinWhich version?
04:29.49[TK]D-FenderSomething is just FUBAR'd
04:29.52[TK]D-FenderWin 7
04:30.01[TK]D-FenderIt's hardware thought
04:30.05PenguinHuh.  I've heard good things about 7.
04:30.07[TK]D-Fenderhappened under Ubuntu as well
04:30.31PenguinOh, common denominator.
04:30.35[TK]D-FenderNot sure which part is responsible.  Haven't broken it down yet...
04:30.40[TK]D-Fenderand it has been a long time.
04:31.02[TK]D-FenderI'm just looking forward to getting a hackintosh laptoip to replace it with outright
04:32.34PenguinIs it doing an automatic restart or does it lock up and you have to initiate the reboot?
04:32.59[TK]D-Fenderhard lock, which gives me a nasy buzz off my sound card then reboot
04:33.26[TK]D-FenderBBBBBBBBBZZZZZZZZZZZZZZZZZZZZZZZ *POP*  .... black ... reboot
04:33.50[TK]D-Fendermaybe sound card, maybe video (though I'd swapped IRRC)
04:34.35PenguinIt's a desktop?
04:35.26[TK]D-Fenderyup
04:35.44[TK]D-Fendermaybe a HD read freez or something
04:35.47[TK]D-Fenderhard to say.
04:36.26[TK]D-FenderI'd have to start ripping bits out one at a t time.  I'd sooner toss it and replace with something newer, portable, reliable
04:36.47PenguinYeah, some things aren't worth putting a lot of time into.
04:37.37PenguinBut desktop models sure are lots easier to strip the parts out of to troubleshoot, and if you get down the the main board and it still does it, you can easily replace that.  Laptops aren't so convenient to work on.
04:37.38[TK]D-FenderAt the same time, I'm not "forced" to complete the purchase and I put things off a lot
04:38.16[TK]D-Fenderbut I doubt my new purchase would have such a problem... and if it did.. it'd be under warranty and I could say "just do it"
04:39.03PenguinThe chance of having the same problem in a new laptop is pretty low.  I was just imagining having to work on your troublemaker and it being a laptop.
04:39.35PenguinI'm not fond of working on laptops, and for some reason people think I want to.
04:39.37[TK]D-FenderOh, that would suck....
04:39.47[TK]D-Fenderthat;s why it'd get RMA's for warranty
04:39.57PenguinI've had my mother's laptop sitting here for a year this week.
04:40.05PenguinIt has no video output.
04:40.15PenguinThe video card is part of the main board.
04:40.17[TK]D-Fenderbut I'd rather not look forward to problems I don't have and don't have a reason to start fearing.
04:41.12PenguinIs it worth spending $200 to get a board?  Maybe, maybe not.
04:41.39PenguinIf I buy a board and it still doesn't work, she's not going to want to pay for that board.
04:42.24PenguinIf it was cheaper I would have tried it already.
04:42.44[TK]D-FenderBest odds are getting an identical model and start swapping between them to isolate
04:43.11[TK]D-Fenderthat just removes the risk of wasted purchase, but sticks you with an extra laptop entirely.
04:43.16[TK]D-Fender... that will at least WORK.
04:44.35PenguinI'm checking ebay to see how the prices have changed lately.
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04:45.30PenguinI might just try to get a working one cheaper than parts for the busted one.  Swap the hard drive and call it a day.
04:45.56[TK]D-FenderFor her, yes
04:46.11PenguinGASP!  I may have found a board for under $100.
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05:05.47PenguinI guess waiting a few months to look for a board again could pay off.
05:06.10PenguinThe last time I looked, the cheapest one was $180, and I didn't like it.
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05:18.14[TK]D-FenderWell looks like we aren't getting a proper answer to that "bug" question
05:18.17[TK]D-FenderI'm off to bed
05:18.19[TK]D-Fenderlater all
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08:34.53hfpHey all, it seems my cell phone provider made some changes to their network and now I have no sound. My SIP client on my mobile phone says "Local NAT type detected: port restricted". I'm guessing the issue is because my Asterisk server is behind a NAT on my network and my cell phone is behind another NAT on my provider's network. Should I look into solving this on Asterisk's side or my SIP client's side?
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09:34.17dan_jHi, how long does it take for a bug fix to be combined with a release?
09:34.20dan_jSpecifically https://reviewboard.asterisk.org/r/3928/
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09:47.59wdoekesdan_j: I don't know if there is a release schedule for minor releases. but it will usually go into the next release
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09:49.34wdoekes29-May-2014, 1.8.28 -- 10-Jul-2014, 1.8.29 -- 19-Aug-2014, 1.8.30
09:49.40wdoekeslooks like 1-2 months per release
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10:03.38dan_jThanks for that.
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10:40.17ruben23hi guys
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15:50.41*** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: Asterisk 11.12.0 (2014/08/19), 1.8.30.0 (2014/08/19); Standard: Asterisk 12.5.0 (2014/08/19); DAHDI: DAHDI-linux 2.10.0 (2014/08/13), DAHDI-tools 2.10.0 (2014/08/13); libpri 1.4.15 (2014/06/16) -=- Visit the official Asterisk wiki: wiki.asterisk.org -=- Read the Code of Conduct bit.ly/1hH6P22
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17:01.41PenguinWhat exactly does this mean:  chan_sip.c:15055 check_auth: Correct auth, but based on stale nonce received from ...
17:01.55PenguinI'll describe the situation.
17:02.51PenguinThere's a remote asterisk system which registers to my asterisk system.  Mine is behing a NAT router.  My router has failed over from the primary internet circuit to the backup circuit.
17:03.28PenguinThe dynamic DNS updated to the new IP address, the remote asterisk refreshed DNS and sees the new address of my asterisk.
17:04.06PenguinRemote sends register packets, which correctly arrive at my asterisk, but my asterisk sends a 401 unauthorized back.
17:04.32Penguinsip debug on my side shows that NOTICE listed above.
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18:07.04newtonrPenguin, I've seen that once. I can't remember what the deal was.  Google shows conversations about it here and there...  http://lists.digium.com/pipermail/asterisk-users/2009-April/230388.html ,   http://forums.asterisk.org/viewtopic.php?p=161257
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18:22.33Penguinnewtonr: And now the primary circuit is up again, the dynamic DNS updated, the remote asterisk refreshed its DNS, and it still cannot register.
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18:28.00rrittgarnanybody use the dialplan application VoiceMailPlayMsg with Realtime? I'm thinking the application doesn't support reading VMs from a realtime DB. Just looking for confirmation that my theory is correct and if that would be considered a bug?
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19:45.37Penguinnewtonr: I've restarted both asterisks and they still won't see eye to eye on that matter.
19:46.33ectospasmI'm not sure where to go.  I need to get a configuration dump of our customer's Polycom SPIP 331/550/6000 phones, but we configured them via the web interface, and I don't know of an easy way to get that dump.  I did manage to upgrade them to firmware 4.0.7.  I understand if this is the wrong place to ask....
19:48.27newtonrPenguin, I'm not much more help on that issue without really digging into it.  You might post up some debug and traces on the users mailing list to see if someone can dig through it.
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19:48.53newtonrPenguin, or at least ask about the stale nonce on there. You might get some tips.
19:49.24newtonrwaves at ectospasm
19:50.25ectospasmnewtonr: o/
19:50.25newtonrrrittgarn, sounds like less of a bug and more of a missing feature.  When you say it doesn't support it... how does it fail to work ? Is an error or debug output ?
19:51.22ectospasmit also doesn't help that we don't have a Polycom boot server directly on that network
19:52.38[TK]D-Fenderectospasm: There is no "dump" mechanism
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19:54.22slylock105hi guys
19:55.35ectospasm[TK]D-Fender: so if I don't configure it via the XML provisioning files, I have no alternative.
19:58.54[TK]D-Fenderectospasm: log into the phone, look what's int he web interface.  Or just flush them and start from scratch
20:01.06ectospasm[TK]D-Fender: they're operational, so I don't want to do that.  I'm having to provide a full configuration to Polycom (though our supplier), because they're intermittently misbehaving on blind transfers
20:01.08rrittgarnsorry for the slow response newtonr. It just doesn't play the message when i give it an ID.
20:01.47ectospasmThis is a Polycom issue, not an Asterisk issue, so I was really hoping to be directed to the right forum.
20:02.19newtonrrrittgarn, what is the output in Asterisk logs or console? Does it say that it is playing? Or does it give a reason for not playing. Make sure you turn up verbose and have warning, notice,verbose,error on in your logger.
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20:11.02rrittgarnI will get you a PB in about 5 min. A clients legacy system we quoted to replace two years ago is crashing and now its an emergency -_-
20:11.28rrittgarnI can't even say my favorite quote because he's a client... "Poor planning on your part does not constitute an emergency on my part"
20:15.32rrittgarnNewtonr:  http://pastebin.com/EX0L3twA
20:16.26rrittgarntried id 1 (thinking message number) as well as messageid column of DB... just got different (yet faulty) results with the msg_id column... pb inc
20:17.06rrittgarnhttp://pastebin.com/ZXvPJAcr
20:18.20rrittgarnthe msg_id looks like it worked, but couldn't get the audio for the correct msgnum (msgnum in question was indeed 0)
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20:20.29mjordanrrittgarn: that's not what the msg_id is, actually
20:20.42mjordanlooks
20:20.48mjordanlet me double check :-)
20:21.16mjordanrrittgarn: what is the msg_id in the message envelope file?
20:21.23mjordanit should be [message]
20:29.25rrittgarnits realtime... there is no file...
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20:37.32mjordanrrittgarn: I know that :-)  But it will still try to match that up with a database table that contains that msg_id
20:38.16mjordancanonically, I'd say it would be the 'voicemail_messages' table
20:38.25mjordanwhich should contain a column of msg_id
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20:47.18rrittgarn1398366134-000000f7
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20:49.52rrittgarnthats how i called the application in the first place
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